Act of Class Moving & Storage
Moving and storage service in Fort Myers, Florida
Google rating
4.6
Ratings counted
176
Are 1 or 2 star
9.1%Above typical
The rating breakdown
16 of the 176 ratings in Google’s published star breakdown for Act of Class Moving & Storage are one or two star.
Against other movers in Fort Myers
5.5 percentage points higher than the middle of the 20 movers in Fort Myers we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 157 | 89.2% | |
| 4 star | 3 | 1.7% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 1.1% | |
| 1 star | 14 | 8.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Act of Class Moving & Storage at 9.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Act of Class Moving & Storage, counted by matching the words they used.
- Damage to belongings5 · 36%
- Items missing or never delivered4 · 29%
- Crew conduct4 · 29%
- Claim or refund went nowhere1 · 7%
- Stopped responding1 · 7%
Counted across the 14 one and two star reviews we have read for Act of Class Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Couldn't be more disappointed. I have been a customer of Act of Class for the past 10 years, doing multiple moves personally and with my various businesses. I have referred Phillip and team all over town. AOC picked up items November 2021 and moved them to storage while my home was being completed. Fast forward to August 12th 2022, items delivered to my location. During this process, a brand new 86 inch Tv is destroyed and various other items are stilling missing. Total damage has come to 3,500.
The movers were A+...the company double charged me and they have told me twice that a refund was coming. 8 days later, still no refund.
Hello sir, the charge was reversed as quickly as possible. We apologize for this temporary inconvenience and greatly appreciate your patience. Aside from this, we hope that we were able to meet your service expectations by delivering the 1st class service you deserve.
Update: The "settlement" was not a true settlement at all. The owner sent me way less than I asked for, claiming that he had cancer and couldn't handle a claim against him. He's full of garbage. I got sick of dealing with him. Hire at your own peril, or if you're moving property that you don't care gets damaged. I have lost my patience with this business. I was doing a cross-country move and the movers DROPPED MY NIGHTSTAND DOWN THE STAIRS AND A LEG BROKE OFF.
Settlement was reached and honored.
I have recently moved using this company. The guys that were the actual movers were fine. However, the owner Phil ( while in front of my husband and I as well as driving ) had to keep pulling over screaming at us because he was having several bad days. He was hired and the contract committed to 4 men & 2 trucks. On the day of the move they show up with 4 guys and 1 truck. My husband is much older so he paid them in full. They never came back.
Unfortunately, this customer was not ready on the day of the move and her contract did not include full-service packing. She asked for one extra day to pack, which we were able to accommodate. When we arrived on the next day, the customer was still not fully packed, and the house was a mess.
Worst experience ever!!!!! My brother & I hired this company as we had used them to move us 2 yrs ago & had a great experience. Not anymore. Scratches & gouges on furniture, broken leg on antique chair, seat on dining room chair split right down the middle, broken dishes--we are still finding things as we unpack!!! I sent him pictures as requested on August 29th. As of this date have never heard from him again--nor the infamous "Ralph" who was to call about repairing the furniture!!!!
Worst move that I've experienced. This was a commercial move and rather than totally taking desks, shelves , etc. apart; they would break them down half way. The amount of damage , missing equipment, and lack of attention from the owner has been unbelievable. I'd rather rent a U-Haul truck and hire some labor from the front of Home Depot than trust this company again. I'm confident that I'll end up taking them to court to get this move settled.
Sir, there seems to be a disconnect from the last phone call. Per recorded conversation we agreed to repairing any items that were damaged. Our Furniture repair technician has reached out to you to schedule day/time convenient for you to take care of repairs.
Worst experience I have ever had. Very stressful and it took 2 months to get back a piece of furniture that had to be fixed and then it wasn't right. Most of the movers were smoking pot on their breaks and they broke several things but no one ever came to fix the things they said they would fix. Terrible!!!!!!
Dear Mrs. Kunz: I think every person on the planet will agree that moving is indeed stressful. Especially when you're buying or selling, having to meet close dates...etc. However, your slanderous and libel comments above regarding pot use is false, unsupported and unnecessary.
It was horrible Phil the owner is one of the biggest liar ive ever been in front of he is un professional it wasnt a good environment to work in and his workers are just like him thats why they stayed around they dont care to take care of the shippers stuff
Disgruntled worker review. Pending removal.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous73 · 52%
- Worked hard and fast48 · 34%
- Turned up when they said36 · 26%
- Careful with belongings24 · 17%
- Kept in touch15 · 11%
- Price matched the quote13 · 9%
Counted across the 141 four and five star reviews we have read for Act of Class Moving & Storage. A review can mention more than one thing.
In their own words
Phil and his team at Act of Class Moving were absolutely outstanding. From start to finish, they were professional, punctual, and incredibly respectful of our time and belongings. Phil clearly takes pride in his work, and it shows in how well his employees operate—efficient, careful, and genuinely kind. They handled everything with care, communicated clearly throughout the move, and made what is usually a stressful experience feel smooth and easy.
Calyn, We thank you for your nice words, glad to help you with your moving needs. Hope you enjoy your new home. Phillip
Choosing Act of Class Moving was truly one of the best decisions we made during our move. From the start, Phillip made us feel completely taken care of. He is not only warm and friendly, but genuinely kind, patient, and reassuring during what can be such a stressful experience. He answered every question, followed up thoughtfully, and made the entire process feel organized and calm. What impressed us most was how the team handled moving day. We thought we were fully prepared… and we absolutely were not.
Kayla, We are glad to have been your 5 star mover, hope you enjoy your new home. Thank you for your very nice and kind review. Management
Act of Class Moving definitely lived up to their company name! I can’t tell you how professional Phillip and his team were helping us solve a crisis for a couch delivery. They went above and beyond making magic happen in less than 24 hours after reaching out to them. Johnny and Jerel showed up and absolutely crushed it carrying up our new couch eight flights of stairs. They took extra special care ensuring the couch was wrapped and protected before taking it up.
We all know moving comes when you least expect it. For me. I’m extremely focused on my career, and daughter. I knew there are horror stories out there about hiring a company. So we did it. They supplied a air conditioning unit and a great crew out ON time. Wouldn’t let me touch a thing. Let’s start with my favorite Treston. This guy is a company guy. Works hard, but most importantly takes the time to talk and get your mind off of the move. Organization was second to none. Treston.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff15
- estimate10
- efficient movers9
- flexible scheduling4
- local moves4
- furniture storage4
- short notice2
- heavy piece moving2
- furniture staging2
- flat rate2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- porch.comdirectory
- yellowpages.comdirectory
- thumbtack.comreviews
- yelp.comreviews