Surv Newport
Mover in Smithfield, Rhode Island
Its address is in Newport, Rhode Island. It appears here because Google returns it for Smithfield.
Google rating
4.8
Ratings counted
1,434
Are 1 or 2 star
3.3%Around typical
The rating breakdown
48 of the 1,434 ratings in Google’s published star breakdown for Surv Newport are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,307 | 91.1% | |
| 4 star | 58 | 4.0% | |
| 3 star | 21 | 1.5% | |
| 2 star | 21 | 1.5% | |
| 1 star | 27 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Surv Newport at 3.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Surv Newport, counted by matching the words they used.
- Damage to belongings5 · 12%
- Late, delayed or a no-show3 · 7%
- Items missing or never delivered2 · 5%
- Stopped responding2 · 5%
- Price rose after the quote1 · 2%
- Crew conduct1 · 2%
Counted across the 41 one and two star reviews we have read for Surv Newport. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Hired them to move from apartment to house. Everything was fine except for fridges, the two people provided had no idea how to move a fridge. They shattered my fridge (which they did cover with moving insurance) but super stressful. They also damaged fridge that was here to move into garage. Got final bill and they charged me an extra 500 over estimate for added time due to time in took for fridges.
Kate, We didn’t charge you $500 nor attempted to charge your card for $500. We waited to speak with you about the change order and charged you an additional $100 for a job that took twice as long to complete utilizing workers who have moved refrigerators in the past.
Today had a scheduled job to arrive from 10-11am. No show, no call or text. At 1pm I called, no answer. Called again and finally got a person and asked for my deposit refund.
Well, I see all these 5 star reviews and I'm wondering how this company got these 5 Star reviews? Maybe the good service they extend depends upon what neighborhood you live in. Here's my experience: I sent an email requesting information about a service. I never got an answer. But I was still on the email list so when I got an mass email about their services I responded by saying I never got an answer to my email that I had sent months ago.
Worst moving company ever They lie about their rates They charge you extra If the job isn't finished. They have inexperience guys work for them who does.not have sufficient tools who have to come back the next day to finish the.job. I would not have hired this company If I knew this was the case they charge me extra for a job that wasn't finished because the guys was unprofessional to disassemble a washer and had my whole apartment flooded out. Worst company to hire.for odd jobs.
Kaydie, We are really sorry you were unhappy with the service. We never lie about our rates, although they do sometimes have to be changed mid-project if it turns out that the amount of labor, time, or materials needed is greater than expected.
While the two college students who moved our furniture were very nice and hard working, the billing process at the end has been incredibly disappointing, but par for the course for moving companies. The workers themselves told us they didn't get the size of truck they had ordered from UHAUL for our 1 bedroom apartment, that they had to take a smaller truck.
Hi Erin, We booked a truck that matched the size outlined in the original estimate sent to you. When we first discussed your project, we mentioned it would likely require six hours to complete, but you requested a 4-hour booking instead.
Last week, I asked my regular Surv worker, whom I genuinely liked, to pull up the English Ivy and Vinca that had started to stray into my shade garden. He did that, but he went on to pull up "all the obvious weeds," as he put it. Which included my trio of black cohosh plants which were flowering for the first time since I planted them in four years ago, my Japanese painted ferns, and my schizophragma, which had finally grown over an unsightly concrete wall. I was deeply distressed.
Dear Marissa, We fully understand that your property and its gardens hold immense value to you. It appears that procuring the support to meet your property's unique requirements has been a considerable challenge, and we have strived to assist by dispatching our most proficient team members, despite…
I booked Surv to take care of snow clearing at my elderly father’s home following a major snowstorm. I specified areas to be cleared and communicated that the service was to support an elderly man. They only shoveled part of the sidewalk and half of the driveway (not on both sides of the cars). Dad said the path that was shoveled was rather narrow. He was really upset and called me multiple times to share his frustration.
More than happy to adjust my review to five stars. We utilized SURV twice as part of a move. Unfortunately, furniture was damaged during one of the moves by the workers. What was damaged was something we utilize every day and is visible and making part of it un functional. The workers took a photo of it and they said we would hear back from the office in regard to a claim. We’ve yet to hear back from anyone and it’s been a few weeks.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous184 · 36%
- Worked hard and fast135 · 27%
- Turned up when they said104 · 21%
- Careful with belongings34 · 7%
- Kept in touch24 · 5%
- Price matched the quote6 · 1%
Counted across the 505 four and five star reviews we have read for Surv Newport. A review can mention more than one thing.
In their own words
They were spot on time - knocked on the door at 9 am. We needed them to move 1 item - a treadmill - down 1 flight of stairs. 3 young men arrived, got to work, and were walking out our door at 9:05. No problem, no worries, job completed satisfactorily. The company contracts Cathryn and Collin were wonderful at communicating with quick responses. There were some concerns but they weren't to do with the workers, they were more clerical.
Every time I had a job done, I had an excellent experience. All the workers were skillful, careful, and polite. They all did their best to do their job the best. Today Gio did a super-awesome job. The same goes for Kai and Ben at previous times. When you book a job with Surv, you know that the job will be completed on the day and at the time it was scheduled. You also know that you'll get in your home someone who'll be respectful, listen to your preferences, and take care of your property or belongings.
Lillian, Great working for you as always. All of our workers express so much gratitude working with you and helping you to maintain your home and yard! All the best, Team Surv
We hired SURV to help us move. They gave us a great price compared to other moving companies and did the job on short notice. The two guys SURV sent out arrived on time and were very polite and professional. They did a great job and I’d highly recommend their services.
From the minute Dom and Michael C from SURV walked through the door, I knew I was in good hands! They were on time, worked efficiently, and were extremely thorough about making sure they completed the tasks I had for them in the exact way I wanted it done. They assembled a piece of furniture that didn't include the proper hardware, but they troubleshooted the problem together and informed me of what they were doing to make it work.
Brittney, Thank you for such a kind review! Dom and Michael are some of our hardest working Locals! We are so encouraged to hear that you had such a great experience. It was such a pleasure to help you with your furniture set-up. Thank you!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cleanup62
- furniture moving46
- quality of work35
- scheduling21
- junk removal12
- prompt arrival10
- polite movers6
- mulch spreading5
- moving boxes4
- short notice availability3
What the company says about itself
Taken from Surv Newport’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…local community. Better yet, we are insured, so you can breathe easily knowing your”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.comdirectory