All My Sons Moving & Storage
Moving and storage service in Fenton, Missouri
Its address is in St. Louis, Missouri. It appears here because Google returns it for Fenton.
Google rating
4.3
Ratings counted
2,710
Are 1 or 2 star
15.6%Well above typical
The rating breakdown
424 of the 2,710 ratings in Google’s published star breakdown for All My Sons Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,188 | 80.7% | |
| 4 star | 75 | 2.8% | |
| 3 star | 23 | 0.8% | |
| 2 star | 46 | 1.7% | |
| 1 star | 378 | 13.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is All My Sons Moving & Storage at 15.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All My Sons Moving & Storage, counted by matching the words they used.
- Damage to belongings31 · 30%
- Crew conduct25 · 24%
- Price rose after the quote11 · 10%
- Late, delayed or a no-show9 · 9%
- Items missing or never delivered7 · 7%
- Stopped responding6 · 6%
- Belongings withheld over payment4 · 4%
- Claim or refund went nowhere1 · <1%
Counted across the 105 one and two star reviews we have read for All My Sons Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This move was a complete disaster. I was given a 3.5-hour estimate with 2 movers, hourly pricing, and told disassembly/reassembly was included. After booking, they called back adding hidden fees that were never disclosed upfront. On moving day they sent 3 movers, two of whom smelled strongly of weed — one was very agile and professional. The “3.5 hours” suddenly became 6.5 hours, and at one point they held my belongings in the truck trying to charge me for 8 hours before unloading.
Pass on these guys. Trust me. My wife and I had a two day agreement with them. The load up on the first day went fairly smooth but the next day they were supposed to arrive at 3pm. We were told if we were ready sooner than 3pm to call up. I called at 2pm to let them know we were ready. The rep told me they'd be a little later than 3. That was fine. When they still weren't at my home at 5PM I called back and was told they'd be there any minute. I called again. At 6PM.
((See update at bottom)) Jesse, Terrell, Elijah, and Andre Davis were a fantastic crew. They were efficient, professional, clearly have been doing this long enough to know the trade more than just the average moving ‘muscle’. These guys took a 14 hrs job with my last movers, and turned it into a ~6.5 hrs job after we’ve added more stuff to our house from the last one! Really, top marks for these gentleman, can’t praise them enough.
Benjamin, We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service.
I had a moved scheduled for Saturday 11/12 as the second move of the day. I waited all day of course having to wait until the first job is done, understandably. Later on the driver calls and tells me he’s running late so it will be later. I understand that because once again I am the second move. THEN he calls back and tells me that I will have to be moved the next day, Sunday. I asked him what time was he coming and he told me his boss would be reaching out with all that information but it will be the first move.
We prioritize our customers above all else, and we acknowledge that you deserve the highest level of care and attention, Latonya. We fully understand the challenges and demands associated with the moving process, and our utmost goal at AMS is to relieve those burdens for each and every one of our…
To be clear, my movers were great. I have zero complaints about Dylan and Devon. Very nice to work with. My complaint lies with the company itself. What I was quoted was so far off from my total cost. I called and was told it was $189/hr, 2 hrs, + an hour for drive time. Then when I called a few days before my move date, there were more cost I was informed of (15% fuel charge and disposable materials). I was not told about these charges in the original estimate.
We apologize, Nichole. At All My Sons Moving, we only ever aim to exceed customer expectations, and we sincerely apologize for falling short of our goal to go above and beyond for you. Providing exceptional service is at the core of AMS's mission to continue to innovate our industry.
Look elsewhere for your move. This company is awful. The simple, 5 mile move, took 13 hours from start to near finish. Several pieces of furniture damaged. Walls scarred and damaged. None of the furniture that was disassembled was reassembled, as promised and paid for. Several large pieces of furniture were not even moved to the second floor, as agreed. The crew took a 2 hour lunch break in the middle.
Tom, We sincerely apologize for the frustrating experience you had with your move. The delays, incomplete services, furniture damage, and lack of communication from management are not the level of service we strive to provide.
Extremely disappointing and unprofessional experience. I had movers scheduled for Monday 6/29 and they called me today, 6/27, to cancel. This was after I had paid a $100 deposit (which they claim they are refunding... but according to other reviews they may not) and I had JUST spoken to someone the day before who said everything was fine and confirmed what time they'd be there.
We believe that you, as our customer, deserve the utmost care and attention. We understand that the process of moving can be overwhelming and demanding, and our primary aim at AMS is to alleviate those burdens for our valued customers every time.
**‼️THEY PURPOSELY DAMAGED MY FURNITURE ‼️DO NOT USE THIS COMPANY‼️ Workers not trained and DO NOT HANDLE WITH CARE! Cost me so much money after using them and they laugh at you on the phone when calling about them breaking expensive furniture! I had a one of a kind piece of furniture made specifically by my parents that cannot be remade, and they broke it and lied about it, after family had to assist me to bring it upstairs for them closer to the door so they didn't have much work to do to move it Because it was…
We apologize, Dee. At All My Sons Moving, we only ever aim to exceed customer expectations, and we sincerely apologize for falling short of our goal to go above and beyond for you. Providing exceptional service is at the core of AMS's mission to continue to innovate our industry.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous218 · 53%
- Worked hard and fast168 · 41%
- Careful with belongings70 · 17%
- Turned up when they said55 · 13%
- Kept in touch24 · 6%
- Price matched the quote5 · 1%
Counted across the 412 four and five star reviews we have read for All My Sons Moving & Storage. A review can mention more than one thing.
In their own words
I had a great experience with this company. Terrance and his crew were professional, careful, and efficient throughout the entire process. They showed up on time, handled everything with care, and made sure all items were safely packed and moved without any issues. Communication was great from start to finish, and their positive attitude made what could have been a stressful day go smoothly. I would definitely recommend them to anyone needing moving services.
Hi, Alexis. Thanks for taking the time to share your feedback! Delivering exceptional moving services is always a top priority. This means being safe, timely, and going the extra mile every time. We truly appreciate you!
Great service and reasonable pricing. Great attention to detail and care. They were very careful and very thorough throughout the entire move. This is Phase 1 of a 3-part move. I will definitely use them again.
Hi, Sherri. thank you for the 5-star review! If its local or long distance, home or apartment, rain or shine, it does not matter - we are always hear to provide the best move experience period. Your feedback is greatly appreciated. Thanks again for choosing us.
My moving crew, Willie, T, & Dwayne were outstanding. Nothing was damaged. They were personable, courteous & professional. They worked nonstop, took no breaks, and were extremely careful with all of my belongings. My discontent is only with the misinformation I was given from Operations Manager, Denzel. I was not told until two days before my move, what time my movers were to be expected. All I was told was that it would be an afternoon move. I made it very clear to Denzel that I did not want to move in the dark.
Thank you so much for your kind words, Sharon. We really appreciate you taking the time to share your experience with us. Our movers work hard to provide the most efficient and careful moving and packing services.
I had a great moving experience using All My Sons. Rodney and Anthony were our movers. They were on time, courteous and took care of our stuff throughout the move. I highly recommend the company and especially Rodney and Anthony. Thank you guys for making a stressful situation (moving due to fire) a whole lot easier. Great job and much appreciated! I moved again last week as the two bedroom we were waiting for opened up. I used All My Sons again and I again had a great experience with the movers.
Thank you for taking the time to share your experience! Moving can be stressful even at the best of times. It is wonderful to know that our dedication to secure and timely moving services made a positive impact on your move. Thank you!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- crew404
- polite staff236
- careful handling191
- professional movers77
- efficient staff64
- quick move53
- scheduling52
- furniture moving33
- fuel charge28
- truck size10
- piano moving5
What the company says about itself
Taken from All My Sons Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…a safer, more transparent process. Over 30 years later, All My Sons is still raising the”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- trustpilot.comreviews
- facebook.comsocial