Airus Movers

(tldr towards the bottom) Edited review: I didn't feel initially comfortable posting all this, but with the additionally info I have I thought this was important. Firstly, the movers themselves were very helpful overall. This is nothing against the individuals who did the work. However, the company policies they had to follow made us uncomfortable and the resulting issues we had are ridiculous. First and foremost, we hired this company through a third party, hire a helper.

I had Airus movers for service 8/14/25 Front office- Pro: respond quickly to changes, offer competitive rate Cons: I called them to reschedule my moving day one day later but they made a mistake to schedule it 2 days later. They did find me movers on the same day and offered me discount. In general, they handled it well Movers (2) Pros: polite, come in on time (newly scheduled), able to take apart and wrap the furniture and did a good job pile up stuff tightly in the trailer Cons: 1.

My wife and I moved 20 minutes down the road. The gentleman that moved us were kind, hardworking and they felt safe to have my family around. My 1 star comes from the horrendous customer service and claims team. I had an item lost during the move which is understandable, but when I filed my claim I waited 3 days until I eventually called them to check on my claim. The guy at the end of the line told me he would forward it to the claims department and they would reach out to me the next business day.

I had to move yesterday and had 2 Airus boys for packing and moving. I was moving from 800 sq ft apt. 1. They arrived at 10am and left at 9pm!! The whole experience was stressful for me. They worked at the slowest place humanly possible for movers to work. I have moved 7 times in the last 8 years, 3 times on my own with my husband with the exact same stuff. And it never took more than 4 hours to move our stuff. 2.

Unreliable and Unprofessional Business Conduct Ruslan Dosniyazov, owner of Airus Movers LLC, contacted our company in September seeking assistance with claim services for multiple jobs his company had executed. We provided full support by processing customer claims, implementing proper procedures, and assisting with the resolution of older customer issues to help ensure compliance with Department of Transportation requirements. All services were fully completed as agreed.

I just completed my 4th move with Airus... and it will be my last. First... a little background. Sept 2023 - Kent to Redmond (2nd floor apt 600 ft2 to downstairs apt 900 ft2) May 2024 - Redmond to Redmond (1st floor apt 900 ft2 to 3rd floor apt 1500 ft2 same complex) May 2025 - Redmond to Lynnwood (3rd floor 1500 ft2 apt to 2 story house 2500 ft2) June 2026 - Lynnwood to Lake Stevens (2 story house 2500 ft2 to 1 story house 1500 ft2) Now that you have the background...

I hired Airus Movers LLC for a move and paid for several months of storage because they stated they had their own storage. When my belongings were delivered on 9/2, only about half of my items arrived. Many items were missing, including furniture, a TV, and numerous boxes. Over the following months, I repeatedly contacted the company to locate my belongings and resolve the issue. The only initial compensation offered was $75, which was not reasonable given the extent of the losses.

They opened up one of my bins with very expensive fabric in it and put one of my folded pet crates in it. Now there is dirt and pet hair inside of the bin, but fortunately I had a layer of foam on top of the actual fabric. If it was damaged or not, why the hell would you open someone's bin and throw ANY item in it??? One of my lamps was dented and damaged so now paint is flaking off. I can't find the lamp shade to one of my other lamps. My desk got damaged on one corner which I watched happened.