Scobey Moving & Storage
Mover in San Antonio, Texas
Google rating
4.8
Ratings counted
1,014
Are 1 or 2 star
4.2%Around typical
The rating breakdown
43 of the 1,014 ratings in Google’s published star breakdown for Scobey Moving & Storage are one or two star.
Against other movers in San Antonio
1.8 percentage points higher than the middle of the 22 movers in San Antonio we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 917 | 90.4% | |
| 4 star | 43 | 4.2% | |
| 3 star | 11 | 1.1% | |
| 2 star | 8 | 0.8% | |
| 1 star | 35 | 3.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Scobey Moving & Storage at 4.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Scobey Moving & Storage, counted by matching the words they used.
- Damage to belongings14 · 42%
- Items missing or never delivered9 · 27%
- Crew conduct8 · 24%
- Late, delayed or a no-show1 · 3%
- Booked by one company, moved by another1 · 3%
- Stopped responding1 · 3%
Counted across the 33 one and two star reviews we have read for Scobey Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Unprofessional from the start, just from one of the movers. They were cussing on the phone with me, had a bad attitude, and was o the phone telling whomever that they were only about to work for 45 minutes and get on with their day. When knowing it’s about to be a lot longer than just 45 minutes. Same person didn’t really seem to care about our belongings. While movers were in my child’s room they broke something and placed it back so I didn’t even notice till after they were gone.
We value your insights and appreciate your feedback. We want every customer to have a positive moving experience and our team is reviewing your concerns to make moving better for every customer we serve. Please call our office if you'd like to talk about your experience.
MILITARY Beware! Dishonest and unethical contract crews employed by Scobey. Watch out for Andrew Shoue and his crew that consists of his family (spouse, children, extended family). We had a 13 crate pack out / pickup for an OCONUS move. At one point Andrew’s crew made a “slide” on the stairs using flattened cardboard boxes which we thought was interesting/clever. This helped them send boxes from the four bedrooms upstairs very quickly.
Avery, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us. We'll be reviewing your feedback with all parties involved to demonstrate what we could've done better.
Was scheduled for a 2 day pack and 1 day load. They were so efficient that they packed everything practically completed in just one day. I appreciate the efficiency and being approachable and informative. Thank you, Kyla and Randy. Edit: First day was great. Efficiency and customer service at its finest. Second day was cancelled-i was informed, I agreed, remaining items to pack was about 10% remaining. They were to come out a third day. Third day rolls around, HOURS LATE!
We're glad to hear everything went well and you were pleased with your move. We know moving can be stressful and we're glad our team could put you at ease. Thanks for the great review.
Do not even waste your time with this company. Schedule a walk-through with Brandon Davis, but he flaked. Decided to give him another chance. His quote was way higher than every other major professional, transportation, moving company. Not including brokers. When asked if we were going with him, my response was he is higher than the rest of the quotes that we’ve been given. His response back was “We will be the most expensive.
Thank you for your feedback Shelly. We sincerely apologize that this was your experience with our team. This is absolutely not how we want anyone's experience to be with any mover and are immediately addressing our shortfall.
This is my 7th time PCSing (military move), I have to admit that this has been my worst experience. I hope this was just a bad day for Scobey Moving Co. and this is not how they operate. Pros: Packers arrived within the time window. Pros: They packed everything quickly and efficiently. Pros: My apartment was not damaged during the packing process.
We appreciate your feedback and are sorry to hear about your recent experience. It's concerning to learn about the issues you faced with professionalism and communication during your move.
My least favorite moving company. I had two individuals show up at my place (my place is a small 2 bedroom apartment) in the morning and I asked them where is the moving truck and they told me it will show up later in the day. They did not wear mask as they were suppose when there is a document that stated they had to. They didn't go over any documents with me, they went straight to packing.
We're sorry to hear you have some concerns about your move and would like to investigate further. However, we're unable to identify you based on your review. At your convenience, please give us a call.
My Yelp review for Scobey tells the whole story! I wouldn’t recommend Scobey, Central Storage or Move Masters to my worst enemy! We recently moved from Texas to Florida for my husband's job. We needed packing, loading, storage and delivery. The move went from bad to worse from the very beginning. Hoover, the sales rep, under estimated the amount of boxes, time and space in the truck we needed. This is our 13th move so know how it is supposed to go. Always have been two days to pack and one to load.
