Academy Movers
Mover in Surrey, British Columbia
Google rating
4.8
Ratings counted
290
Are 1 or 2 star
4.5%Around typical
The rating breakdown
13 of the 290 ratings in Google’s published star breakdown for Academy Movers are one or two star.
Against other movers in Surrey
2.8 percentage points higher than the middle of the 21 movers in Surrey we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 269 | 92.8% | |
| 4 star | 8 | 2.8% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.3% | |
| 1 star | 12 | 4.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Academy Movers at 4.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Academy Movers, counted by matching the words they used.
- Damage to belongings6 · 46%
- Stopped responding3 · 23%
- Items missing or never delivered2 · 15%
- Late, delayed or a no-show2 · 15%
- Crew conduct1 · 8%
Counted across the 13 one and two star reviews we have read for Academy Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This has been a nightmare situation, are they quick …. Yes but they have no regards for your belongings I had hired them to move November 26 Once they placed the stuff in my new place the movers left and I really wish I would had done a proper walk through but I was busy cleaning blood off my mattress, has one of the movers cut their finger and got blood all over my mattress.
I’ve never had such a stressful and unprofessional experience with a moving company. They were 9.5 hours late on moving day, with no proactive communication. I had to keep calling for updates, only to be met with vague excuses and no real answers. It completely threw off my plans and caused an immense amount of stress. When they finally arrived, they worked carelessly and damaged several pieces of furniture. I’ve followed up multiple times, but they’ve completely ghosted me.
The movers were very quick to load, but the truck they brought for the move was not big enough. They realized this early into the move, but did not bother to correct the problem, instead they just jammed everything into the truck. They ran out of blankets so a lot of things didn't get wrapped, consequently quit a few things were damaged, a lamp was broken and a large wall picture was broken. To take up less space, I took apart my coffee table and end tables and wrapped each set of pieces together.
Used academy movers this past week for a very simple move. Was pretty excited and thought I was getting a pretty good deal when I received email contamination from the company. The emails were extremely misleading when I was given a quote. I agreed to what was quoted only to realize that they were very sneaky in the wording of their email. Moving day came, 2 guys for a simple 1 bedroom basement that was already mostly empty before they came. They did show up on time, and the movers were friendly and efficient.
I used these guys 4 years ago and was amazed at how awesome they were. I recommended them to everyone. I used them again a few days ago and they were absolutely terrible! They moved me into my townhouse in 3 hours, and moved me out 4 years later in 8 freaking hours!! They ripped my bed, broke my desk, scratched my floors and the more I unpack the more I discover. Uncountable scratches, chips, nicks and broken items, clearly labeled boxes “fragile” unloaded upside down, antique china from my grandmother destroyed!
They were very fast and cheap but you get what you pay for: many pieces of furniture and walls were damaged, which they said they would replace or repair as necessary but when the time came, they showed up with a dripping mug of the wrong paint to slap over the dings and took a Sharpie to my damaged furniture to cover it up. When i reached out to express my dissatisfaction, they ghosted me. NEVER USE THIS MOVING COMPANY.
If you want fast friendly movers Academy Movers is great. Unfortunately they go too fast and are careless with walls and carpets. Never removed their shoes and damaged a few walls. Really soiled the carpet in one area and was told they would come back with a cleaner. Have not heard back from them. Won't hire again and cannot recommend. They are fast though so move was not too expensive.
I sent an email last Friday inquiring about a moving quote. They responded via email to provide a moving date. I sent a follow up request the following day and have not received anything back. I've tried calling their contact number (website) several times with no answer. I've read good reviews, however, I hesitate to use a business who doesn't respond in a timely manner.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous156 · 68%
- Worked hard and fast132 · 57%
- Turned up when they said79 · 34%
- Careful with belongings35 · 15%
- Price matched the quote18 · 8%
- Kept in touch16 · 7%
Counted across the 230 four and five star reviews we have read for Academy Movers. A review can mention more than one thing.
In their own words
This service was so outstanding that I felt inspired to leave a review, and I dont do that very often so that in itself speaks volumes. The movers arrived on time, were friendly and very nice to be around for the duration of the move. They were very respectful and good people, and i saw them take a lot of care to protect our furniture and the walls/floors of our home. They worked really efficiently and communicated so I always knew what was going on.
⭐⭐⭐⭐⭐ Excellent moving experience with Academy Movers! I had a great experience with Academy Movers during my move from Richmond to Salmon Arm BC. From start to finish, everything went smoothly and according to plan 👏 A special shout-out to Jayvan! , who was absolutely excellent and exceptional throughout the entire process. He was very helpful, responsive, and made sure everything was organized properly from the beginning until the end. I really appreciated his assistance and communication.
ABSOLUTELY AMAZING! My family was lucky enough to be able to work with James, Aiden, Dante, Megan and 2 other lovely ladies who I unfortunately did not get the names of. Everyone from Academy Movers was so incredibly friendly, professional, energetic, kind, courteous, hard working and so very efficient. Throughout the move they were so thorough making sure they took absolutely everything that we needed moved and then while unpacking, if there was ever a question about where something was supposed to go they always…
I had a great experience with Academy movers 2 years ago BUT obviously there’s been significant negative changes. Previously I bought into John Volken Academy creed that used rehabilitated substance abuse movers. I used this group on two previous moves and found movers were respectful, friendly, efficient, committed and took pride in their work! However my last move was far from that. Starting with the casual pre move appraisal where promises were made that were not followed through on.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff101
- affordable26
- efficient movers24
- polite staff23
- cost8
- on time6
- booking process6
- no extra fees6
- careful handling of furniture6
- accurate quote5
- rates3
What the company says about itself
Taken from Academy Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Lake City Moving Tips Contact Give Back Free Quote Select Page Get Free Quote Call Arizo”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.careviews
- mapquest.comdirectory
- facebook.comsocial