Two Men and a Truck Moving
Mover in Hoffman Estates, Illinois
Its address is in East Dundee, Illinois. It appears here because Google returns it for Hoffman Estates.
Google rating
4.7
Ratings counted
260
Are 1 or 2 star
7.7%Above typical
The rating breakdown
20 of the 260 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 229 | 88.1% | |
| 4 star | 10 | 3.8% | |
| 3 star | 1 | 0.4% | |
| 2 star | 2 | 0.8% | |
| 1 star | 18 | 6.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 7.7%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings7 · 39%
- Items missing or never delivered2 · 11%
- Late, delayed or a no-show2 · 11%
- Crew conduct2 · 11%
- Price rose after the quote1 · 6%
Counted across the 18 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Very slow movers take double the time. They make a follow-up call to get a good review and when you tell them how bad your move was, or movers kept your stuff, they never return your call or don't want to solve it. I would recommend every other company on this planet than Two Men and a Truck. Movers are extremely slow, one of the 4 movers showed up 2 hours late - that slowed done the 3 movers, as one guy would just sit in the truck on phone.
Hi Vikas, Thank you for bring this to our attention we will be in touch shortly to go over any of your concerns.
I spent so much $ on this move and am very disappointed. The movers were nice guys and tried their best but just weren’t good at the job. They didn’t pack the truck well so we ended up having things that we were not able to move. They screamed and argued with each other about how to pack the truck and then unpacked into our storage unit with so much unused space in the middle that I had to reorganize it myself to fit everything.
It would be zero stars if I could. They damaged about everything I own. Their quote was grossly miscalculated and the morning or the move they called to cancel telling me they didn’t have people to do the move. The people who came did what they could with little to no training at all and terrible moving dolly’s that damaged my home. After finishing at almost 3am not having to to reassemble the items they took apart we needed to travel back to my old home because they forgot the paperwork.
We're sorry to learn of this, Rick. Please contact our office at [phone removed] to discuss this matter further.
I was quoted $350 originally. When I refused, they said they would dispatch from a closer location and it would only be $200, if I waved the valuation fee ($60), for 1 hour. I agreed to the adjusted quote of $200 It should have only taken the 1 hour that I was quoted but unfortunately, first they passed by my house and had to go around the block. Then, one of the guys had to use my toilet for #2 and he clogged it. They visited with my cats and they took an extra amount of time in the truck writing up the invoice.
We're sorry to learn of this experience, Gina. We take all feedback seriously and will address this with our team. Please contact our office at [phone removed] to discuss this matter further.
I have moved upwards of 10-15+ times in my life and I have started to utilize movers more recently to help me as my family has grown over the past several years. I utilized Two Men and a Truck with my most recent local move since I figured I could possibly save some money and effort by utilizing their movers and their truck instead of me paying for both separately as I have done in the past. While I was happy with being able to get everything moved in a timely manner, the downside of using them was significant.
Sorry Ty about your recent experience. We will be looking into this matter.
Unreliable - at best. Drivers hit building, no employees at the office on a Saturday. Don’t move on a weekend - you will have NO support! Booked TMAAT for my elderly mother’s move to retirement community. Movers arrived 4 1/2 hrs after booked time (contract says 3 hr window). After arrival, movers hit the side of the building- including gas lines- with the truck, resulting in police and fire response and a building evacuation.
We're truly sorry to hear about your experience, Mellie. We take all feedback seriously and will address this with our team.
Terrible experience! 3-hour move turned into 9 hours. The truck broke down, not all items fit, and my husband had to step in to get the job finished when he arrived home. Had to ask movers to put belongings in the garage that wouldn’t fit in the truck. Carpet protection was requested but poorly used, leaving wet, dirty coverings in our new home. One mover left a trail of sweat soaked paper towels I had to pick up. At one point he was lying on the ground due to a leg cramp.
Emily, I’m truly sorry for how stressful and disappointing this move was, especially with your recent surgery and needing things handled carefully. What you described—an expected 3-hour move stretching to 9, a breakdown, items not fitting, poor carpet protection and cleanup, misplaced labeled…
Terrible!! The movers from 2 Men & A Truck did damage to our hardwood floors, our walls, and our baseboards. The mover also took apart some of our furniture to transport and then never reassembled the furniture upon arrival. The movers also left some of the pieces of furniture in the garage and some in other rooms. Some of the furniture that was reassembled had missing pieces that were not missing when they were first put on the truck.
Hi John, Thank you for posting about your recent experience. As we strive for perfection sometimes that does not happen and I do apologize.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous102 · 49%
- Worked hard and fast77 · 37%
- Careful with belongings36 · 17%
- Turned up when they said26 · 13%
- Kept in touch6 · 3%
- Price matched the quote2 · <1%
Counted across the 208 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
I recently used Two Men and A Truck for my local move from a two-bedroom condo to a senior living facility. The entire experience, from the initial quote to the final box placement, was exceptional. The crew, led by Damien and joined by John O. and Don, arrived exactly on time. They were extremely professional and had a great system for wrapping and protecting all my furniture, paying special attention to my more delicate items.
Thank you, Caroline, for sharing your wonderful experience with us! We're thrilled to hear that Damien, John O., and Don provided exceptional service during your move. It's great to know everything arrived perfectly and that our team met your expectations. Thanks for choosing TWO MEN AND A TRUCK!
Despite work shortages delaying my move time, Dave in the office worked with me to find a time that worked for both of us so that I could be moved on the day I reserved. Nick G, Andres C, and Jesus G. Were communicative, quick, and professional through the move and got it done in record time, saving me some money. Very happy with my crew in the end.
Thank you, Christina, for your wonderful feedback! We're thrilled to hear that Dave, Nick G, Andres C, and Jesus G provided you with excellent service and a smooth moving experience. Thanks for choosing TWO MEN AND A TRUCK!
I needed a large piece of furniture moved from an antique store where I'd purchased it to my home. Two Men & A Truck got me in the next day, gave me an accurate quote, and the team (Anijel, Raul, and Solomon) were friendly, efficient, and professional. The price was as quoted. I'd definitely use them again. Thanks guys!
Gizelle, we're thrilled to hear about your positive experience with our team! We're glad we could assist with your furniture move. Thanks for choosing TWO MEN AND A TRUCK!
Reliable, Professional, and Fast—Saved Our Move Before the Holiday! We were in a bind trying to move before the holiday weekend, and everywhere we called was either booked or outrageously expensive. Then I remembered the excellent service I received from Two Men and a Truck in the past—and once again, they delivered! From the moment I called, the representative was polite, welcoming, and professional.
Will, we're thrilled to hear about your positive experience with our team! We're glad we could assist with your move before the holiday. Thanks for choosing TWO MEN AND A TRUCK!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff37
- careful movers13
- furniture moving7
- smooth move7
- efficient moving6
- quick work5
- no damage5
- difficult move2
- fast movers2
- junk removal2