YourWay Storage
Self-storage facility in Pocatello, Idaho
Google rating
4.5
Ratings counted
201
Are 1 or 2 star
10.9%Above typical
The rating breakdown
22 of the 201 ratings in Google’s published star breakdown for YourWay Storage are one or two star.
Against other listings in Pocatello
6.4 percentage points higher than the middle of the 14 listings in Pocatello we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 160 | 79.6% | |
| 4 star | 15 | 7.5% | |
| 3 star | 4 | 2.0% | |
| 2 star | 4 | 2.0% | |
| 1 star | 18 | 9.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is YourWay Storage at 10.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for YourWay Storage, counted by matching the words they used.
- Damage to belongings1 · 9%
- Stopped responding1 · 9%
Counted across the 11 one and two star reviews we have read for YourWay Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Rented a unit for a few months over the winter while we moved and had our baby, unfortunately this is only a very small fraction of all the damage done by mice and birds. Every single box was taken over by mice and all of our furniture was covered in mouse poop, debris from birds , and they reeked of urine. We weren’t paying over $100 a month just for all of our belongings to get destroyed… We have a newborn at home and the fact everything was contaminated even gifts for him and sentimental items that cannot be…
Hi Kiki, we’re very sorry to hear this and appreciate you bringing it to our attention. We take feedback like this seriously, and we understand how concerning this kind of situation can be. We would like the opportunity to review this further and look into the details of what was reported.
Never had a worse experience with a rental company. Rent raised over $100 since starting to rent. Closed out storage unit and still getting messages, phone calls and texts. Multiple phone calls yet no response and continue to get messages even after moving from unit.
Erin, I searched our records and do not have you as a current or past customer. I'm sorry to hear about your experience but I dont believe you have the correct storage facility. We would love to have you as a customer at YourWay Storage and show you how we operate!
I would absolutely love to give this place 5 stars because they've worked with me for a while during my hardships, especially Anne. However, I've entered a payment agreement with them and today is the last day to pay the amount in the agreement before they send my unit to auction and I've been trying for days to get a hold of them via phone, website, texting, messaging, email, anyway possible and they now close in 3 mins and I'm late so my things are probably going to auction. All on their end!
Hey Brie! I'll have someone ca you immediately. Let's figure this out. we don't want to auction your stuff but we do run a business and need you to stick to your side of the agreement. happy to get this resolved!!! Talk to you soon.
Unfortunately, I need to change my review. Despite attempts to let them know I saw mouse dropping and a dead mouse outside the units, I still didn’t see any traps set around my unit as promised. We followed the rules in ensuring there was no food in our unit. We had mouse droppings throughout our unit and all over our items. I’m very discouraged with how it was handled. I wouldn’t recommend them to anyone moving forward.
Thank you for the kind words, Annie! We’re so glad to hear Lloyd was helpful in getting everything set up for you. We truly appreciate you choosing YourWay Storage and are happy we could make the process smooth and welcoming. If there’s ever anything else you need, our team is always here to help.
Please save yourself and rent somewhere else! These people are crooks. They have raised the rent year after year since the new owners! Not to mention their preditory practices with their insurance and other policies. Leave it to Your way Storage to raise prices without proper notice. SHAMEFUL!!
We understand that rent increases can be frustrating. To continue providing a clean, secure, and well-maintained facility, we occasionally adjust rates to account for rising costs related to security, property maintenance, and facility … More
The person running the facility is a very nice guy. However, corporate really sucks and they don't pro rate even when you give them over a 30 day notice. You're simply out of the money. So I lost 2 weeks of money because of that. I would never recommend them to anybody.
Thank you for your feedback. We’re glad to hear that you had a positive experience with our onsite manager John. He takes great pride in providing excellent service. Our rental agreements are based on full monthly terms, which is standard across the self-storage industry.
I would not reccomend this place whatsoever. We first signed a contract to rent out a unit last summer. The price was fair and we thought we were getting a good deal. However, I kid you not, the next day we got an email that our rates were …
Jonah I apologize for not seeing this review sooner! I would be happy to look into why your unit was overlocked. If there was a mistake by chance we would be happy to waive any late fees if in fact we did make a mistake. I will also look into the issue you have mentioned regarding the management.
Super crackhead vibe. When it switched to Your Way Storage, things really went downhill. The office hours are listed as 9-5, but no one ever comes to the door despite staff living on site. Deliveries stacked outside the door for days …
Samuel, Thank you for taking the time to share your concerns in your review. As we discussed in our recent phone call, I am eager to resolve any issues and address your grievances. I have thoroughly reviewed the call history, onsite cameras, and pricing methodology, and I am willing to provide…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 10%
- Kept in touch1 · 10%
- Professional and courteous1 · 10%
Counted across the 10 four and five star reviews we have read for YourWay Storage. A review can mention more than one thing.
In their own words
Very friendly and informative staff. Units are clean. I love the Noke’ access app. Facility is gated with cameras which makes me feel safe. I am impressed with the organization, communication and storage facility. They even have bathrooms on site! Lloyd was wonderful in helping me get everything set up. His demeanor was excellent, very patient with me, kind and super communicative. He spent over 30mins helping me get all papers signed, payment verified and answered all my questions cheerfully.
Thank you so much for your thoughtful review, Barbra! We truly appreciate you taking the time to share your experience. We’re thrilled to hear that you felt safe, supported, and well taken care of throughout the move-in process. Lloyd will … More
Convenient to rent online. Very clean facility with lots of surveillance. I could see older folks who aren't as tech savvy having issues. But overall very satisfied with my experience. I was able to be onsite for a tour first which was nice and then the process for going through with the rental was very quick and easy!
Thank you so much for your kind review, Sadie! We're glad to hear you found our facility clean, secure, and that the rental process was quick and easy. We also appreciate your honest feedback regarding the online rental experience.
Brand new and HIGHLY SECURE compared to any place else. More technically advanced than any other facility and price was fair for what I was getting. (more cameras, better fences, better electronic controls, etc - visit and you'll see what I mean.
Thank you so much, Tom! We truly appreciate your kind words and for recognizing the security and technology we’ve worked hard to put in place. Providing a safe, reliable space for our tenants is always our top priority.
Great customer service so far. Rented unit over the phone haven't moved in yet. Don't know how the smart unit will work out for a technically challenged individual like myself yet. Hoping for the best.
Thank you so much for the 5-star review. We really appreciate it! We’re glad to hear your experience has been great so far. No worries at all about the smart unit. We’re here to make that part easy for you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting23
- nice units11
- online booking4
- rental set up4
- affordability2
- gated entry2
- phone access2
- quick setup2
- easy vacating process2
- paved driveways2
What the company says about itself
Taken from YourWay Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Facility Features What Size Do I Need? 24/7 Video Surveillance Climate-Controlled U”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory