Affinity Moving

I moved on December 11 and this was easily one of the worst service experiences I’ve had. The original estimate for moving my 520 sqft studio alcove six minutes away was $540 and 2.5 hours. The move ultimately took 4.5 hours, and I was charged $909 total, including a deposit. I got charged $51.50 at the time of booking, $735.42 before the movers even got to my place, and an additional $122.57 after they left.

Deceptive pricing, poor communication, and an overall nightmare experience. I hired Affinity Moving for a full-service move — packing and moving within Minneapolis. I was quoted $618 for three movers and about two hours of service. Here’s what actually happened: Only two movers showed up, and I ended up doing almost all of the packing myself, effectively acting as the third mover. During the move and delivery, I also had to do nearly all of the loading and unloading with the movers.

TERRIBLE!!!! If you have any regard for your hard earned money and expensive perishables I HIGHLY urge you to look elsewhere for services! I booked with this company and had one of the WORST experiences! I was quoted by their staff that with all of my items and the distance of my move everything should be completed in 2 hours. The staff called and texted me multiple times a day for over 2 days to get me to book with them. I finally agreed once I was happy with the estimate.

If you get an estimate. Triple the cost and the time. These guys take so long to load and unload. Additionally they will hold your things hostage until you pay their incremental demanded money… All payments are through Venmo (very professional) and the people who work there couldn’t have been more unprofessional. Will NOT be using these guys again.

We did most of the packing & clearly used colors And numbers to identify which rooms they should go into (as well as the name of the room i.e. kitchen). We didn’t necessarily expect the small packing that was left for them to do to use the same system as us but they wrote “bedroom” on boxes not indicating even which such as child’s bedroom or mom’s bedroom. Things appear to be just piled up in the garage, almost as if thrown or dumped in because strollers were upside down in the heap.

I hired them to move a hot tub from one house to another (10 miles away). I called around and got 3 quotes (all around $500-550). I signed my quote, paid the deposit and send them photos of the hot tub. They showed up with the wrong truck and didn't have the right equipment to move it safely. They had to go rent a trailer and come back. The trailer couldn't be picked up until 2, so they had to wait a couple of hours for that.

BEWARE! ON 5/1, AFFINITY CHARGED MY CREDIT CARD ANOTHER $2,700 WITHOUT REASON. THE POLICE HAVE BEEN NOTIFIED. The response from Affinity to my initial comment is laughable. I was unable to leave the original comment & edit by adding the following cause it was too long. NOTE: THERE HAS BEEN NO RESOLUTION AS RESPONSE INDICATED. The emails I send bounce back to me. I have had no one answer my questions.

This is the worst moving company I have ever dealt with. Do Not book them unless you want to struggle getting them to do even the bare minimum. There were so many things wrong with their service. They show up to my house with three men that did not know what they were doing. We booked for them to move and assemble everything. They took 7 hours to move everything and didn’t not assemble items they were supposed to. I was told the moving was going to take 3 hours, they took 7 hours and got nothing done.