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Agility Van Lines, Inc.

Mover in Fort Lauderdale, Florida

Google rating

4.6

Ratings counted

1,284

Are 1 or 2 star

8.1%Above typical

The rating breakdown

104 of the 1,284 ratings in Google’s published star breakdown for Agility Van Lines, Inc. are one or two star.

Against other movers in Fort Lauderdale

This company8.1%
Typical mover in Fort Lauderdale5.6%

2.5 percentage points higher than the middle of the 19 movers in Fort Lauderdale we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
1,09585.3%
4 star
715.5%
3 star
141.1%
2 star
100.8%
1 star
947.3%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Agility Van Lines, Inc. at 8.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Agility Van Lines, Inc., counted by matching the words they used.

  • Damage to belongings16 · 52%
  • Price rose after the quote6 · 19%
  • Late, delayed or a no-show6 · 19%
  • Items missing or never delivered5 · 16%
  • Crew conduct4 · 13%

Counted across the 31 one and two star reviews we have read for Agility Van Lines, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewKarlee N.Edited 8 years ago
I moved with someone that used you. I don't care that I'm not on your customers list you did me and my family WRONG. They don't give a damn about people or their possessions. First of all they were already breaking things before they even put it in the truck a fine crystal etched wine glass was broken on the scene. We shrugged it off as usually one item gets broken during moving it just happens.
Reply from the business

This review and Malana Smith above were posted at the same time. We do not have any customers in our system by this name. If we have moved this person and we are in error please contact our office immediately. In the meantime, we have reported this review to google as per their procedures.

2-star Google reviewSrinivas M.5 years ago
Very unprofessional estimates and quotes. Off by twice the initial quote ...and this is after spending 2 hours on video call showing each household items. Arrived a day late for pick up and spent 10 hours loading . 20% of the stuff left behind . It's a foul play to get you into it and all the professionalism ends the moment you pay your advance. Think twice before hiring.
Reply from the business

I have reviewed Mr. Meka's file at length and spoken to all staff involved. Mr. Meka reserved his move for a two day pickup window of 11/21/20-11/22/20. Our staff arrived for pickup on 11/22/20. Mr. Meka's move was initially reserved for 1465 cubic feet or 122 items.

1-star Google reviewAbigail V.Edited 6 years ago
With all the great reviews we were hoping for a similar outcome. This unfortunately was not the case for us. The pickup crew was very late (~8:00 pm) and wanted to work through the night. They packed up a number of items that were set aside not to be packed and did not pack items we needed for our new home which forced us to leave them behind and buy new in Florida. The unpacking crew was a better team but the damage to our stuff was already done.
2-star Google reviewRobyn B.6 years ago
I wasn't going to post a review but I received a call asking for a review so here you go. First we were quoted over phone, because no one will come and see your stuff before hand, the use of one 26' truck. We knew we'd need more so Angelo said he'd send 2 trucks just to be sure. Long story short. They showed up with only 1 truck, actually needed 2.75 trucks, ended up costing me $16000 to move from PA to VA: they didn't even have 2 trucks available, they needed to find somewhere to store our stuff and come back to…
1-star Google reviewJhenelle H.4 years ago
I must say I have not felt the need to write a review that is negative on a company in a very long time but folks please be cautious with this company. Their Sales person will tell u anything to secure your business with them and once they get your stuff they leave you stranded. Here is my experience: - initial conversation with them regarding my move from CT to FL. I was told it takes up to 10 days for delivery for distances over 1000 miles. My things will never be removed from the Truck.
Reply from the business

We are very sorry that we have have upset Jhen. We understand that moving is stressful and delays can add to that stress, especially with small children. We are working diligently to make sure the receives her items at the soonest possible date.

1-star Google reviewRelms5 years ago
AVOID AT ALL COSTS! I recently used Agility for an out of state move to Florida and it was the worst decision that I could have made. The only good part of this move were the actual movers, who took great care with the packing and unpacking of my furniture. Shane, the owner of the company, was a despicable person to work with. The price on our move kept increasing, despite us moving less items than we were quoted.
Reply from the business

I have no record of this move in our system and I do not believe we have moved this person. While I thank you for mentioning that our that our staff did a great job, the remaining portion of the review does not reflect any conversation I have ever had with any customer.

