A Friendly & Affordable Mover

If I could rate no stars I would! I would NEVER recommend this moving company to anyone! My husband and I chose this company because their quote seemed reasonable, however we soon realized the reason it was so reasonable is because they severely underestimated the time it would take for them to move us. They allotted 2.5 days to pack and move everything. It took 5 days.

The professionalism of the office staff and scheduling was great. The movers and the management of the movers - not so great. The movers showed up on time. I gave them time to get going. However, within the first 45 minutes it was evident they were going to move purposefully slow and take smoke breaks. At 150 per hour, I was not ok with this. I told both of them they need to do their jobs, as I'm paying 150 per hour. One smirked at me. Oh, the joys of dealing with men as a female.

On behalf of my son, who is currently recovering in the hospital. My wife did an honest and fair review of Danny (the owner) and his company. She included pictures. He apparently contacted Google and had it removed. You see, it was an honest assessment of his company and their work. I had to have my 14 year old son stay at my house because I had to have emergency surgery the night before the move. Unfortunately, they took complete advantage of my son by claiming the truck was full when it wasn't.

My issue with Friendly and Affordable is not with the movers themselves, but with the higher ups in the company. During my move in June the movers accidentally broke two boxes of my dishware. My movers were very apologetic and told me I had to take pictures and contact the office. When I called I spoke to a customer service representative and she told me I had to contact their claims office. She told me to email them detailing the damage, the cost of replacement, and photos. I did everything asked of me.

I hired this company to move our belongs on June 6th. Part of the contract included moving our grandfather clock. Six movers showed up on moving day and the team lead said they didn't bring anything to protect the clock. Even though it was in the contract. I gave all of the movers generous tips. When we got to our destination we found out the base of the clock was destroyed and glass on the side was destroyed. The owner denied my claim saying that my husband approved how it was being moved.

I am so disheartened that I had a bad experience because I was referred to this moving company. First of all, it took longer than it was supposed to however they did reimburse me for that but when I went to pay the bill, the driver did not deduct the deposit and I paid him cash and he is now saying that I didn’t give him the amount. I have witnesses and I even made the driver count it. Not only this happened I was even helping the movers move boxers because it was starting to get late in the evening.

They were very friendly but it was estimated for 3 hours and I had already moved a majority of the items myself. Took 4 hours for a couple pieces of furniture and boxes. Took almost 3 hours to get it out of my 2 bedroom condo which a lot of furniture was left in and then a couple of carts full of storage items. Called the office to complain as my last move a year ago was with 2 men and way more things and they moved me and set me up within 2 hours.

For all potential customers of this company, be prepared for misleading and unprofessional behavior. This company took our reservation and confirmed it - only to later rescind it with no viable alternative (I have a copy of the detailed confirmation email). The "Operations Manager" also gave us inaccurate information with respect to the company's payment policies. Select this mover at your own risk.