Levi's Movers
Google rating
4.9
Ratings counted
775
Are 1 or 2 star
1.8%Unusually few
The rating breakdown
14 of the 775 ratings in Google’s published star breakdown for Levi's Movers are one or two star.
Against other listings in Atlanta
2.3 percentage points lower than the middle of the 20 listings in Atlanta we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 755 | 97.4% | |
| 4 star | 5 | 0.6% | |
| 3 star | 1 | 0.1% | |
| 2 star | 2 | 0.3% | |
| 1 star | 12 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Levi's Movers at 1.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Levi's Movers, counted by matching the words they used.
- Damage to belongings7 · 47%
- Price rose after the quote4 · 27%
- Items missing or never delivered2 · 13%
- Late, delayed or a no-show2 · 13%
- Crew conduct1 · 7%
- Stopped responding1 · 7%
Counted across the 15 one and two star reviews we have read for Levi's Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I booked this company based on the consistent positive reviews I saw however, my experience has been different. My initial estimate that I received was fairly reasonable, in the end my costs tripled the amount that I was quoted which was quite a shock but the work had been done so not much I could do at that point. I felt trapped. Additionally, I had some damage done to my lamps as well as my bed. Not the best feeling but I guess it could’ve been worse.
Lauren, At Levi’s Movers, we take all feedback seriously and genuinely want every customer to feel taken care of. I’m sorry to hear that your experience didn’t match the positive expectations you had going in, and I appreciate you taking the time to share your perspective.
I would not recommend this company if you expect to be treated fairly and professionally. Our corporation needed to move inventory out of state to Atlanta, and we chose Levi’s Moving mainly because of their good reviews. Unfortunately, our experience was very disappointing. 1) They did not show up on time. We were told the movers would arrive by 9:00 AM, but they were late. We had a semi-truck and driver waiting, so the delay ended up costing us extra money.
Brian, we’re glad to hear that you felt our movers worked hard and did a great job. We’re very happy that the crew performed well and that their efforts stood out to you. We’re sorry that you were dissatisfied with other aspects of your experience, and we’d welcome the opportunity to review and…
AVOID. Really bad experience, did costly damage (check images) and lied about job end times and trip fee. The guys damaged our floors dragging furniture across them. This was after I asked them multiple times not to drag furniture. It also took these guys and insane amount of time to incorrectly re-assemble two bed frames which they had literal instructions printed out for. The guys left the house/property at 12:23pm and sat outside in the street for 10+ minutes. Office called me at 12:35PM to collect payment.
Valerie, I’m really sorry to hear that your experience felt frustrating—we never want a customer to walk away feeling disappointed. We’ve reviewed your concerns carefully, and I’d like to clarify a few things for transparency’s sake.
Hands down absolute worst experience ever with any movers. They actually deserve zero stars. They never came out to look over the inventory, they quoted me 3400 and then told me I owed them 6500 at the end of the move. They were so slow and lazy that my husband pitched in and did most of the heavy lifting. I also suspect that this was done on purpose in order to justify the exorbitant price increase.
Linda, these same allegations were presented in court and a judgment was entered in full in favor of Levi’s Neighborhood Movers. The court reviewed the signed agreements, invoices, call records, and communications and found the charges valid and enforceable.
Horrible experience and would not recommend. Within the first 15-30 minutes, Alex (crew lead) broke the legs on our dresser as he was trying to lift it himself. There was no apology, only excuses that he had moved larger pieces of furniture on his own before and this had never happened. We constantly had to remind them to be careful as they had very little regard for our home and our furniture.
We take reports of damage seriously, but several important facts are missing from this review. This review was posted immediately after the move, before our company was given a reasonable opportunity to investigate or address the concerns raised.
This is an updated review made after months of haggling with the insurance company, Moving Claims Services, that handles claims against Levi's moving company. Both a vase (photographed by the movers before they left) and a dresser (photographed by me as soon as I unwrapped it) were damaged. Neither item is replaceable.
Originally my husband was quoted a little over $1000 for a three hour move with a three man crew, he was skeptical at first because the price is pretty high per hour, but Tyler the salesman went over the inventory with him and estimated that three hours with three men was enough time and movers for a load and unload a truck in that timeframe. Understanding a quote is not a binding contract he went ahead and agreed to move forward with the purchase being aware the time could be longer or shorter.
I have used Levi’s Movers two times over the last five years: once for a move in 2022 and once for a pack & move in 2024. The movers have always been friendly, efficient, and the quotes have been on point for services actually received. We contacted them for a third time to get a quote packing and moving from our 2b/2b, 1100 sqft apartment. They quoted us a whopping $5800 (!!!), and said the job would need to be done over 2 days, in approximately 14 hrs.
Thank you for using Levi’s Movers twice previously and for acknowledging that our past estimates were accurate for the services you received. We genuinely appreciate your repeat business and are disappointed that this estimate caused you to lose confidence in us.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous170 · 39%
- Worked hard and fast157 · 36%
- Careful with belongings84 · 19%
- Turned up when they said58 · 13%
- Kept in touch24 · 6%
Counted across the 435 four and five star reviews we have read for Levi's Movers. A review can mention more than one thing.
In their own words
Awesome communication. Prompt, respectful, efficient, and careful of furniture and home.
Thank you so much for taking the time to leave us a 5 star review of our services Sandra! We're so glad we could leave you smiling :)
We had a fantastic experience with Levi’s movers from requesting the quote, scheduling, to the actual service! If you worry about professionalism, communication, transparency, and quality of work, you will have no problematic issues with Levi’s. They embody all of those qualities at a high level. Our movers were Trent, Eli, Eli, and Matthews. From the start, they were on top of their communication as to when they would arrive at our house. When they arrived, they started packing right away, which saved some time.
WOW! We are blown away by this review. Thank you for taking the precious time to call in to get the names of the movers and to sit and write this well thought out review of our moving services.
From the outset, their team, particularly Alex, Keith, and Josh, handled my move with an exceptional level of professionalism, efficiency, and courtesy that far exceeded my expectations. Alex, the team lead, impressed with his organizational skills and attention to detail. He ensured that every aspect of the move was planned to perfection, providing clear communication and updates throughout the process. His ability to anticipate needs and address concerns before they arose was truly remarkable.
WOW!!!! Mission Accomplished!! What an amazing review and testimony of what we live by here at Levi's Movers. We strive to leave customers like you smiling. We're so glad those guys could leave you completely comfortable and happy! Until next time, keep smiling! :)
I wanted to try Levi’s due to the good comments, and did get a quick response shortly after requesting the quote, however: 1) The sales person randomly asked me where I’m from during the call and said “I can tell from the thick accent” - which I found to be weird. I’ve been in the U.S. for 6 years and hold 2 advanced degrees and literally nobody ever said that to me. Even if I do have a thick accent it would be unnecessary to say that?
Lydia, thank you for sharing your experience and for considering Levi's Movers. We appreciate your feedback and take it very seriously. We apologize if the comment about your accent had a negative impact — that was certainly not our intention.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff71
- efficient movers46
- careful movers13
- polite movers12
- careful with furniture12
- quick move11
- neighborhood movers6
- long distance move3
- short notice move3
- humorous movers3
What the company says about itself
Taken from Levi's Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“With Levi’s, peace of mind is guaranteed. Step1 : Consultation and Planning We s”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“Us Contact Us (404) 445-8709 Call for a Free Quote (404) 445-8709 Call for a Free Quote (4”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- nextdoor.comsocial
- yelp.comreviews
- chamberofcommerce.comdirectory
- mapquest.comdirectory