1-800-PACK-RAT
Moving and storage service in Hixson, Tennessee
Its address is in Chattanooga, Tennessee. It appears here because Google returns it for Hixson.
Google rating
4.6
Ratings counted
246
Are 1 or 2 star
8.5%Above typical
The rating breakdown
21 of the 246 ratings in Google’s published star breakdown for 1-800-PACK-RAT are one or two star.
Against other movers in Hixson
About the same as the middle of the 4 movers in Hixson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 207 | 84.1% | |
| 4 star | 14 | 5.7% | |
| 3 star | 4 | 1.6% | |
| 2 star | 5 | 2.0% | |
| 1 star | 16 | 6.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is 1-800-PACK-RAT at 8.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for 1-800-PACK-RAT, counted by matching the words they used.
- Damage to belongings2 · 25%
- Late, delayed or a no-show1 · 13%
- Belongings withheld over payment1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for 1-800-PACK-RAT. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I rented my pod two weeks in advance and scheduled a delivery date for 10/1/22 to move to the new location. The night before delivery (pod is full), I clicked on my account online to see that Pack Rat had changed my pickup date to move to October 4, three days after vacating the property and the date of our closing (their chosen time is right during our real estate closing date).
Thank you for taking the time to share your feedback, Kyle. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. A member of our resolution team has attempted to reach out to discuss the issues.
Truck driver ATTENTION! This place is horrible. They refuse to unload me at 11 am because the forklift driver didn't come to work. It was one forklift driver but he said it was not my job to unload the trailers. He is only for warehouse. I lost one day here and they unloaded me tomorrow! Unpleasant rude !
Thank you for sharing your experience. We apologize for the inconvenience and frustration caused by the delay in unloading. Your feedback is valuable, and we will address this issue with our team to improve our service. We appreciate your patience and understanding.
We used pack rat for a recent move. They delivered and we packed it with a moving company. The unit was clear and no issues. We had pack rat store the container for 2 months. During that time, the unit received some damage and many of our items were soaked and damaged. We provided before and after photos of the container and PackRat decided to not move forward with reimbursing us for a losses. I would stay away from this company that is shady business.
Thank you for sharing your experience. We regret to hear about the issues you encountered during your move and the outcome of your claim. Your feedback is important to us, and we will use it to improve our services.
This company is impossible to get ahold of if you have any problems. All I need is for them to pick it up from my house. They won’t answer the phone. If you leave number for a call back, they then put you on hold and never answer. They give you no way to log into an online account. No customer service.
We appreciate your feedback and apologize for the inconvenience you've experienced. Your concerns about communication and customer service are important to us, and we are committed to improving these areas.
Will not use again. They were late picking up the pod. Now they are at least a day late delivering the pod. Even though I was assured they would make the delivery date. Now, they apparently don't answer phones on the weekend. No idea when I'll actually get my delivery.
Daniel, we apologize for the issues that have been caused by the delays on our end. We understand the Resolution Team has your unit scheduled and is monitoring the account. We are sorry for the added stress this caused and are working to improve our operations so our customers can have the best…
The “boss” man here hates his job so much. 😂😂 appointment at 8 so another driver and I waited at the front door while the 4ft2 Umpa Lumpa ran around the warehouse ignoring us when he called him, at 9 o’clock he walks over and says “you guys …
We were moving my youngest son to Albany, NY from Decatur, Al. I hired 1800 pack rat. The franchise in Madison, Al was wonderful and picked up the container the same day. However, the Albany, NY franchise decided not to pick up the …
Donna, we are very sorry to hear about the delays and the poor customer service you received in one of the locations. Would you mind providing your Order ID and a phone number or email address so a team member can look into this?
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 56%
- Worked hard and fast3 · 33%
- Turned up when they said2 · 22%
Counted across the 9 four and five star reviews we have read for 1-800-PACK-RAT. A review can mention more than one thing.
In their own words
Easy multi-state move. First delivery was not where we requested to be dropped off. Customer service was great sending out another truck to relocate to the correct area with minimal headache. Beaufort was great at final pick up. Super quick and professional 👌
Thank you for sharing your positive experience with us. We're glad to hear that our customer service team was able to assist in resolving the delivery issue efficiently. It's wonderful to know that Beaufort provided quick and professional service at the final pick-up.
Juwan, our delivery driver, was friendly, courteous, punctual, and professional. I definitely recommend him. …
Thank you for sharing your positive experience with our delivery service. We're delighted to hear that Juwan provided excellent service. Your recommendation is greatly appreciated, and we look forward to serving you again in the future.
We had the most wonderful experience with the delivery of our container today. Buford was so kind! He maneuvered his truck perfectly to fit our container into a tight spot. He is most certainly a professional! Thank you, Buford!!! Also, to add, our pickup driver, Juwan, was equally as perfect, if not more. We were sent the wrong size container and it wouldn't fit in our driveway so he graciously took it to the warehouse. Thank you, Juwan!
Thank you for sharing your positive experience with our delivery service. We're thrilled to hear that Buford provided exceptional service and expertly handled the delivery. Your feedback is greatly appreciated and will be shared with the team.
We moved to another state and all went great, 4 stars because if you need to call them for any reason besides placing an order you will be waiting on the phone for an hour minimum. Juwan was our delivery driver on our end destination and was excellent, called to tell us he was on his way and picked up and was very polite.
Thank you for sharing your experience. We're glad to hear that your move went smoothly and that Juwan provided excellent service. We apologize for the long wait times on the phone and appreciate your feedback as we work to improve our customer service.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- container placement24
- pack rat15
- driveway situation9
- unloading speed4
- personable driver4
- reliable staff3
- thorough staff3
- safe positioning2
- box placement2
- dropping off pod2
- easy to load2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- yellowpages.comdirectory
- yelp.comreviews