3 Men Movers - San Antonio
Mover in San Antonio, Texas
Google rating
4.8
Ratings counted
978
Are 1 or 2 star
4.8%Around typical
The rating breakdown
47 of the 978 ratings in Google’s published star breakdown for 3 Men Movers - San Antonio are one or two star.
Against other movers in San Antonio
2.4 percentage points higher than the middle of the 22 movers in San Antonio we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 898 | 91.8% | |
| 4 star | 25 | 2.6% | |
| 3 star | 8 | 0.8% | |
| 2 star | 9 | 0.9% | |
| 1 star | 38 | 3.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is 3 Men Movers - San Antonio at 4.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for 3 Men Movers - San Antonio, counted by matching the words they used.
- Damage to belongings11 · 39%
- Crew conduct5 · 18%
- Items missing or never delivered3 · 11%
- Late, delayed or a no-show1 · 4%
- Claim or refund went nowhere1 · 4%
- Stopped responding1 · 4%
Counted across the 28 one and two star reviews we have read for 3 Men Movers - San Antonio. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They claim to have "LOST" a very big and expensive flat screen tv, not to mention the other stuff that was "lost" or damaged when returned. When asked where they were located we're not given an answer. When asked where my stuff is, no answer. When given the bosses number to call about they missing TV, no answer and no voicemail can be left, not is there a call back. Everytime I attempt to reach out, nothing. It's infuriating. I want my TV back or to be compensated. The TV was clearly stolen.
We deeply apologize for your experience, Jenna. We would like to address the move along with your missing and damaged items further. Please contact our office at [email removed] or ([phone removed] so we can find a solution for you. We look forward to hearing from you soon.
This is a delayed review as I hired them months ago and its been a hectic time getting settled in. They charge like an 80.00 trip fee just to show up. They showed up the day before we closed on the new house and the 3 guys walked around and threw a fit that we had too many boxes and said our furniture looked too heavy. We argued with them for almost an hour and I called the office and begged them to move our stuff, but the guys just got back into their truck and left.
Hi Eric, Thank you for reaching out. This matter is very important to us. We need to gather a few details from you. Please contact our customer care team at [email removed], or call 713-333-668 + press 5. Kind regards, 3 Men Movers
After 10+ moves with the military, this is by far the WORST movers I have ever dealt with. I wish I had read the reviews... No one spoke English, and the one guy who spoke enough was incredibly rude and couldn't understand me. At the end of the move, I had to take over and do everything because my Spanish and their English wasn't good enough. They damaged my shelf ends, bed frame, and couch, and the best part is they stacked my totes 4 and 5 up on the dolly. I said that's not a good idea; those are heavy...
Dear Alexia, thank you for taking the time to share your experience with us. We understand that moving can be a stressful time, and we deeply regret that we were not able to meet your expectations.
These guys are liars. They damaged my 6K custom epoxy table when we moved, they recognized it during the move, I asked them how to file a claim for the damage and they never responded. I had to call their corporate number a week later and was able to file a claim. Upon filing the claim, the movers said the damage was there already - WHICH IS COMPLETELY FALSE - they damaged my table and refused to take ownership. DO NOT USE THEM - BUNCH OF LIARS!!!!
Hi Jose, We’re really sorry to hear about your experience and understand how frustrating this situation must feel. That’s not the kind of experience we want anyone to have with our team.
TERRIBLE CUSTOMER SERVICE!!! Apparently this company only services clean houses. I am a real estate investor who had a contract to purchase a fixer-upper house from an old, feeble, disabled, Vietnam Vet. The man was living in complete squalor and his home was being robbed on a weekly basis. I hired 3 Men Movers to move a him out of his dilapidated, dangerous, dirty environment, and into a nice, clean home. On the day of the move, the scheduled start time was 8 am.
Hi Philip--we do sincerely apologize for the inconvenience that was caused to you and your client and can understand your frustration. This was a difficult situation for all since our company was not informed about the condition of the home or the extent of the situation at hand at the time of…
So It started off amazing ! They were very prompt on time. Extremely efficient and showed great team skills! The tall gentleman was very polite and strong I was very impressed how much they got done in the time frame they did and their ability to pack everything so perfectly! They loved ALL of my XL tvs with ZERO damages!!!! But then when it came time to have them follow us literally two miles down the road they intentionally fall behind and don’t show up for another 40 min almost !
Good Morning Ada, Thank you for reaching out and sharing your experience with us. We truly understand how upsetting this must have been, and we want you to know that at 3 Men Movers we treat your home, belongings, and time with the highest level of care.
