A & L Moving
Its address is in Amherst, New York. It appears here because Google returns it for Buffalo.
Google rating
4.7
Ratings counted
55
Are 1 or 2 star
7.3%Above typical
The rating breakdown
4 of the 55 ratings in Google’s published star breakdown for A & L Moving are one or two star.
Against other listings in Buffalo
3.8 percentage points higher than the middle of the 19 listings in Buffalo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 51 | 92.7% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 3.6% | |
| 1 star | 2 | 3.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A & L Moving at 7.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A & L Moving, counted by matching the words they used.
- Crew conduct1 · 25%
- Stopped responding1 · 25%
Counted across the 4 one and two star reviews we have read for A & L Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They were not very responsive when I attempted to call for pricing on a job...you can suggest a call back time and day and it was over 24 hours from my requested time and even then the text said...booked already sorry. It just seemed very unprofessional
I called to get a quote and some info on an in- town move and the guy basically brushed me off and told me I should call another company. I think this is the worst customer service I’ve ever received. I Have not done business with this company so I cannot tell you how they actually do moving.
Overpriced for two hours of moving 6 pieces of furniture. They charged over $800 for both by hour and by piece. If you pay by credit they wanted 4 percent more.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 53%
- Worked hard and fast6 · 35%
- Turned up when they said5 · 29%
- Careful with belongings3 · 18%
- Price matched the quote1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for A & L Moving. A review can mention more than one thing.
In their own words
Al's crew was great - very kind, professional, caring men. Nothing was damaged, they were on time, and genuinely cared about the work they were doing. Highly recommend.
Great and timely moving, fair price, great communication! Would definitely recommend this local company
We just had A&L moving move from our old house to our new house. I cannot recommend them more highly. They were extremely fast, efficient, and careful with all of our stuff. The move took less time than I expected. The crew was very friendly and willing to move our stuff to anywhere it was needed. They also took down two beds and quickly re-assembled them at our new house. If you're looking for a moving company, A&L is the one to go with. Highly recommend!
Best moving service I've ever used. Scheduling was easy, and final cost was just as the owner estimated. Took me months to unpack, but I can finally say every item arrived in perfect condition. The crew moved like a well oiled machine, you can tell they work together often. Everyone was very polite, respectful of me and the property. Took down my heavy / clunky custom bedframe and put it back together in minutes. I guarantee this will be the only moving service I will use or recommend in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency16
- friendly staff12
- careful handling9
- crew9
- reasonable pricing6
- scheduling5
- speed4
- on time3
- value for money2
- efficient team2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- merchantcircle.comdirectory
- yellowpages.comdirectory
- superpages.comdirectory
- chamberofcommerce.comdirectory
- mapquest.comdirectory