A-1 Freeman Moving Group
Mover in Oklahoma City, Oklahoma
Google rating
4.7
Ratings counted
281
Are 1 or 2 star
6.8%Above typical
The rating breakdown
19 of the 281 ratings in Google’s published star breakdown for A-1 Freeman Moving Group are one or two star.
Against other movers in Oklahoma City
3.3 percentage points higher than the middle of the 21 movers in Oklahoma City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 255 | 90.7% | |
| 4 star | 5 | 1.8% | |
| 3 star | 2 | 0.7% | |
| 2 star | 3 | 1.1% | |
| 1 star | 16 | 5.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A-1 Freeman Moving Group at 6.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A-1 Freeman Moving Group, counted by matching the words they used.
- Damage to belongings8 · 44%
- Crew conduct5 · 28%
- Items missing or never delivered4 · 22%
- Late, delayed or a no-show3 · 17%
- Price rose after the quote1 · 6%
- Stopped responding1 · 6%
Counted across the 18 one and two star reviews we have read for A-1 Freeman Moving Group. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They STOLE a $1,500 item! There is absolutely no doubt that they stole it during the packing process. Bruce even went as far as as trying to claim that we were lying. It had a lot of sentimental value as well. They only paid $36 on it. There were other small items that "disappeared" also which were glass and I assumed were broken. They scratched our new wood floors in numerous places and some of our furniture. The only thing we filed a claim on was this $1,500 item due to its sentimental value and value.
We will not take to a public forum to defend ourselves and poke holes in every statement and accusation you have made in your review of our services. We are sorry that you feel the way you do and are available for further offline discussion. Thank you
I won't use them again, nor would I recommend them. Nothing against the movers themselves (the actual people doing the work) but rather the blatant overcharging they do. I received a quote for $680.00 to move a 1000 Sq foot apartment. All said and done it took them almost 7 hours to move my apartment, which was already boxed up and ready to go, to a new place 8 miles away. Then I got the bill, over $1000.00.
Our experience with A-1 Freeman wasn't good.Our driver could not pick up our load and move it on the scheduled date of move. A driver did come and pack our household but then our belongings sat in OKC for nearly two weeks. The company had great difficulty in finding a substitute driver to deliver our goods to Nashville. The contract date of delivery meant nothing. Delivery was a week past the contract date.
The crew was responsible for delivering the household goods of a soldier. The crew arrived late and complained early! They didn't get here till 10 left at 12 and didn't come back till two and was leaving at 1700 with no boxes unpacked! Post housing office was called with a concern around 1300 as they were not back. The soldier did not want to argue with these guys about there job as they were extremely lazy and very very rude two left and were gone for 5 hours.
Unfortunately, I would give 0 stars if the option was available. It has become apparent to me that A1 Freeman treats certain employees differently than others which is disappointing to see. If you are considering using this company, I highly suggest to take your business elsewhere, I am a person who looks for the moral values and integrity in a company because we have all been employees to someone else and I do not appreciate the obvious favoritism between clearly hard working people (some very obviously working…
This review does not reflect a customer experience. We take feedback seriously and have reported to Google for review.
I moved from OKC to MD in 2013 when I used their service. There was np problem with getting an estimate. Two men came to pack, one older and, supposedly experienced and, a young man, new at the job. I found the young man far better at the job he was doing with great attitude as well as work ethic. The older worker complained constantly about his compensation, took too many smoke breaks and, did a poor job. The goods sat in their warehouse for a long time, gathering dust, before they were shipped.
This company has no ethics. They did not vet the movers properly. My moving cost me at least $58,000. Theft occurred...from what my attorney has communicated to me, they do not vet their workers properly. Be safe and if I could do this over again I would have had family or friends observing them during the whole move. Addendum: Response to owner’s comment: The items that were stolen from my home were not to be moved. That’s why they were not listed in the inventory list of items moved.
Hi Sheila....We are familiar with your move and the accusations that have been made. We have cooperated with the investigation and will continue to do so. At this point, no wrongdoing has been confirmed.
The gentleman that came to our home was fantastic, he took a lot of time to bid the job and thank god offered the optional insurance. The packing from our original home was good and completed the day promised. From here however things started to go down hill quick. the delivery driver was almost a week outside of the targeted window. Once arriving he told us that the truck he had transported our furniture in had broken down.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous106 · 58%
- Worked hard and fast83 · 45%
- Turned up when they said24 · 13%
- Careful with belongings21 · 11%
- Kept in touch8 · 4%
- Price matched the quote1 · <1%
Counted across the 183 four and five star reviews we have read for A-1 Freeman Moving Group. A review can mention more than one thing.
In their own words
I had an excellent experience with A-1 Freeman Moving Group. They arrived on time and handled my furniture with great care. The mover and his son worked efficiently, packing everything securely and ensuring that each item was well-protected before loading it onto their truck. Their attention to detail and professionalism were impressive, especially in how carefully they crated my furniture for shipping. I highly recommend their services to anyone looking for reliable, skilled movers who take pride in their work.
Hi Sheila....Thank you so much for taking the time to let us know how everything went. We are glad to help! Best wishes in your new location!!
The account manager, Ryan Cruse, who came out to my house to give me the initial estimate was very helpful, professional, and prompt. Nancy Garrett at the office was very responsive and helpful arranging the delivery. The driver, Nicole, was also very pleasant and professional. The crews who packed and unpacked were very polite and took great care with my items. My actual cost even came in almost $900 under the estimate. I would highly recommend A-1 Freeman Moving!
Hi Sherry....Thank you so much for taking the time to let us know how everything went. We are happy to help and wish you the best of luck in your new location!
Update!!! I have moved two more times (one cross country & the other only 86 miles) since the move with A-1 Freeman back in 2014 & stupidly used other companies. I will NEVER make that mistake again! The other two moves were hideous & nowhere near the level of service provided by A-1 Freeman! Use them!! I have never moved this far before but can't imagine it gets any easier than this! My agent, Bruce, was timely & efficient in his evaluation of our household goods. My packers were amazing!
My moving experience with A-1 Freeman Moving Group was fabulous. My move from OKC to Tyler had been planned using family and friends. Those plans fell through one week before I needed to move. I called A-1. Bruce N. came out and gave me an estimate for the move (approx. 8000 lbs). The professionalism shown by each member of the A-1 Freeman Moving Group from that day until my items were delivered in Tyler TX was exemplary. The moving crew was FAST, but efficient loading my items.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff53
- kind staff17
- furniture setup15
- military move7
- fast crew4
- packing team4
- long term storage2
- debris pickup2
- flexible timing2
- claim filing process2
What the company says about itself
Taken from A-1 Freeman Moving Group’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…or Your Move Read More See All Articles Since 1974, A-1 Freeman Moving Group has become a”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Moving Local Moving What to Expect Free Quote Local Moving Resources Long Distance Mo”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- facebook.comsocial