24/7 Moving
Google rating
5.0
Ratings counted
2,053
Are 1 or 2 star
0.7%Unusually few
The rating breakdown
14 of the 2,053 ratings in Google’s published star breakdown for 24/7 Moving are one or two star.
Against other listings in Atlanta
3.4 percentage points lower than the middle of the 20 listings in Atlanta we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,018 | 98.3% | |
| 4 star | 17 | 0.8% | |
| 3 star | 4 | 0.2% | |
| 2 star | 4 | 0.2% | |
| 1 star | 10 | 0.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is 24/7 Moving at 0.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for 24/7 Moving, counted by matching the words they used.
- Damage to belongings1 · 8%
- Crew conduct1 · 8%
Counted across the 13 one and two star reviews we have read for 24/7 Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
One of the drivers are way too rude. I’ve seen a mover argue with a person over nothing! Don’t use this company. Look elsewhere. Clearly he was upset he had a job to do, and didn’t want to do it!! How can I kick a cooler when I’m driving a truck! If you don’t like your job then quit! Like I said don’t use this company!!!!!
Hi There. We are unloading on a very tight street and we have to park extremely close to the mailbox. We understand your job is very important but sometimes you need to understand that other people jobs are difficult as well.
If I could do a minus 1 I would. They broke and damaged my furniture and crystal and china. The showed up with only the driver to unload. We are seniors and had to call family to help us. DONT USE THEM. TJEY DO NOT ADHERE TO TJEOR CONTRACT!!
Hi Jeanie, We're really sorry to hear about your unfortunate moving experience. However, after thoroughly checking our records, we couldn't find any bookings under your name. It seems there might be a mix-up with the moving company.
My first moving experience was definitely better then my second. During my move I asked the movers to take my bedroom set to the dumpster area and they agreed. Before leaving to drive to my new place I checked the area and my furniture wasn’t there. When I asked the supervisor of the crew where my items were he said a member of the crew decided to take them. Wait what?
Half of these guys don't even speak English, so you have to go through their translator to give them directions (good luck with a 100% hit rate on that). They'll waste packaging paper on non-breakables, and fail to use it on breakables, then charge you for it. They left trash in our new yard, and spit on our new driveway. That's right: not the bushes or the old driveway. They got it done fast, but this service is not even remotely deserving of 4.9 stars.
Matthew, We are so sorry to hear of your experience with your move. We always strive to ensure the best possible experience with all of customers. We, however, cannot find a record of your move with us.
The movers assigned to our task were not that helpful in moving our items. During the initial assessment, we were advised that they would move our frames and when the movers came, they informed that they will not take our frames. This resulted in an inconvenience for us to come back and take our remaining items. Overall value was fair, but there were a lot of inconveniences that could have made this experience more worthwhile and productive.
We do apologize for arriving 15 minutes late to start your move. Our estimator assessed our arrival as being between 8:30-8:45am when we made your quote, and our arrival time of 9am was due to unforseen circumstances involving traffic between our location in Atlanta and your residence in Suwanee…
They charged me 120$ to cancel. The reason I cancelled was do to there schedule booked through the dates I needed. On the original date their were no other scheduled moves and I was still charged. Many other companies do not charge for cancellation or reschedule. BAD BUSINESS
Why would you block us in for 45 mins and not come move the truck after you were contacted by the leasing office? Definitely holding you guys accountable for the deposit i lost on our appointment.
Took forever to respond, then said they had filled the timeslot they were quoting me for and that I would have to wait six more days. 24/7 Movers sucks.
We do apologize for the inconvenience of how long it took to respond to you. The Summer season is the high time for moving and we do try to respond to each inquiry in the order that they come in, but we always respond within 24 hours.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast218 · 51%
- Professional and courteous192 · 45%
- Careful with belongings85 · 20%
- Turned up when they said69 · 16%
- Kept in touch44 · 10%
- Price matched the quote9 · 2%
Counted across the 424 four and five star reviews we have read for 24/7 Moving. A review can mention more than one thing.
In their own words
They didn't advertise white glove treatment, but they should !! Incredible crew led by Brian, ask for him. Careful, courteous, hard working, punctual, are just a few adjectives to describe this crew. Every antique we moved out of storage was blanketed and shrink wrapped. Not a chance ANYTHING was damaged by them in the move. Moving into the house was a treat. Three boxes come off the truck, they stop and ask where each one goes and deliver it to the right room.
Wow, Blair, this is a truly incredible review! Hearing that our service deserves a "white glove treatment" label makes us immensely proud. We're thrilled that Brian and his crew—who were punctual, courteous, careful, and hard-working—exceeded your expectations.
Federico, Horazio, Albert, Tao, and Esteban of 24/7 Movers were absolutely fantastic. They arrived right on time, were professional and friendly throughout the entire process, and treated all of our belongings with exceptional care and respect. Moving such a long distance can be incredibly stressful, but their kindness, positive attitude, and attention to detail made the experience so much easier. They handled everything carefully, communicated clearly, and went above and beyond to ensure our move went smoothly.
Shelly, thank you so much! Long-distance moves are a whole different beast, so hearing that the entire crew could take that stress off your shoulders is huge. They really do pride themselves on that communication and positive attitude, and I’ll make sure the guys—and Jose—hear how much their hard…
Gabriel and Carlos did an exceptional job with my move. These guys are first class movers and people. They show up on time, work extremely hard, are very friendly, respectful, and got everything to and from safely in a timely manner. I cannot say enough good things. Gabriel & Carlos are consummate professionals and great folks. With over a decade of hands-on moving experience, the 24/7 moving crew more than delivered and provided an 10/10 move.
Wow, JC, what a powerful and gratifying review! We are truly thrilled to hear that Gabriel and Carlos provided you with a 10/10 move and left such a strong impression as first-class professionals and genuinely great people.
Last week, Francisco and his crew helped us move to our first new home. We were moving from an apartment with two flights of stairs to a house with a tricky spiral staircase. The movers worked around the clock with one break for a late lunch. We requested that the movers use runners to keep the carpets clean and they put down extra blankets to keep the carpets nice and tidy. One thing I do want to highlight is that they made a mistake when moving our table. They forgot to bring the screws.
Gabriel, Thank you so much for your detailed and thoughtful review! We're absolutely thrilled to hear that Francisco and his crew made your move to your first new home such a positive experience, especially with the challenges of the stairs.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling174
- friendly crew109
- efficient team65
- easy move34
- fast movers24
- professional movers24
- careful staff19
- local move7
- complicated move3
- antique moving3
What the company says about itself
Taken from 24/7 Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
- Says it is insuredsays on their website
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“CATES 24/7 Moving is fully licensed and insured. Our policies, liability coverage and r”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“More C ERTIFICATES 24/7 Moving is fully licensed and insured. Our policies, liability co”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“57438; WANT AN APPROXIMATE PRICE? GET A FREE QUOTE »  CALL US NOW: 404.668.0677 Sk”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yelp.comreviews
- mapquest.comdirectory