PODS Moving & Storage
Moving and storage service in Hixson, Tennessee
Its address is in Chattanooga, Tennessee. It appears here because Google returns it for Hixson.
Google rating
4.3
Ratings counted
334
Are 1 or 2 star
15.3%Well above typical
The rating breakdown
51 of the 334 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Against other movers in Hixson
6.8 percentage points higher than the middle of the 4 movers in Hixson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 253 | 75.7% | |
| 4 star | 21 | 6.3% | |
| 3 star | 9 | 2.7% | |
| 2 star | 8 | 2.4% | |
| 1 star | 43 | 12.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 15.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 9%
Counted across the 11 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was very disappointed in the Pods moving experience. I have used them before and was a repeat customer but this time several items were destroyed in the move due to them —not the professional packers and they would hold no responsibility. Good luck if you have anything valuable-i will use someone else next time.
Thank you for sharing your experience, Meg. We value your feedback and would like to learn more about your situation. Understanding the specifics will help us improve. Please send us an email at [email removed] with your customer ID and additional details.
Update: PODs has wasted 4 days of my time, caused my family to live in our new house with very few of our belongings, caused me to take another vacation day to move in, all because of their scheduling snafu, which they admit to. In return, they are only offering $111 dollars, less than 10% of the total cost. PODS does not understand customer care on any level and they have no interest in regaining customer trust. DO NOT USE PODS. Moving is already stressful and was just made much more so by PODS.
Trevor, we strive to do better than this. Please email [email removed] with your customer ID and additional details, so we can learn more about your experience and best assist.
HORRIBLE! They DROPPED my Pod from a forklift crushing my furniture. The Contents Protection policy I purchased from them depreciated my items by 40%, so now I'll be out of pocket to replace it all. Customer Service is also horrible. Nobody will return my phone calls, not even the "Customer Advocacy" person who informed me that they dropped it and provided a claim form. Pods takes zero responsibility for anything. Never again. The only people who seemed to care about what happened were the drivers.
We appreciate your feedback and want to understand your experience better. It's concerning to hear about the damage to your belongings and the challenges you've faced with our support team.
Absolutely, one of the worst service companies I have ever dealt with.\n Would not take a full payment Had to pay multiple times in small increments of sixty nine dollars .canceled order to pick up." Because we keep our credit cards locked". Send you to voicemail, hell. Did not send pods as scheduled. Could not schedule pick up on days. We needed even though we gave them 5 days as they request.\n Absolutely, would not use or recommend to anyone. Maybe my ex-wife. Ah. The only saving grace is the driver.
We appreciate your feedback, Wesley. Your experience is important to us, and we want to understand more about the issues you've faced. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly.
I am very unhappy with both the delivery and pick up drivers. My wife had to argue with the first driver about moving the pod a few feet over to line it up with the front door. Now they have it dropped off at my garage in the gravel. That means I can't use my dolly to unload it. I gave them a concrete pad 11ft 9inches by 50ft and the driver said it wasn't wide enough. He could have at least put the door facing the concrete.
Thank you for your feedback, Scott. We strive to meet our customers' expectations and would like to learn more about your experience with the delivery and pickup. Please send us an email at [email removed] with your customer ID and additional details. Your insights are valuable to us.
I just recently moved across the country using pods. In general it was a decent service and they gave the lowest price around through their deals and after haggling with them which is completely ridiculous to have to do in the first place. …
Thank you for sharing your experience, Austin. We take your concerns seriously and would appreciate the opportunity to understand your situation better. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
My family had a lot of our belongings from when I was a child and my mother's parents ashes in our unit. We had an arrangement with them that after paying "X" amount we would be able to just come and u load it. We scheduled ot for a day …
We appreciate your feedback and understand the importance of your belongings. It’s concerning to hear about your experience. We would like to gather more details to address this issue effectively. Please send us an email at [email removed] with your customer ID and additional details. Thank you.
Filed a complaint and have called numerous times. Given a claim number and absolutely no follow through. Company drove the delivery truck all through our yard. Tore up brand new sod and sprinkler system. Have pictures and videos.
We appreciate your feedback, Michelle. It's important for us to understand your experience and the issues you've encountered. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns effectively.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said6 · 40%
- Professional and courteous6 · 40%
- Kept in touch2 · 13%
Counted across the 15 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Our PODS driver was prompt, professional, and genuinely cared about placing the POD in the correct location for us. He was customer service focused and that doesn't always happen these days. I was very impressed with both my drop-off and pickup drivers, overall.
Your positive review means a lot to us, Kelly! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
Used PODs to store my household items for about 6 months while I was in transition moving out of state. They were easy to work with and everyone I spoke to from the delivery and pickup drivers to customer service on the phone were all very helpful and nice. My stuff was all fine and nothing broken. My delivery driver, Joe, out of Chattanooga was awesome. I moved to a gated community and he arrived before I did and worked with my community to be let in. He called me and kept me informed with pictures and all.
Thanks for the nice review! We're grateful to have been able to serve you, Tina!
A big thank you to Laureen @ corporate and Alex and Joe, drivers in the Chattenooga office. They saved our move. Great customer resolution service. Thanks for the great job getting the pods to our location. Because of the distance, I know it's challenging, but that is why I hired a reputable, nationwide company like Pods. Now, I do need you to pick up "both" pods units on Wednesday, 5/20 as scheduled for our cross country move to our new home. Chattanooga Pods folks are some of the best.
We're dedicated to delivering exceptional service, and we're delighted to have met your expectations, Michael! We can't wait to serve you again in the future!
Joe was my delivery and pickup driver for both PODS. I was extremely impressed with his ability to maneuver his truck down my difficult driveways and place the pods. He’s an excellent driver. Joe was friendly, personable, eager to help, and has a fabulous personality. Your office staff was also extremely helpful on my decision to choose the appropriate PODs for our needs.They were friendly and courteous at all times.
Thanks for the nice review! We're grateful to have been able to serve you, maryfiveo!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff22
- driveway navigation17
- pod placement11
- polite driver7
- pod pickup5
- container condition5
- cross country move3
- door opening assistance2
- pod experience2
- fantastic drivers2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…on-site at your home for convenient 24/7 access, or choose off-site storage at a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial