1-800-PACK-RAT

I had a terrible experience with 1-800-PACK-RAT. They delivered a damaged storage box that didn’t even come with a lock, making it unusable from the start. On top of that, they charged me a security deposit for two boxes but only delivered one. After I reported the issues, they took the box back — but they’re still keeping my deposit, including for the second box that was never delivered in the first place. No accountability, no refund, and no resolution. I would not recommend this company to anyone.

Do not use PACK-RAT! I have zero trust in this company because they are not transparent about critical information that customers need to know before booking. I have a bad back and cannot load a container by myself, so several friends will be helping me. Because of that, I need to know approximately when the container will arrive so I can coordinate their schedules. My move is only four days away, and PACK-RAT still had not emailed me an estimated arrival time.

Customer service is beyond terrible. We had the container delivered to our house, told them it was going to be there while we unpacked then had it picked up empty. It took a while (a year, ok don't judge on that part). I called to get a pick up, then realized they were still charging us for warehouse storage fees. I spoke to a nice person there, and he was going to get billing to refund the bill. The manager was gone (it was about 6:30pm) but he would submit it to them for the 12 months at $50 a month.

I used 1-800-PACK-RAT for interstate moving utilizing their loading service and long-term storage that I paid to be climate-controlled. My household goods were stored for over a year. Upon delivery, I immediately discovered significant impact damage and material degradation affecting multiple items, including furniture, boxed goods, and heat-sensitive items that had been stored inside protective containers.

I scheduled my moving pods 2 months in advance. This company is impossible to get a hold of. They changed my date with out telling me even after I called the night before to confirm which took me 40 mins on hold to do. The stress of moving is enough without having to deal with all of this. I will not use them again. I did my last move with PODS and I should have just used them again.

Started off ok with a great driver who came and took our container to Glen Burnie - Then came the nightmare of making it impossible to call Glen Burnie directly to get access to our container and when we finally did they kept charging us for the one we'd already emptied. We are out over $600 in storage for an empty container. Not good and I expected a refund and instead they denied my request while charging my card again without my permission

I was 15 minutes late and had to pay $50 to drop off my load. The reason I was late was because 1-800 in VA started at 9am instead of 8am. These people are just scammers. If you are late, come with $20, $30, $50 and they will drop off your load after you give them the money. 😂 1-800-Package is a disgrace …

Had a confirmation for delivery today 7/26/25. The unit never showed up and after being on hold with customer service for 45mins, I was told my delivery had been rescheduled for tomorrow. This was all without a word, no email, no text, no phone call. Needless to say I will find other means to move.