1-800-PACK-RAT
Moving and storage service in Hoffman Estates, Illinois
Its address is in Bartlett, Illinois. It appears here because Google returns it for Hoffman Estates.
Google rating
4.4
Ratings counted
257
Are 1 or 2 star
13.6%Above typical
The rating breakdown
35 of the 257 ratings in Google’s published star breakdown for 1-800-PACK-RAT are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 207 | 80.5% | |
| 4 star | 10 | 3.9% | |
| 3 star | 5 | 1.9% | |
| 2 star | 4 | 1.6% | |
| 1 star | 31 | 12.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is 1-800-PACK-RAT at 13.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for 1-800-PACK-RAT, counted by matching the words they used.
- Damage to belongings1 · 13%
- Belongings withheld over payment1 · 13%
Counted across the 8 one and two star reviews we have read for 1-800-PACK-RAT. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Don’t do it. They were supposed to call me on the day the shell was to be delivered and no one called or delivered it. The driver lied and said I didn’t answer and my delivery was postponed for 3 days. My interstate move timeline was ruined, I didn’t have help to pack it because the people who were going to help me over the weekend weren’t available by the time it was finally delivered, I couldn’t start my new job in another state when scheduled because I was still packing the shell on my own, I lost $$ to my…
Thank you for sharing your experience. We sincerely apologize for the inconvenience and stress caused by the delivery and communication issues you encountered. Your feedback is invaluable and will be used to improve our services. We … More
I would steer very clear of this company, the salesperson told me one price and then after they picked up the unit said it was an additional $500. They then held my container until i paid then effectively HOLDING MY GOODS RANSOM because i …
Thank you for sharing your experience. We regret to hear about the issues you encountered and understand your frustration. Your feedback is important to us, and we will use it to improve our communication and service processes.
I’m extremely frustrated with the service from Pack Rat. My container was supposed to be picked up a day ago, and it’s still sitting at my old property. The driver called me again after 8 PM, only to inform me that he wouldn’t be able to pick it up yet again. It’s baffling that my container was placed last on the list today when it should have been a priority.
We are deeply sorry for the pick-up delays and the lack of communication you experienced, Jazmin. If you would like to have a team member look into this, please provide your Order ID and a phone number or email address. You can also reach us directly at [email removed]
Do not use this company! Horrible experience. Scheduled our drop off date 3 weeks in advance. Received emails confirming. Took off work. They just rescheduled it at the warehouse without informing us for two days later, after the weekend we took off. Had nowhere to sleep for two days. Called 10 times over the course of the day. They just kept transferring us and saying that nobody was picking up at the warehouse even though they were open until 10 that night.
We're truly sorry to hear about your disappointing experience. It's clear that we fell short in meeting your expectations and for that, we apologize. We take your feedback seriously and will use it to review and improve our scheduling and communication processes.
Reading these reviews and I’m glad to see they treat their own drivers better then they treat the OTR drivers that bring these containers in from around the Country. Guy in the office had an attitude right off the bat. Arrived at 7:45am to deliver 1 container. The guy in the office looked at me and said “ we dont do anything till 8 o’clock and that’s if the forklift driver even shows up on time.” Forklift driver shows up at 8:05 and currently 8:45 and the forklift still hasn’t moved.
Thank you for sharing your experience. We apologize for any inconvenience you encountered during your visit. Your feedback regarding the service and wait times is valuable, and we will address these concerns with our team to improve our operations. We appreciate your patience and understanding.
I recently had an incredibly disappointing experience with One 800 Pack Rat and feel compelled to share my story to save others from similar frustrations. After using their services to move our belongings cross-country and storing them in …
Lynette, we are deeply sorry to hear you experienced damages. Would you mind sharing your Order ID and a phone number or email address so a member of our Resolution Team can look into this and reach out to you directly?
Wait times are over an hour, they accidentally canceled my order and I didn't find out until moving day, when I got it reordered finally, they texted me the night before to tell me they could only give me half of my order because their …
We're truly sorry to hear about your recent experience. It's disappointing to know that we fell short of your expectations, especially considering your past experiences with us. We take your feedback seriously and will use it to improve our services.
I was quoted a price that was confirmed via email and upon calling to book the agents were NOT able to honor the quote. Waiting long time on the phone to get a supervisor and still not able to resolve OR book a container.
Thank you for sharing your experience. We apologize for the inconvenience and frustration caused by the discrepancy in pricing and the delay in reaching a resolution. Your feedback is valuable, and we will use it to improve our communication and service processes.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous14 · 64%
- Turned up when they said9 · 41%
- Worked hard and fast3 · 14%
- Careful with belongings1 · 5%
- Kept in touch1 · 5%
Counted across the 22 four and five star reviews we have read for 1-800-PACK-RAT. A review can mention more than one thing.
In their own words
The pick up and drop off of our containers went very smoothly. We changed the drop off date a couple of weeks beforehand, they were able to accommodate us. The drivers each way were very courteous and prompt. They communicated with us as to their arrivals and pick up. We highly recommend using Pack Rat.
Thank you for sharing your positive experience with us. We're delighted to hear that the pick-up and drop-off process went smoothly and that our team was able to accommodate your schedule changes. It's great to know that our drivers provided courteous and prompt service.
Gene brought our Pack-Rat container from our old house to our new one. He was very professional and thorough. He was very careful about the placement so he wouldn't disturb the tree that is next to the driveway. I would highly recommend them for your moving needs.
Thank you for sharing your positive experience with our service. We're delighted to hear that Gene provided professional and careful assistance during your move. Your recommendation means a lot to us, and we appreciate your trust in our team for your moving needs.
So far so good. Delivery guy; Rolando, arrived on time dropped the container like an expert on a claw machine. Rolando provided detailed instruction for efficient packing, scheduling move, and securing. Would recommend the service out of Chicagoland area.
Thank you for sharing your positive experience! We're thrilled to hear that Rolando provided excellent service and helpful instructions. Your recommendation means a lot to us, and we're glad to have met your expectations.
From Carla who helped me book this delivery (and the packers) to Rolando who delivered the container at the exact scheduled time - 100% seamless process with zero issues. Not only was PackRat HALF the cost of PODS to all 3 of my destinations (further west in IL, Naples FL and Lawrence KS) they were able to help me map out the plan for each. TOP NOTCH employees who made my already stressful situation 100% better.
Thank you for sharing your positive experience with our team. We're thrilled to hear that our service met your expectations and helped ease your moving process. Your feedback on our pricing and flexibility compared to competitors is greatly appreciated.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- container placement36
- friendly driver19
- ease of use7
- polite staff7
- fee6
- thoroughness4
- booking process3
- courteous driver2
- drop off2
- pod placement2