A Better Way Moving and Storage
Mover in Bloomington, Indiana
Google rating
4.9
Ratings counted
490
Are 1 or 2 star
3.3%Around typical
The rating breakdown
16 of the 490 ratings in Google’s published star breakdown for A Better Way Moving and Storage are one or two star.
Against other listings in Bloomington
1.3 percentage points lower than the middle of the 14 listings in Bloomington we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 469 | 95.7% | |
| 4 star | 5 | 1.0% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 0.4% | |
| 1 star | 14 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A Better Way Moving and Storage at 3.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A Better Way Moving and Storage, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered2 · 25%
Counted across the 8 one and two star reviews we have read for A Better Way Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Well, I have had a 9 month nightmare with this company. They were hired to move all of our belongings from Indiana to Florida. They were unable to deliver our items when we were told they would - very poor communication. When the items ( well most of them anyway) did show up it seemed as if they had gotten wet as our wood furniture was spotted - one piece was so wet it was destroyed. There were boxes missing - 7 of them to be exact. I contacted the company - what happened?
Not a great experience. Couldn't get a solid time for move and surprised they even showed up that day. Terrible nickel and diming. "Start time" was 40 minutes before they arrived and they're literally no more than 15 minutes away. Got them to knock off 10 minutes (shouldve been at least 20) for a slushie break that apparently I was paying $100 an hour for if I didn't bring it up.
STAY AWAY from this company. Did not honor the delivery date and we called twice to verify the date. We have so many items missing it is ridiculous, antique hutch with broken glass in door, and they prepared it for the move. Boxes smashed so you can imagine how the items in the box faired. They don’t know what they are doing obviously. When the delivery truck did arrive, they found another persons items on the truck, which makes us wonder who has our belongings?
We have taken pride in providing an excellent customer experience to all of our clients since 2002. This is the first that we have heard about your missing items. We have sent out claim forms for you in the event that you are missing items. … More
Great price BUT lots of damaged and broken items along with boxes unpacked , repackaged and items taken from repackaged boxes, we know this because we used clear packing tape and the repackaged Boxes were brown tape. As well as during the 2 months our furnishings were in storage some one broke into my wife's jewelry box and removed many items. Delivery was not so great with a mover with a real bad attitude.
We always strive to have damage free moves for all of our clients and apologize that one of your boxes was damaged in the move. After having the incident investigated by local police and the insurance company they determined that our … More
Worst moving experience ever. There's a reason why the prices are so low. Save your money and choose someone else. EDIT: Just now seeing the company's response. How dare you say I was not an actual customer. Let me be real clear so there's …
We always appreciate our clients taking the time to share feedback with us good or bad, your feedback is essential to our ability to continue to improve as a business and provide our clients with the best possible service.
Scheduled a move more than a month ahead for 9-10am. Called them at 10:15 when they still hadnt shown up. Said they were an hour late. Ok, so around 11. 12 oclock, still no word. I call again. Guy says he has to call the crew to see whats …
I had this company move the selected contents of a house across town. They quit early on Friday, saying they were done. I went back to check, and the movers offered to come back Saturday. This was quite early in the afternoon. Then they …
Jean, We are very sorry to hear about your negative experience with us. We strive to provide each of our customers with the best experience possible, as well as treat their belongings with the utmost respect and care.
DO NOT EVER use this company!!! I hired them to move a few heavy pieces of furniture right across the parking lot and they send out an old man who had no business even trying to move anything heavy and needless to say I ended up with my …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 50%
- Worked hard and fast8 · 44%
- Turned up when they said4 · 22%
- Kept in touch2 · 11%
- Price matched the quote1 · 6%
Counted across the 18 four and five star reviews we have read for A Better Way Moving and Storage. A review can mention more than one thing.
In their own words
The whole process from start to finish was flawless. Their movers are respectful and hard working. Best price in town. And from a customer service stand point very responsive. Highly recommend.
Thank you for your kind words Ellyn! We’re glad you had a great experience from start to finish and truly appreciate your recommendation!
These guys are amazing! They were extremely efficient, prompt and all around nice people to work with! Our final cost came in under the estimate, which we loved.
Thank you Jennifer! We’re glad the team made your move smooth and efficient. We truly appreciate your kind words and support!
Communication with the team was fantastic. This is my 13th year of using a variety of student housing options for our children, and we have done many moves. Communication is not always good, and we have had movers show up late, without enough help, and not at all. A Better Way Moving and Storage was responsive from the beginning and followed up as the date approached. The movers did arrive late, because their morning move took longer than expected, but I received a call well before so that we could adjust.
Thank you for the thoughtful review Lora! We’re glad our team kept you informed and worked hard to keep your move on track. We truly appreciate your trust and look forward to helping you again!
A Better Way is the BEST WAY! We have moved many times and it’s always been super stressful and we were dreading this move. A Better Way made it super stress free and easy on us! The team cared about our belongings in both our old and new space. They were prompt and attentive to our needs the entire time. We are so grateful and this A Better Way is the way we will go with any move in the future!
Thank you for your wonderful review Jes! We’re honored we could make your move stress-free and take great care of your belongings. We truly appreciate your trust and look forward to helping with your future moves!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff41
- professional movers16
- piano moving16
- furniture moving10
- local move8
- prompt arrival7
- quick loading7
- interstate move4
- cross country move2
- refrigerator moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- facebook.comsocial