Thank you for your feedback. We understand how important a seamless moving experience is and regret any frustration caused by the unexpected changes during your move. The final volume and weight of your shipment were significantly higher than originally estimated.
Unprofessional conduct and concealed property damage Scobey Moving delivered my household goods and caused real property damage to my wood floors in two bedrooms. Instead of acknowledging the damage or informing my wife at the time of delivery, the crew covered the damaged areas with furniture and boxes, effectively concealing it. My wife was home alone with two toddlers and had no reason to suspect anything was wrong. She did not unpack or move furniture after delivery.
Joe, thanks for providing valuable feedback on your recent move. We'd like an opportunity to address your concerns; however, we're unable to identify you from the information provided in your review. We hope you'll reach out to United Customer Care at [phone removed] for assistance.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous260 · 54%
- Worked hard and fast238 · 49%
- Turned up when they said59 · 12%
- Kept in touch49 · 10%
- Careful with belongings43 · 9%
Counted across the 484 four and five star reviews we have read for Scobey Moving & Storage. A review can mention more than one thing.
In their own words
Holy cow! I had Brenda, Bella, and Dolores and they were phenomenal! I’ve heard so many awful stories from coworkers, so I was extremely nervous. They treated all my stuff like it was theirs. All my stuff was treated with respect and inventoried in such a fast and efficient manner . They were incredibly polite, so communicative, and punctual. Best movers ever. If i could have the same crew move me next time, I would !
Kasie, we're glad to hear everything went well and you were pleased with your move. We know moving can be stressful and we're glad our team could put you at ease. Thanks for the great review and recommendation. Best of luck in your new home.
As a military family, we’ve moved several times, and every move comes with the same concern: trusting strangers to pack and move the things that mean the most to us. Randy, Kyla, and Aubrey COMPLETELY exceeded our expectations. From the moment they arrived, they were incredibly kind, professional, and respectful. What stood out most was the extraordinary care they took with every piece of furniture and every box.
We deeply appreciate your kind words and are delighted to hear about your positive relocation experience with our team. It's wonderful to know that Randy, Kyla, Aubrey, Daniel, Angel, and Kevin provided the care and professionalism that brought you peace of mind during your move.
I recently had the pleasure of working with Scobey Moving Company, and I can't say enough about the incredible team of Hector, Angie, and Desiree. From start to finish, they made my moving experience a breeze! Hector's leadership was exceptional. He coordinated everything with precision and a great sense of humor that immediately put me at ease. Angie brought a level of energy and enthusiasm that was contagious, turning what could have been a stressful day into a fun experience.
Thank you for taking the time to review our services. We strive to surpass expectations on every move, and it's wonderful to hear that you were satisfied with our services. Your kind words and recommendation are greatly appreciated.
Everything about this move was surprisingly easy and simple. I was a bit delayed with my own packing, but Tiffany’s crew and I somehow coordinated very well. I did not pack much myself in terms of things besides my luggage on the plane. Tiffany’s crew arrived and were able to get things sorted and packed very quickly. They packed with as much care as I would, very thoroughly and cleaned up after themselves as they were departing. This is a more conscientious crew than I have experienced before.
We’re delighted to hear that your moving experience was smooth and convenient. Tiffany and her team are indeed dedicated to providing thoughtful and organized service, and we’ll be sure to share your kind words with them.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff304
- military move97
- courteous staff76
- efficient packing26
- professional movers21
- easy process14
- quick and efficient12
- overseas move7
- box removal3
- crate packing3
What the company says about itself
Taken from Scobey Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
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“…of moving so you can stress less. Guaranteed Load Dates and Delivery Windows Custome”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Us Moving Texas Families Since 1913 For more than 110 years, Scobey Moving & Storage has helped”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…nformation Agency for United Van Lines, licensed with Authority to move anywhere in the”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“: San Antonio's Top-Rated Movers Free Quote Skip to content M-F: 8am to 5pm Moving”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…a climate controlled environment and 24/7 monitoring,you never have to worry whet”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“5-0824 GET A QUOTE Trusted Texas Movers Since 1913 Your Texas Full-Service Mover specializ”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- superpages.comdirectory