Ace World Wide Bloomington/Normal
Mover in Bloomington, Illinois
Google rating
4.3
Ratings counted
19
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 19 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 3 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 78.9% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 5.3% | |
| 2 star | 1 | 5.3% | |
| 1 star | 2 | 10.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ace World Wide Bloomington/Normal, counted by matching the words they used.
- Damage to belongings2 · 67%
- Items missing or never delivered1 · 33%
Counted across the 3 one and two star reviews we have read for Ace World Wide Bloomington/Normal. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Wet boxes, broken 77 inch TV, lost wall mount and power box for frame TV, missing peloton screen, etc… We paid a 3rd party company to come out and take the TV’s down and had this company package them. We used them to move stuff to storage as well and have no idea what’s in there or what condition it’s in. They state it’s all crated and stacked in a warehouse. Offering a whopping $.30 per lb which doesn’t go far for a $3k TV.
The moving crew was friendly and efficient on both ends. Unfortunately, they broke a television (which happens). The problem is that the company paid a whopping $15 dollars for the broken TV (a year old 55 inch Samsung smart TV). They also "lost" a marble top for an antique dresser. I suspect it was broken and just left on the truck. When I called to ask where this might be, I was told they would look into it an get back to me. They never did.
We had a very negative experience with Ace World Wide. Most significantly, our stuff arrived 16 days after the end of the quoted delivery window. It was nearly impossible to get any helpful information in the meantime, and nobody seemed to be working to recruit a driver and get our things moving; everyone was just waiting for something to happen, which was extremely frustrating. There is more, but delivery this late is enough to warrant a 1 star rating.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 33%
- Turned up when they said1 · 17%
Counted across the 6 four and five star reviews we have read for Ace World Wide Bloomington/Normal. A review can mention more than one thing.
In their own words
Did a very good job with my move. Very professional from the office to the move crew that came out. Very informational from the office and great with answering all my questions. Would definitely use again
We could not have been more pleased with the loading crew that Ace World Wide out of Bloomington sent - Eric Johnson was our driver/Foreman [a true servant leader] and Roland, Tre and Bill were loading. They were all amazing - such …
They were outstanding. They exceeded our expectations when they moved us from Bloomington, Illinois to Florida.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- on time2
What the company says about itself
Taken from Ace World Wide Bloomington/Normal’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Constant communication, trust and guaranteed excellent customer service makes us the”Raw text captured from the page, including any surrounding navigation.