3 Men Movers - Dallas
Google rating
4.8
Ratings counted
1,054
Are 1 or 2 star
4.3%Around typical
The rating breakdown
45 of the 1,054 ratings in Google’s published star breakdown for 3 Men Movers - Dallas are one or two star.
Against other movers in Dallas
1.3 percentage points higher than the middle of the 21 movers in Dallas we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 970 | 92.0% | |
| 4 star | 23 | 2.2% | |
| 3 star | 16 | 1.5% | |
| 2 star | 10 | 0.9% | |
| 1 star | 35 | 3.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is 3 Men Movers - Dallas at 4.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for 3 Men Movers - Dallas, counted by matching the words they used.
- Damage to belongings11 · 39%
- Crew conduct4 · 14%
- Items missing or never delivered3 · 11%
- Late, delayed or a no-show1 · 4%
- Claim or refund went nowhere1 · 4%
Counted across the 28 one and two star reviews we have read for 3 Men Movers - Dallas. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I’d advising staying away from this company. They do not practice good business ethics. I had a move scheduled 5/21/2019 at 9:30am. The movers did not show up till 9:58am and claimed they had the wrong address. They had a phone that they rushed me through signing the documents because of being behind schedule. I was moving into a high rise downtown and you have to reserve the elevator for moves and you’re only giving a block of time.
Oh no, Robert! We pride ourselves in being on time, so I sincerely apologize for the late start. The crew was confused with the address, but that's not an excuse and you're right, it could have really disrupted blocking off the elevator and we got lucky.
We have used 3 Men Movers for four different office moves. We always provide plenty of notice as our moves are very specific since we are moving our office furniture and have to meet the requirements of our management company (after 5pm). We had scheduled our move over a month ago, same request different location. They were to arrive at 5pm and move 9 desks out of one of our locations. At 630pm they still had not arrived. We reached out and they stated they tried to call us and email us and we did not respond.
We were so disappointed to hear about this situation today and to learn that you were put in a bind. You have been refunded in full. We can verify you called over a month ago to book this move and that our movers did not show up at the location because they could not get in touch with anyone on the…
Prompt, efficient and careful. Great move! The comments above were from a previous move that went well, but this last time turned into a real fiasco. So I’m going to amend my review. I’ve used three med movers for several moves and it’s always been a great experience. However, my last move did not go so well. The driver and his one helper were hard workers, but they brought another helper that was sitting around or hanging out in the back of the truck and not really helping out with the move as much.
Thank you, Rob, for your five-star review! It's wonderful to hear that our team at 3 Men Movers provided you with a great moving experience. Thank you for sharing your positive experience, and please don't hesitate to reach out if you need any further assistance.
If you would have asked me the first or second time we used this company, we only had good things to say. However, the measure of a good company is how they respond when issues arise. The third time we used 3 Men Movers (3MM) we did not have a good crew. Multiple items were damaged, broken and destroyed. After many attempts, by both myself and my husband, to have 3MM rectify the situation we continue to be given the run around. This has been going on for three months and still nothing has come of our grievances.
Hi Adrian & Whit, We apologize for the frustration you have been dealing with regarding your experience with us. Thank you for speaking with our Customer Service team to resolve your claim. Giving you a better move day is our main goal, so we pride ourselves on doing what we say, always.
🗣️🗣️🗣️DO NOT USE THIS COMPANY!!!! They work slow on purpose just to get extra money out of you! You would think that with 3 men moving a one bedroom apartment, things would be quick but it was quite the opposite! I am completely upset and utterly dissatisfied with the service that I received and paid for. They would be gone for long periods at a time for no reason.
Dear Kiandra, I would like to begin by reiterating my heartfelt apology for your moving experience. Thank you so much for letting us know how things went with the crew and for giving us an opportunity to make sure any crew we send lives up to our Movifesto values.
I was already frustrated with this company because they were slow, and only one of the movers spoke English and sort of knew what he was doing. The others didn't seem to have any training. They charge by the hour, and a one bedroom apartment cost me nearly 2k to move 45 min away. The computer tablet asks for a tip, and he was standing right there staring at me when I made the payment, so I felt obligated to leave 15% on top of the original charge.
