Your Personal Mover, Inc.
Its address is in Golden, Colorado. It appears here because Google returns it for Lakewood.
Google rating
4.9
Ratings counted
149
Are 1 or 2 star
2.7%Around typical
The rating breakdown
4 of the 149 ratings in Google’s published star breakdown for Your Personal Mover, Inc. are one or two star.
Against other movers in Lakewood
About the same as the middle of the 9 movers in Lakewood we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 142 | 95.3% | |
| 4 star | 3 | 2.0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Your Personal Mover, Inc. at 2.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Your Personal Mover, Inc., counted by matching the words they used.
- Damage to belongings1 · 33%
- Items missing or never delivered1 · 33%
- Claim or refund went nowhere1 · 33%
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Your Personal Mover, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They moved us on 1/15 and were nearly an hour late to show up. So at 9:18 I was told that they were starting at 9 am. I looked at my watch and commented on the time difference and was told "ohh well we were in the parking lot then". This was the start to a long and frustrating day. After being an hour late to arrive it took an hour and a half longer to pack the moving truck than the owner estimated.
Nathan, Thank you for your feedback. We truly appreciate every opportunity to improve our business. Your moving day presented some challenges with ice storm and snow … More
Scheduled an appointment weeks in advance, was told they would show around 8am. Called them at 8:20am to see why they hadn’t shown and was told they didn’t have a record of my appointment. Horribly unprofessional and sham company, avoid at all costs.
The individual called and asked where we were. We informed that we had no record of him hiring our services. I immediately offered/ told individual we could put a crew together and get the move taken care of that day.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 25%
- Worked hard and fast4 · 20%
- Kept in touch4 · 20%
- Turned up when they said2 · 10%
- Careful with belongings2 · 10%
Counted across the 20 four and five star reviews we have read for Your Personal Mover, Inc.. A review can mention more than one thing.
In their own words
Our daughter's move from an apartment into her new home was the sixth time we have used Your Personal Mover. As always, their service was excellent. Garrett and Tannin were on time, courteous, and careful with all her items (and climbed 3 …
Thank you so much!!!
Really appreciated the moving work from Your Personal Movers. Nicholas & Bradley were very efficient and helpful throughout the entire process. Very communicative which I liked and quick when disassembling items.
Thank you! We love our customers!!!
A trifecta! We have used Your Personal Mover three times in a row! First, to move my daughter from a student multi-family townhome to her first post-graduate apartment, and now to her first house. We actually had the same crew member, Billy, all three times, and, by the third move in four years, Billy had become the lead mover on the team! The other crew member was Ian. They were both awesome - very professional, courteous, good-humored and asking lots of questions about where to put things.
Thank you!!
My husband & I can’t sing the praises enough for our move yesterday! Bill, Rich & Tanner are amazing! They are professional, strong, amazing personalities, enjoy what they do & they enjoy working with each other! We had a nightmare moving experience 7 yrs ago and were so nervous to repeat broken furniture, scratched hardwood floors, etc! Well have no fear with Your Personal Movers, they’ve got you covered!
Thank you so much!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff18
- efficient movers9
- careful movers6
- furniture placement5
- furniture moving5
- hourly rate4
- responsive owners3
- personal mover2
- bed frame assembly2
- careful loading2
What the company says about itself
Taken from Your Personal Mover, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“Customer Reviews Fully Licensed & Insured 22+ Years Experience No Deposit Require”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Quote → 5-Star Customer Reviews Fully Licensed & Insured 22+ Years Experience No D”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…and have been members of the Denver Better Business Bureau since April of 2005. No deposit require”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…and courteous. Your satisfaction is guaranteed with us. We are fully insured above the”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Denver and surrounding areas for over 22 years. Residential Moving Apartments, condos,”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“You Can Trust Your Personal Mover is a family-owned business based in Golden, serving Denve”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Senior Moving Reviews Contact Get a Free Quote → Golden, CO · Serving Denver and”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial