You Move Me St. Louis

I was disappointed with my experience using You Move Me. The biggest issue was their AI-based scheduling system, which created confusion and resulted in multiple contracts that neither I nor the staff seemed to fully understand. Several employees were unable to answer basic questions about my booking, making the process much more stressful than it needed to be. During the move, one of my dispensers was broken because the movers did not properly read the labels on my boxes.

My house was left damaged and furniture was left at my house! Not to mention they showed up late. Scratches were left on my hardwood floors, drywall dented, and blinds were snapped. I tried calling their customer service and some dweeb basically told me they would not pay for the full damages and their moves had no recollection of damaging my property. BEWARE OF THIS SHAM COMPANY!

If you are considering this moving company, BE WARNED AND STAY AWAY! I just downgraded my initial 2-star review. I would NOT recommend You Move Me St. Louis for your moving needs. While the team members are very easy going and polite, they lack the knowledge and experience for moving your personal belongings. I used their service on 6/7/24 and they left a deep hole in the stairway wall in my new construction home.

Let's start by saying I used YOU MOVE ME for 3 moves. The first two were fine I was charged appropriately. The third move I was quoted $225 per hour for 3 men. When they showed up at my house they had 5 men. When I questioned why there were 2 additional men I was told they were in training and I would not be charged. Needless to say at the end of the move when it came time to pay the bill I was being charged $375 and hour instead of $225.

This company broke my $5000 all-glass conference table! I hired this company to move my business. It was an absolute disaster from start to finish. This franchise guy, Chris, has the nerve to offer me $210.00 instantly, claims his company is only responsible for $0.60 PER POUND of anything they damaged. And he insisted that I signed “the contract,” which I absolutely did NOT. I was still at home when they began the move. You really need to watch out when dealing with sketchy companies like this.

This was by far the worst moving experience of my life, and I have moved several times before. Multiple damaged pieces of furniture that were in pristine condition. My mattress tab was pulled from the mattress, exposing the fabric inside. And on top of that, I had to stop the movers from dragging my mattress on the ground while they ripped the plastic covering while dragging my mattress on the ground in dirt trying to get the mattress up the stairs.

I hired this company to move 2 bedrooms 1 dining room table and up to 20 boxes. That's it! They showed up to the storage unit with 3 guys when my contract said 2, and charged me for the 3rd guy, that wasn't needed. They then purposely slowed down the move AFTER literally moving ONE BEDROOM & a handful of boxes and proceeded to overcharge me AND tell me IF I give them a good rating that they will knock off a few bucks.

Antonio and Dono left me extremely disappointed. I had a strict limit on how much I could spend on this move, which left me with four hours using two people to move a 1 bedroom apartment to a different unit one building over. The building is so close they decided to skip loading the truck altogether and walk everything over. Surely this is doable in under four hours, right? Well, not with these two. Antonio was on various phone calls for about half the time he was “working”.