Thank you for your feedback on your move, Kim. We're sorry your moving experience with us didn't meet your expectations, but we value the chance to address any concerns/issues. During your initial call, we definitely should have dug deeper on the type of art we would be handling for you and whether…
I called to schedule a move and was told that they do full service moves and would unpack and build my furniture for me. I informed them I was moving from out of state and wasn’t using them to pack. They assured me that was ok however once I got to Dallas the crew informed me that they do not rebuild furniture that they didn’t take apart. I spoke to their main office who offered an apology but no reimbursement or discount. The main reason we wanted to crew was to build the furniture.
Hi Ashley--we apologize for any miscommunication that might have occurred at any point during your move with us from the actual move to customer service. We really do want to make every customer's move a stress-free experience--and that is a core value we have.
I did not have a great experience with 3 Men Movers. My boyfriend was at our new place and I was at the old place. I only had a few big things for them to move, no boxes. It seemed like they took there time moving stuff out my old apartment. There was a good chunk of time were 2 of the movers downstairs I'm only assuming they were rearranging the truck.
Oh no, Korissa! This is definitely not the experience we want our clients to have. We are disappointed to hear that you felt your crew didn’t hustle and apologize for not getting back to you in a timely manner. Please expect our Customer Service team to reach out to you soon! Sincerely, 3 Men Movers
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast219 · 51%
- Professional and courteous180 · 42%
- Careful with belongings90 · 21%
- Turned up when they said82 · 19%
- Kept in touch27 · 6%
- Price matched the quote3 · <1%
Counted across the 427 four and five star reviews we have read for 3 Men Movers - Dallas. A review can mention more than one thing.
In their own words
This company was absolutely amazing and they were professional and very efficient. My scheduled move time was 7am and I received a text about 6:10am saying they were on their way. They arrived about 7:10am due to possibly this crazy Texas traffic. They finished my 2 bedroom apartment move by 8:30am. They carefully wrapped my televisions so they would be protected. I paid the $83.00 trip charge prior to the move but there were no hidden fees or pricing. It was $179.00 per hour with a minimum of 2 hours.
Hi, Xxscorpio — thank you so much for this feedback! We will make sure your crew gets a shout out for making you a loyal fan!
Henry and his two helpers were fantastic. They were polite , on time , moved me with great care. Not a single thing damaged or broken. They certainly had a difficult job as I had large pieces of furniture needing to get into an older building. Excellent hard working guys. Thank you Great value for the money with three great guys
Thank you Richard! We're so glad to hear that Henry and crew were so attentive to your needs. We hope to assist you again in the future!
(Late review, shoulda done this a couple weeks ago) Moved between two houses in Allen, TX 7/15. I had done as much packing as possible, but threw out my back in the process, so half my stuff was unpacked. Made an appointment the night before, and the next day they were there earlier in the time window that I’d even expected.
Thank you so much, Mike! Moving is already tough enough without a back injury, but we are glad that Nelson, Kilmar, & Andres were there to make the process so much more seamless & stress-free. They are the experts, and before you know they're already unloading at the final destination.
We had a family member who entered hospice care which was to be administered at the nursing home where she lived. It became quickly apparent our family member was not getting the care promised, so we were faced with finding a new care facility and moving out of the nursing home with no warning. Stressful does not begin to describe it.
Thank you deeply for sharing your experience with us. We are profoundly sorry to hear about the difficult circumstances surrounding your family member's care transition, but we're grateful for the opportunity to have helped ease the burden of the move. Your heartfelt words mean the world to us.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling110
- courteous staff35
- efficient crew29
- quick work21
- professional movers17
- careful movers16
- quick move14
- moving crew12
- furniture moving7
- moving speed5
What the company says about itself
Taken from 3 Men Movers - Dallas’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“Our Dallas crews are fully licensed, insured, and background-checked. Request a COI”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“Movers Association Member Accredited by Better Business Bureau Licensed and Certified by CertifiedMove”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…anyone for any purpose. Dallas Movers Since 1985 Choose Your Crew, Track Your Truck, Mov”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Crew of 3 0 years of experience 247 Moves 88% On-time Perfect Move Certifie”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…enter your location and date to get a free quote and instant access to affordable prices”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews
- facebook.comsocial