A+ Moving And Storage
Moving and storage service in Fayetteville, North Carolina
Google rating
3.9
Ratings counted
62
Are 1 or 2 star
24.2%Well above typical
The rating breakdown
15 of the 62 ratings in Google’s published star breakdown for A+ Moving And Storage are one or two star.
Against other listings in Fayetteville
19.4 percentage points higher than the middle of the 18 listings in Fayetteville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 40 | 64.5% | |
| 4 star | 4 | 6.5% | |
| 3 star | 3 | 4.8% | |
| 2 star | 0 | 0% | |
| 1 star | 15 | 24.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A+ Moving And Storage at 24.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A+ Moving And Storage, counted by matching the words they used.
- Damage to belongings7 · 58%
- Price rose after the quote1 · 8%
- Items missing or never delivered1 · 8%
- Crew conduct1 · 8%
Counted across the 12 one and two star reviews we have read for A+ Moving And Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Absolutely horrible customer service and major con men. They raped us. Hired them to move our two bedroom apartment which only had one bedroom worth of furniture and they charged us almost 2000. also they have many hidden fees that they do no tell you about until later. My husband deployed shortly after we hired them and they waited until he left to discuss all of the charges.
Absolutely terrible! They packed our stuff for an overseas government move. They were rude and unfriendly when packing, but that is the least of it. Our stuff arrived in Germany and 75% of our large furniture items were destroyed: an electric piano, 4 bookshelves, TV stand, and an entire master bedroom set. The reason for the destruction was because of the terrible job they did packing. Our bedroom set was a nice set, not a cheap fall apart easily set. It was real wood: heavy and durable.
Although the crew was less than competent and couldn't properly put together our furniture or move it without damaging just about all of it, my biggest beef is with the business owner. I am beyond disgusted with all the excuses. The only reason i am not taking them to court is that I am 9 months pregnant and do not have energy or mobility to get there! DO NOT EVEN BOTHER WITH GETTING INSURANCE.
Worst moving company ever. Almost every big piece of furniture we own was damaged. 65" TV cracked, $2000 couch torn, dining table and chairs, all pieces of our bed set damaged, ping pong table damaged, office desk barely stands on its own anymore (it is a thick desk too- not easily damaged), along with damages to most of the furniture pieces my husband made by hand. The two of us moved all of this stuff on our own a couple years early and managed to not damaged anything.
I would give a negative 1,000,000 stars if I could. First of all these charlatans rolled my washer down the steps, damaging it. Then they dropped my Harley while moving it costing over $4,000 in damages as estimated from the HD shop. They also lost items, I bet they stole them. To top it all off these crooks offered a check of $643 for all the damages. $643!!!! Are you serious??? I implore anyone to never ever ever use this company to move. They should be put out of business for their shady unethical practices.
Incredibly disappointed in the job they did while packing our things. They did not wrap or protect any of our furniture before putting it into the moving truck. Everything was simply piled up in there where they then took it to the warehouse to pack which by then our furniture had been damaged, and our mattresses had been torn. They added damage to items that were not previously damaged to include adding things in after the fact that were not on the original paperwork.
Would give no stars. Absolutely horrible to work with. Do not get sucked into this place. Estimate will double at pickup. Forms of payment they take changes to make paying difficult. They gave me a two day window and came on the third day. Third day they came late. Please avoid these movers. Don’t work with you at all.
I’m not even going to write a novel and waist your time like this company will do! The only explanation how this company still exists is their association with the Army and Soldiers don’t have much of a choice! This place is a joke!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous12 · 40%
- Worked hard and fast10 · 33%
- Turned up when they said5 · 17%
- Careful with belongings3 · 10%
Counted across the 30 four and five star reviews we have read for A+ Moving And Storage. A review can mention more than one thing.
In their own words
They helped me move locally to a new house. They arrived on time, were extremely professional and courteous, they were quick and thorough and very careful with my things. I already had everything in boxes except for a few things and they were very careful with those items as well. They dropped everything off in the exact rooms I had asked them to and -NOTHING- was damaged. They did an excellent job, did not try to stall at all even though I was paying them hourly.
A+ is a great, locally-owned company. I stored my household goods as well as my vehicle with them while I was deployed. They were extremely professional, friendly, and helpful. They worked with me over the phone and got me everything I needed the same day I asked for it. I had my car the first day that I returned from deployment and my household goods were delivered shortly thereafter. The only issue I had is that somehow my windshield got cracked over the duration of my vehicle's storage.
We were searching all over town for legit movers that would be able to move us from Raeford to Clinton. I had called several places and each company with out even talking to me said no, have a nice day and I even think one of them hung up on me. But that ended up working out in our favor because I'm so GLAD we found A+ Moving and Storage. From the very first call I made to the last item that was moved in to the house it was nothing but smooth sailing.
Everything went so well thanks to your amazing team! Please note that these men all had smiling faces from the minute they arrived to the moment they left. They had fun while they were working which eased my mind since they were moving our belongings from the road down a dirt path 1/10 mile long. They never once got frustrated, complained, or ran out of energy. They were proactive, incredibly efficient, professional, very respectful, and lightning fast!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- job5
- packing5
- household goods5
- vehicle3
- money3
- table3
- efficient3
- respect2
- estimate2
What the company says about itself
Taken from A+ Moving And Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“…in business since 2003, but we bring over 40 years of experience with us. Our family has b”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…and operated.We have been in business since 2003, but we bring over 40 years of experien”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“News and Testimonials Contact Us FREE ESTIMATE FREE ESTIMATE A+ Moving and Storage pro”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…the customers first. We are a local family-owned company, offering only the best in secu”Raw text captured from the page, including any surrounding navigation.