Local Motion

My elderly parents had the worst service from Local Motion. They had two moves. First move, the guys showed up 2 hours late and were not motivated to get things done. My parents were charged almost $1000 more for that move because they overbilled the time. Both Steve and Billie stated they would look into the time billed, but they never did. They disregarded my parents' concern like it never happened. Second Move - Had to use them because no one else available and contract already signed.

I started to write a review which quickly turned into a three page document about everything that went wrong with our move, and I still didn’t finish. I assume the average review reader won’t want to read through that, so let me try to summarize this as much as I possibly can. This was hands down, the very worst moving experience I have ever had. And I lived in a third world country for a few years, so that is really saying something. They showed up three hours late.

Crew was great. Way over estimate, but I expected the estimate to be way low anyway. After seeing the reviews about damage prior to my move, I specifically asked the gentleman who went over the paperwork about paying for additional insurance. He agreed, had me sign the paperwork for it, and they went about their business. They shattered our storm door on the way out, which I'm not upset about... stuff happens, and I know I'm covered.

Local Motion contracted out my move to another company, and they did a great job moving me. With that being said, I'm extremely disappointed with the service I received from Local Motion. They scheduled me for a start time of 7:00am because I had to be out by 10:00, without verifying with the outsourced moving company if that was a possibility. When the movers didn't show up, it took me an hour to get a hold of someone at LM. They told me the rescheduled arrival time would be between 8:30 and 9:00.

I'm a vulnerable adult, we had them come get our belongings from storage there was at least 3 people, and another fourth, they took way too long charged us way too much, and on top of that kept our things for over 2 weeks and we had paid them up front, and then they wanted more money after about 2 weeks, we finally got A huge bill and our stuff is some of it is missing. Some of it is broken.

Lousy experience. as I have seen on other reviews, I was quoted one amount and then charged almost double. what a scam. a little variance here and there is expected but not a doubling of costs and damaged items. I was never offered coverage for possible damaged items before the movers started, then I find lots of damaged items including my favorite recliner. it was soaked in oil on part of armrest and seat... I didn't have anything on the move with oil (their blankets must have been coated).

Stay away! I would not ever recommend this moving company. The two men came in at mid afternoon as scheduled and I was moving from a one bedroom apartment. I had everything packed and moved to the living room which gave them easy access back and forth. The movers kept commenting "You have so little stuff!" They didn't even have to move my couch/futon because I was selling that.

For starters, the team was supposed to arrive at 10am but were given the wrong address. They arrived around 10:40 after I had to guide them to our old condo because the address was written incorrectly. Once they arrived, I was informed verbally about the insurance plans we could purchase, and more or less assured that I would really only need the $10,000 in coverage. There was no mention of "weight losses" vs item value, so I assumed this would be plenty to cover anything expensive that was damaged or lost.