When they connected my washer at my new house, they plugged the hose into the incorrect faucet for the hot and cold water. So the hot and cold water are backwards. When washing clothes I realized it had been using hot water when I was selecting the cold water setting, and since it was using hot water (because he plugged the cold water hose into the hot water faucet) all my clothes were fading. (The washer automatically uses the cold water hose for the rinse cycle no matter which cycle I choose.
Chloe C We sincerely apologize for the issues you experienced, Chloe. It’s concerning to hear about the difficulties you faced with the washer and the customer service you received. Please contact us directly at [email removed] or [phone removed], so we can resolve this situation to your…
I paid over $800 to 3 Men Movers for moving services from San Antonio to Austin, and now I'm going to have to pay hundreds of dollars extra for damages done to my old apartment and my new apartment. As evidenced in the photos below, one of the movers was careless when moving my washer and made a large hole in the wall of my old apartment. He was not professional and did not even bring this up to me; I happened to see the large hole in the wall and I asked him to bring this up to his supervisor immediately.
Hi Gilbert, I am so sorry. I am going to have our Operations Manager call you first thing in the morning. He will talk to you about getting a repair man out to both locations and we will absolutely expedite the claims process.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast243 · 51%
- Professional and courteous242 · 51%
- Turned up when they said89 · 19%
- Careful with belongings88 · 18%
- Kept in touch36 · 8%
- Price matched the quote4 · <1%
Counted across the 476 four and five star reviews we have read for 3 Men Movers - San Antonio. A review can mention more than one thing.
In their own words
Best movers ever! We have moved a lot & have never been so impressed! We had 2 trucks w/ packing service: Misael & Jr De Abreau’s teams. Everything was packed nicely, labeled & organized. They treated our belongings with care & nothing was damaged or misplaced. They were punctual, great communication, fast but didn’t rush me to decide on placement of furniture. When I wanted something moved again to a different location they were so patient & helpful with decisions.
Lacy, we are incredibly grateful for your detailed and glowing review! It’s fantastic to hear that Misael and Jr De Abreau’s teams provided such an exceptional moving experience. We’re honored by your recommendation and look forward to assisting you again in the future!
Gilbert JJ and Martin were amazing. They made our stressful moving period so much easier. There were no hidden costs. They were very punctual and respectful of all our furniture and property. We were unfortunately on a tight budget this year but they were so understanding of it. We appreciated them so much and highly recommend!! Thank you team!
Thank you, Lydia, for your fantastic 5-star review in San Antonio! We're thrilled to hear that Gilbert, JJ, and Martin made your move easier and stress-free. We hustle to provide transparent and respectful service. Your high recommendation and appreciation mean a lot to us!
CJ and his team were an absolute delight from the moment they showed up. We discussed a few items and they got started. The entire process was incredibly smooth, prompt, and professional. We had some lighthearted conversations and touched base when we needed to, but overall they took care of everything without a single worry on our end.
Thank you Neel, for your wonderful review! We're so grateful to have had the opportunity to assist you with your move and thrilled that our crew, including CJ, delivered an exceptional experience. At 3 Men Movers, we go beyond to exceed your expectations and make your move stress-free.
Misael and his crew were fantastic! Communication was excellent from start to finish. Despite the inoperable freight elevator at my apartment complex, they had no trouble navigating the building and moving everything using the regular elevator. What could have been a big inconvenience, they handled with ease and without complaint. Misael reassured me the elevator situation was no problem at all.
Thank you, Trisha! Misael and his crew are the experts in their field who go beyond to make your moving experience appear seamless and stress-free. We wish you the best in your new home!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff42
- efficient crew20
- professional movers12
- efficient move10
- respectful movers9
- fast movers9
- careful packing6
- careful loading4
- punctual crew4
- moving heavy furniture2
What the company says about itself
Taken from 3 Men Movers - San Antonio’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“San Antonio? At 3 Men Movers, you get licensed, background-checked professionals who k”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Dallas Austin San Antonio GET YOUR FREE ESTIMATE Your Moving Questions , Answered More Q”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Fully Book Your Houston Move Online 24/7 Customer Service Only 2 Hour Minimum No”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…and businesses move with confidence. Since 1985, we’ve built a reputation as one of the”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“Movers Association Member Accredited by Better Business Bureau Licensed and Certified by CertifiedMove”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…your 210-area code move. Licensed and Insured Our crews are fully background-checked”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- facebook.comsocial