2-star Google reviewAnkit P.10 years ago
First of all, I got charged for extra space which was justified. I added on a few large items right before the move. That's not their fault. However, after the movers left, my very nice watch was missing. It was kept on a book shelf in my bedroom. I went through all my moved items and my old apartment and couldn't find it. I won't even bother calling the company because they will obviously deny it and I can't provide proof.
2-star Google reviewElisabeth P.10 years ago
Moved from Ohio to Florida in March. Numerous things broken,...large items like a wood desk with a large crack in the side, a large dent in our washing machine, large crack in our TV (which were properly wrapped/protected). Any numerous small items-dishes, glasses, microwave. My husband asked the delivery movers about the dent in the washing machine and he said while loading it into the semi for delivery another man helping him put his knee into it and it dented.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous224 · 54%
  • Worked hard and fast128 · 31%
  • Careful with belongings60 · 15%
  • Kept in touch60 · 15%
  • Turned up when they said44 · 11%
  • Price matched the quote3 · <1%

Counted across the 413 four and five star reviews we have read for Agility Van Lines, Inc.. A review can mention more than one thing.

In their own words

5-star Google reviewTrish7 months ago
⭐️⭐️⭐️⭐️⭐️ Outstanding Experience with Agility Van Lines! I cannot say enough great things about Agility Van Lines. From start to finish, the entire experience was smooth, professional, and stress-free, exactly what you hope for when moving. Steven, Reese, and Kendel were absolutely phenomenal. They showed up on time, communicated clearly, and handled everything with extreme care and efficiency.
Reply from the business

Thank you so much for taking the time to share such a wonderful review. We truly appreciate your kind words and are thrilled to hear that your experience was smooth, professional, and stress-free. Steven, Reese, and Kendell will be especially grateful to hear your praise.

5-star Google reviewJayne V.2 years ago
Alfred R and Trevor C were POLITE, careful, so hard working couldn’t get them to stop and eat! Have never had a better moving experience. Great price but worth it - and more. What nice guys. They wrapped everything- I mean everything. Nothing damaged. Agility has a rocking team with these guys!!!
Reply from the business

Thank you so much for your fantastic review! We're thrilled to hear that Alfred and Trevor made your moving experience so memorable. It's great to know they were not only polite and hard-working but also meticulous in wrapping and handling your belongings.

4-star Google reviewCraig O.Edited 6 years ago
My move took place over the course of several months. The initial pack up and pick up was done well. Alex, Damian and Jeremiah were courteous and professional, and took the time to ask questions as to how I wanted my things packaged. However, due to some miscommunication on both our parts, I ended up with too many items at my first destination. After some initial difficulty of scheduling a second pick-up and storage of the excess items, I settled in to my new 'digs'.
Reply from the business

Thank you Craig for your feedback. We appreciate the opportunity to have serviced your move. I will meet with each crew to go over this review. We all wish you well in your new home. Thanks again for your recommendation.

5-star Google reviewDAVID2 years ago
If you are looking for movers for a local or across county move, look no further than Agility Van lines. I researched several movers big and small and Agility Van Lines had the best price by far. It just wasn't the price, these guys are true professionals. The communication was incredible. The owner Shane makes himself available to answer any questions or concerns you may have as does the office manager Denise. They pick up the phone every time and respond to emails and texts within minutes.
Reply from the business

Thank you so much for your wonderful review! We're thrilled to hear that your move went seamlessly and that you found our team and communication to be top-notch. It's fantastic to know that Shane, Denise, Teddy, Luke, Alfred, and the rest of our crew were able to exceed your expectations and handle…

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • courteous staff119
  • answering questions61
  • professional movers43
  • smooth move30
  • long distance move26
  • polite crew15
  • careful packing15
  • out of state move9
  • flexible scheduling6
  • accurate estimate5

What the company says about itself

Taken from Agility Van Lines, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

Operating numbers published on their site

  • MC 895410

Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)

  • Says it is licensedsays on their website
    Show the text this came from

    “Our Guarantee Trust The Experts, Licensed And Insured DOT# 2564711 MC# 895410 Flo”Raw text captured from the page, including any surrounding navigation.

  • Describes itself as family ownedsays on their website
    Show the text this came from

    “Family Back Into Family Moving We are a family owned and operated moving company. Our DOT nu”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
    Show the text this came from

    “…is 895410. We have been in Business since 2015 and we are “A” rated and accredited wit”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Date()); gtag('config', 'GTM-WN4X72K'); FREE QUOTE 800-756-4340 ABOUT US The Agility Diffe”Raw text captured from the page, including any surrounding navigation.

  • Publishes a licence or operating numbersays on their website
    Show the text this came from

    “2564711 MC# 895410 Florida: Fla. Mover Reg. No. IM-2431 Stay Connected! Like Us On Facebook Fol”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “…arantee Trust The Experts, Licensed And Insured DOT# 2564711 MC# 895410 Florida: Fla. M”Raw text captured from the page, including any surrounding navigation.

  • Mentions the Better Business Bureausays on their website
    Show the text this came from

    “…are “A” rated and accredited with the Better Business Bureau. Our delivery windows range from 1-10 d”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • bizapedia.comdirectory
  • bbb.orgreviews

Before you hire Agility Van Lines, Inc.

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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