All My Sons Moving & Storage

*^^*^^Update********I attempted to do what Marie stated in her response and again was stonewalled by the guy “Ace” who states that I have a balance on my account still and they will not process our claim until the balance is paid. We have a statement showing a zero balance and we were never contacted by the company to pay any additional fees for the move. When asked to speak to someone to help resolve this matter and get our claims processed they stated not until you pay your balance.

What a horrible experience from start to finish. They didn't show up until 6:30 pm, after not calling all day. I assumed they weren't coming by that time. After they started the clock, they had to call the "boss" and it took about 15 minutes to reach him. Then we spent about 15 minutes filling out paperwork (via tablet) We are already in for half an hour without touching anything. They only thing we wanted moved was a fridge, and it was only going 12 miles away. It was supposed to be $149 an hour.

I am highly disappointed and disgusted at the services I received from this company. I was moving from a 2 bedroom to a 3, but had already had everything disassembled and ready for them. I had everything I needed them to moving in the livingroom. Essentially that was the only room that needed to be moved other than 2 dressers upstairs and one bed frame. Myself as an 8 month pregnant woman and my children packed and had everything ready for them.

Update: I was told multiple times that I would receive a claim for my damaged furniture before this original review was ever posted, but the claim was never sent and the process was never started. I followed up several times prior to leaving this review and was repeatedly told someone would reach out, yet no one ever did. It has now been over a month since posting this review, and I still have not received any response or resolution from the company.

My grandparent moved yesterday both on fixed income. They were told they would not be charged more than $4000 they were charged $4600. They also were told there would be two trucks involved as they were selling a housing and buying a house all in one day and needed it all out by 4. They literally took 6 hours to load the first truck and then was reluctant to even finish the move. They came across an issue and was unable to contact the man people and they never called back.

Scheduled a move from storage to apartment… was told they would call 30 minutes before arrival and be there between 12-3… they called at 4:45 (almost 2hrs late) that they were 10 minutes away … once they were there, I was told they wouldn’t take everything and I would have to prioritize what was most important because they didn’t have time… even though this was not the original agreement… I went ahead and said okay…..

I have to start by saying I am 33 weeks pregnant and it is not possible for me to move stuff at all. If I could leave this place zero stars I would. The actual guys who did the work were awesome and deserve 5 stars, and the fact that this review could reflect poorly on them bothers me. It’s really Chad their boss that I have a MAJOR problem with. We had a conversation the day before the move talking about all the stuff I have. I was concerned that all of my stuff would not fit in the truck.

If it were possible to give them 0 stars I would. I was left in disbelief of the absolute unprofessionalism of this company. I hired them to move my big stuff I could not move on my own such as appliances and furniture. I let the person talk me into hiring a third guy and was told this would end up costing me less since there would be more people. Wrong...One of the guys did not even want to move my furitinture and had several excuses to why they could not move it.