1-800-PACK-RAT

Let me start by saying, I have never written a negative review before. I like to extend as much grace to people as I possibly can. With that said, this is the worst experience I have ever had with a company. It started out great. I talked to someone who gave me "great pricing" and the pod was delivered within 2 days. A week after it was delivered, they picked it up for another week and brought it back as I requested.

I wish 0 stars was an option, because I've honestly never been treated more poorly by a company in my life. Of 3 pods we scheduled online 4 weeks ahead of time, only 1 arrived to the final destination on the scheduled day, with the other 2 arriving on later dates, which was extremely frustrating because this was not communicated to us (online system still showed as originally scheduled) and we had already hired movers to unload the pods on the scheduled delivery date.

We were delivered a container that has a decent size hole in the floor, they taped over it, which made loading and unloading interesting to say the least. When we scheduled it to be picked up and taken to the new place it sat all day long. We called to find out that it could be up to 10pm before it was picked up. What a way to make the new neighbors like you, have a container delivered in the middle of the night. Now we have emptied it and scheduled for it to be picked up on Saturday.

I am extremely disappointed with my experience and the level of customer service I received from Pack Rat. Before booking, I specifically asked whether an 8-foot container would be large enough to accommodate the contents of my one-bedroom townhouse. The sales representative asked me to describe all of the furniture and belongings I planned to move, and after I provided a detailed list, she confidently assured me that an 8-foot container would be sufficient.

They did not deliver the pack rat on the confirmed date, no one called to communicate this, and when I called they kept claiming they “couldn’t get in touch with the facility.” I’ve had to reschedule movers twice (they don’t reimburse for any issues they create, also), and I’m still waiting 2 days later for our stuff even though they said it was “confirmed” to deliver. Horrible communication and business and they’re holding my stuff hostage.

Called for a quote, because it’s 2026 and why wouldn’t I be able to just get a quote online. It took 30 minutes to get an obscene quote of $5000 (I went with a U-Haul truck for $900). But they immediately sold all my data to a data broker and since that phone call I’ve gotten 13 texts and 11 phone calls, all first thing in the morning.

This company is atrocious. I went with them because drop off and delivery dates were available. They did not pick up my container. They marked my account as picked up. They charged me $2000 for the pickup and transportation costs, which is breach of contract, as it has not been transported anywhere. It has been five days and I’m still looking at my container. When you call, all they will do is “attempt to call the local delivery center”, but they literally do not respond to emails or pick up the phone.

Order #7725173. Container was delivered on the correct date and picked up for storage without incident or delay on scheduled dates. I have paid those associated charges($520) . The problem is the scheduled re-delivery date(July 28th), was cancelled without my knowledge. It wasn’t delivered the next day either when I had hired movers to meet me. I called the customer service line when I discovered the re-delivery did not take place and was offered a delivery date of 7/31.