Affordable Family Storage
Self-storage facility at 3910 W Bethel Ave in Muncie, Indiana
Google rating
4.6
Ratings counted
158
Are 1 or 2 star
8.2%Above typical
Google carries another listing under this name in Muncie. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
13 of the 158 ratings in Google’s published star breakdown for Affordable Family Storage are one or two star.
Against other listings in Muncie
2.4 percentage points higher than the middle of the 16 listings in Muncie we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 135 | 85.4% | |
| 4 star | 6 | 3.8% | |
| 3 star | 4 | 2.5% | |
| 2 star | 1 | 0.6% | |
| 1 star | 12 | 7.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Affordable Family Storage at 8.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Affordable Family Storage, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for Affordable Family Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I just went today 5.23.25 and I can't express the anger I had when I saw the lock cut on my unit. Luckily nothing was stolen but then I find water damage on the floor and on my stuff. Worse I had stored a crib mattress to use when baby was 3+ months and it had mold and water damage and other baby things!! Horrible place, I don't know when this happen and I didn't receive a call or had my stuff moved to dry out. NOTHING from them. Do not go here! Take your stuff out if your stored there. How did this go unnoticed.
Don’t really have a lot to say about my experience with this company, I started to rent a unit and AFTER being charged was required to provide extensive information that isn’t required by other storage facilities. I don’t know what people …
Hi Amie. We're sorry to hear about your experience. Specifically with the insurance policy. We hope we can make it out with you. Let us know if you need anything and we'll be more than happy to help.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 100%
Counted across the 1 four and five star review we have read for Affordable Family Storage. A review can mention more than one thing.
In their own words
Ken was extremely helpful, knowledgeable and efficient concerning my reservation for a storage unit. I am very hard of hearing, and I sincerely appreciated his patience with me. I can highly recommend him in all respects.
Thank you so much for your kind words! 😊 We’re glad to hear that Ken was able to assist you with your reservation in such a helpful and patient manner. Feel free to reach us if you need anything else. …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection10
- affordability3
- clean storage unit3
- keeping the lock3
- climate controlled3
- easy sign up2
- easy resolution2
- surveillance cameras2
- phone assistance2
- account setup2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- yellowpages.comdirectory