AAAA Self Storage
Mover in Portsmouth, Virginia
Google rating
4.8
Ratings counted
392
Are 1 or 2 star
2.8%Around typical
The rating breakdown
11 of the 392 ratings in Google’s published star breakdown for AAAA Self Storage are one or two star.
Against other listings in Portsmouth
2.5 percentage points lower than the middle of the 6 listings in Portsmouth we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 340 | 86.7% | |
| 4 star | 28 | 7.1% | |
| 3 star | 13 | 3.3% | |
| 2 star | 2 | 0.5% | |
| 1 star | 9 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is AAAA Self Storage at 2.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for AAAA Self Storage, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for AAAA Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I left my items there for nearly 3 years. When I finally took them out everything that had a plug on it was missing. The lock was not broken or changed. Thieves!
We regret to hear that we did not live up to your expectations. Please contact us at ([phone removed] so that we can make your experience a positive one. Thank you.
(4/26) Still locked & being charged to remove it . But that's ok, I'll get claims from corporate in writing next time.. Office staff tried to help resolve the issue. Thanks!! Yesterday I had the most horrible experience ever there. First, the office stated that is open till 6:00 but they were gone at 5:15. (They say winter hours even though it's not winter yet). Then it was pitch Black and I wasn't able to see except for the flashlight on my phone. Then, the lock that I want to cut off was still up there.
Hi Lisa, we regret to hear that you had this experience with us. Please contact our management team directly at [phone removed] so we can make your experience a positive one. Thank you!
I would give zero stars if I could. This storage facility is INFESTED with rats and covered in mold, and management is fully aware of it. When I accessed my unit, my belongings were damaged by rat droppings, chewed items, and mold growing all over my property. Items I trusted them to keep safe are now ruined. What makes this even worse is that this is NOT a surprise to them.
We apologize for the experience you had at our facility. Your feedback is deeply concerning, and we take this matter very seriously. We would appreciate the opportunity to discuss this further with you if you would please contact our Management team directly at [phone removed]. Thank you.
STAY FAR AWAY FROM THIS PLACE. SOMETHING ALWAYS GOING ON AT THEIR. YOUR STORAGE UNIT IS NOT SAFE AT ALL. TALKING ABOUT THE RATS VANDALISM. THEY DONT HAVE SECURITY CAMERAS TO RECORD WHEN THEM STORAGE UNITS BE GETTING BROKEN INTO. I REMEMBER …
We're sorry to hear about your experience. We take security seriously and would like to address your concerns directly. Please reach out to our Management Team at [phone removed] to discuss this further. Thank you.
Shae was professional, but the units are old, mild dewed, rodent droppings dirty and spiders webs where unbearable. It was a last minute situation for me so I had to stay..
We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our management team at [phone removed] so we can make your experience a positive one. Thank you!
The staff sett here argued with us for 1 hour about us needing our belongings out the storage . They have rats an are not clean.. please do not rent here
We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our management team at [phone removed] so we can make your experience a positive one. Thank you!
They knowingly expose there clients to illness. One employee tested positive for covid 19 and was told to either work or turn in your resignation.
Hi there, I would like to get some more details about your experience with us. Please contact us at ([phone removed] so that we can make your experience a positive one. Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 15%
- Kept in touch2 · 15%
- Professional and courteous1 · 8%
Counted across the 13 four and five star reviews we have read for AAAA Self Storage. A review can mention more than one thing.
In their own words
Recommend this storage unit They are large and true to there word Very affordable and respect military people. They have 24/7 security to ensure your items are covered. Motion detection for your items as well Would recommend storing your items here it will be safe. Communication was perfect as well they were very kind and understanding.
Thank you for your fantastic review of AAAA Self Storage! We're delighted to hear that you found our storage units spacious, affordable, and secure. Providing reliable self storage, excellent communication, and friendly customer service is … More
Shae has been so understanding with me over the years. This is the best place I have kept my things for years and always know that it is a safe place.
Thank you for your kind words about Shae at AAAA Self Storage! We strive to provide a safe and understanding environment for all our customers. We appreciate your loyalty and look forward to continuing to serve you in the future.
I rarely leave reviews, but I felt compelled to share how grateful I am for the outstanding customer service I’ve received from Shay and Nicole. …
Thank you for sharing your rental experience with AAAA Self Storage! We're delighted to hear that Shae and Nicole have provided you with exceptional customer service. We understand the importance of trust and peace of mind when managing a storage unit remotely, and we're grateful for your trust in…
Very convenient, very easy to get and close out the storage rental, and great communication through email and text messages!!
Thank you for choosing AAAA Self Storage and for your 5-star review! We're thrilled to hear you had a great experience with our team and received clear communication during your stay. Providing clean, secure, and affordable self storage solutions is our top priority.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pleasant staff22
- welcoming atmosphere5
- politeness4
- rats4
- easy rental process3
- clean storage unit3
- efficient help3
- renting a unit2
- friendly agent2
- property care2
What the company says about itself
Taken from AAAA Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…a local or long distance move with licensed and pre-screed professional movers at a”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Operator in Northeast Florida for more than 8 years. Scott is a graduate of Lanier Technica”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Our Smart Access Protection Package and 24/7 Personal Unit Monitoring with Every Ren”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…he Nicholson Companies, Inc. on and off since 1995. Christie Nicholson serves as Vice-Pres”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory