A-1 Freeman Moving
Its address is in Nolanville, Texas. It appears here because Google returns it for Killeen.
Google rating
4.3
Ratings counted
52
Are 1 or 2 star
13.5%Above typical
The rating breakdown
7 of the 52 ratings in Google’s published star breakdown for A-1 Freeman Moving are one or two star.
Against other listings in Killeen
8.8 percentage points higher than the middle of the 18 listings in Killeen we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 36 | 69.2% | |
| 4 star | 7 | 13.5% | |
| 3 star | 2 | 3.8% | |
| 2 star | 2 | 3.8% | |
| 1 star | 5 | 9.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A-1 Freeman Moving at 13.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A-1 Freeman Moving, counted by matching the words they used.
- Damage to belongings2 · 29%
- Items missing or never delivered2 · 29%
- Stopped responding1 · 14%
Counted across the 7 one and two star reviews we have read for A-1 Freeman Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
So many issues with this company it’s a shame the military uses them. They lost pieces to put our bedframe together that was not even a month old, and tried to have an attitude with us when we stated we had no idea how they went missing… we weren’t allowed to pack anything? They packed things in the most random spots, took a car kit with jumper cables from our garage and stuffed my nice kitchen utensils in it.
Hi Adrianna....We are very sorry that your move didn't go as smoothly as expected. Being an international move, packing is done for density, so typically, items are put into drawers and sometimes boxes do get mixed. However, we do … More
We had so many issues with this move (over 30 boxes were either shipped in error—should have been in long term storage- or not shipped as requested—beds, clothes, TV, etc). Moreover, they shipped firearms to a country where those items are prohibited—placing me and my career in jeopardy. After nearly a month of ghosting, I received a reply and thought we had a solution, but have again been ghosted for over a month. Military members in Texas should consider putting this moving company on the “Do Not Hire” list.
It's been almost a month since Shapkoff movers damaged my home when they delivered my household goods and it has yet to be fixed. I've called repeatedly and feel like I shouldn't have to continuously follow up to have my home fixed because …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast7 · 47%
- Professional and courteous5 · 33%
- Careful with belongings2 · 13%
- Turned up when they said1 · 7%
Counted across the 15 four and five star reviews we have read for A-1 Freeman Moving. A review can mention more than one thing.
In their own words
AMAZING! Did a PCS household goods move and this is the moving company we were assigned and let me say everyone was amazing!!! They did such a good job packing and they were very careful with everything and very efficient. Michelle, Mark, Gregory, & Aiden were amazing people and I feel very confident my items are in great hands!
Thank you so much for the amazing 5-star review! We’re honored to have been part of your PCS move and thrilled to hear that Michelle, Mark, Gregory, and Aiden provided such a great experience.
Excellent! Professional, punctual, and on point. I want A-1 Freeman Co to pack my HHG for my PCS move. REAL CUSTOMER CARE AND SERVICE.
Hi Berta....We appreciate the kind words, and thank you for your service!!
My move to storage went great. The best move I have had in the past four years. Michelle, Derek, and Mark were amazing. They packed everything with care which I appreciate so much. They were efficient and very nice. I highly recommend this company for moving and packing services!
Thank you so much for your wonderful 5-star review! We're honored to hear that this was the best move you've had in the past four years. Michelle, Derek, and Mark will be thrilled to know their hard work, care, and professionalism made such … More
Had an amazing experience with the three ladies who did our military pack out on November 20, 2024. They were efficient, throughout the whole process. I wish they would have did my previous pack out as those people were ridiculous. Keep up the great work and again thank you.
Hi Stefan....Thanks so much for taking the time to let us know how everything went. We are honored to help and wish you the best in your new location!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient4
- moving-related packing4
- moving crew3
- weight3
- safety2
- pcs household goods move2
- public scale2
- easy access2
- boxes2
- clothes2
What the company says about itself
Taken from A-1 Freeman Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“ADER IN MOVING, STORAGE, AND LOGISTICS. Since 1974, A-1 Freeman has provided premium movin”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“International Moving What to Expect Free Quote Government & Military Movers Senior Mov”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory
- mapquest.comdirectory