All My Sons Moving & Storage
Moving and storage service in Johnston, Rhode Island
Its address is in Providence, Rhode Island. It appears here because Google returns it for Johnston.
Google rating
4.6
Ratings counted
2,607
Are 1 or 2 star
8.4%Above typical
The rating breakdown
219 of the 2,607 ratings in Google’s published star breakdown for All My Sons Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,308 | 88.5% | |
| 4 star | 66 | 2.5% | |
| 3 star | 14 | 0.5% | |
| 2 star | 18 | 0.7% | |
| 1 star | 201 | 7.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is All My Sons Moving & Storage at 8.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All My Sons Moving & Storage, counted by matching the words they used.
- Price rose after the quote19 · 29%
- Damage to belongings14 · 22%
- Crew conduct14 · 22%
- Items missing or never delivered10 · 15%
- Late, delayed or a no-show5 · 8%
- Belongings withheld over payment1 · 2%
- Claim or refund went nowhere1 · 2%
Counted across the 65 one and two star reviews we have read for All My Sons Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They charged me $30.00 for extra tape they didn't use. They refused to carry packages when they saw everything was packed and said, "What's all this? You know we charge $209.00 per hour?" They deliberately took their time to overcharge me. And yes, I knew that and was willing to pay. I even knew they would pack anything I needed, but I already had everything packed. They sent lazy employees.
Thank you for contacting us, Nayomi. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move.
Let me start by saying that these guys sent "Moe, Larry, and Curly" to move me from my apartment to my new home. One admitted he was very hung over from a hard night of drinking, but he still hustled. He was the good one of the bunch. One was a nervous dope and the 3rd one....oh boy.....was clearly coming down off of something other than marijuana. I suspect meth/heroine. He was polite and courteous though. They all were actually. Moving into that apartment was not easy at all and neither was moving out.
I had a truly disappointing experience with All My Sons during my recent move this weekend. I clearly stated I was moving a fully furnished one-bedroom apartment, yet they sent two movers prepared to handle a much smaller job. They were disorganized from the start, grabbed items we had set aside to move ourselves, and showed very little professionalism. One mover, Felix, asked for water (which I provided), then proceeded to request a Monster energy drink—and later lectured me on how much I should be tipping.
You deserve the absolute best experience. Our aim is to exceed expectations, and we are truly sorry that this was not the case during your move with us. Please allow us the chance to investigate thoroughly and discuss this with you personally.
The movers themselves were good but it was a horrible experience overall.  They were supposed to be at my place at 7- 8 a.m. They pushed it back to 11 day of. Fine no biggie . When I called around 2p the office person Jonathan said he didn’t know when they’d be there and when I asked “what happens if you don’t get to me?” he said “if we don’t get there, we don’t get there.”  I told him that wasn’t going to work as I had put down a deposit and needed to be out of my place by the following day at noon and he…
Thank you for taking the time to share your experience Emily. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your…
My move experience turned out to be the ultimate bait & switch with poor customer service. When All My Sons was trying to secure my business they were quite responsive, communicative, and promising. They took my inventory and description of my current and future places. Based on the description, they shared an estimate (about 3 hours) for a 1 bedroom move (no packing) just about 4 miles away. Things started off slow with the two movers who after an hour, hadn't placed a single thing onto the truck.
Malik, We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve.
If you care about your belongings and want to feel comfortable with the people in your home, I would strongly recommend a different moving company. Especially if you’re a woman. I’ve never left a review for anything, that’s how bad this was. Multiple pieces of my furniture were damaged beyond repair. While I understand accidents happen, the movers assured me the company would “take care of me.” They did not.
We prioritize our customers above all else, and we acknowledge that you deserve the highest level of care and attention, Grace. We fully understand the challenges and demands associated with the moving process, and our utmost goal at AMS is to relieve those burdens for each and every one of our…
This was the absolute worst experience I’ve had dealing with a moving company. First, as soon as they get to my home, they need the restroom. I was completely fine with it. But then they are just hanging out talking and slowly wrapping up my furniture (only two bedrooms, small tv stand, a couch and a kitchen table). They moved furniture only. No boxes or anything else. 2.5 hours it took them to do that.
Monica, You deserve the absolute best experience every time. Our aim is to exceed expectations and we are truly sorry that this was not this case during your move with us. Thank you for your time. Best regards
All My Sons quoted us $680 for moving our very small 590-sq-ft one-bedroom apartment with not much furniture, but ended up charging us a staggering $1,460, more than double the original quote. When we asked why, we were told “the stairs slowed us down.” The quote was given after they had already come up the stairs and into the apartment, so it is beyond me how a team of professional movers could be so unfamiliar with how two flights of stairs would affect moving time.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous228 · 49%
- Worked hard and fast196 · 42%
- Turned up when they said67 · 14%
- Careful with belongings66 · 14%
- Kept in touch28 · 6%
- Price matched the quote4 · <1%
Counted across the 463 four and five star reviews we have read for All My Sons Moving & Storage. A review can mention more than one thing.
In their own words
I had to make a very large move from one house to another on just a day’s notice, and All My Sons truly came to the rescue. From start to finish, their communication was prompt and clear, and their quote was precise. They provided exactly the right number of trucks and movers, and the job was completed within the exact timeframe they predicted. The crew—Virgilio, Pablo, Josefat, Icen, Carlos, Heriberto, Isiah, and Colby—were outstanding.
Thank you so much for your kind words, Richard. We really appreciate you taking the time to share your experience with us. Our movers work hard to provide the most efficient and careful moving and packing services.
Today we moved from RI to NH. It was a dream of ours for our whole married life. I called "All My Sons" to schedule. They gave us a fair price considering we were moving almost two hours away and had some big pieces we needed to go. Virgilio and Icen came at 7:30 am(we were thrilled because we didn't think they would come before 8 am. They immediately got to work and by around 8:30 am we were on the road. We made it to the apt. by 10:30 or so.
Hi, Diane. Your feedback is highly appreciated. Thank you for trusting us with your move! We strive to make every local or long distance move seamless. Its gratifying to see that our movers and management teams achieved this for you. We hope to see you in the future!
Excellent, we have used All My Son’s moving company for years now. (When I had to move my parents from our family home to over 55 living. I call you! And anyone who has asked me I tell them All My Son’s hands down) but we have used All my son’s several times in the last 3 months. One was to move my son into his new place in RI and then to move my husband & I, in phases, from one home to another. (This was a 3 part move).
Thank you for taking the time to share your experience! Moving can be stressful even at the best of times. It is wonderful to know that our dedication to secure and timely moving services made a positive impact on your move. Thank you!
Just want to say that Tim , Colby and Mike From All My Sons did a fantastic job moving my family Today!!! we had a brief hiccup with the scheduling of the move . Aside from that Tim Colby and Mike provided us with exceptional and professional service. They arrived on Time and got directly to the challenging work of moving a homes contents. They were courteous and very respectful.
Joseph, we appreciate your feedback! Its great to know that you were satisfied with our services. We are committed to excellence and continue to strive to enhance our services. Thank you for the 4-star review. We look forward to exceeding your expectations next time.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff306
- careful handling271
- professional movers111
- smooth move97
- furniture moving88
- efficient movers63
- easy process59
- careful movers44
- quick move43
- piano moving9
What the company says about itself
Taken from All My Sons Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…packing, loading, and transportation. Licensed and insured team - We are fully license”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…and accurate quotes - Clients can get a free quote that covers every part of the move, inc”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…and transportation. Licensed and insured team - We are fully licensed and insure”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…is the most trusted and reliable. With over 30 years of experience, our Rhode Island movers”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- birdeye.comreviews
- yelp.comreviews
- facebook.comsocial