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College Hunks Hauling Junk and Moving Rhode Island

Mover in West Warwick, Rhode Island

Its address is in North Kingstown, Rhode Island. It appears here because Google returns it for West Warwick.

Google rating

4.8

Ratings counted

822

Are 1 or 2 star

3.9%Around typical

The rating breakdown

32 of the 822 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving Rhode Island are one or two star.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
77394.0%
4 star
121.5%
3 star
50.6%
2 star
40.5%
1 star
283.4%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,614
5–10%
2,324
10–20%
1,521
20%+
538

The marker is College Hunks Hauling Junk and Moving Rhode Island at 3.9%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving Rhode Island, counted by matching the words they used.

  • Damage to belongings9 · 33%
  • Items missing or never delivered5 · 19%
  • Crew conduct5 · 19%
  • Price rose after the quote2 · 7%
  • Late, delayed or a no-show2 · 7%
  • Claim or refund went nowhere1 · 4%
  • Booked by one company, moved by another1 · 4%
  • Stopped responding1 · 4%

Counted across the 27 one and two star reviews we have read for College Hunks Hauling Junk and Moving Rhode Island. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewDillon H.9 months ago
My experience with College HUNKS Hauling Junk & Moving was far worse than I ever expected, and I don’t want anyone else to deal with what I went through. By the end of my move, I was left with over $2,000 worth of damage to furniture that was all less than two years old—four dining chairs completely destroyed, a broken TV, and a damaged fireplace/TV stand. None of these items were old or worn down. These were things I put money into recently and planned to have for years.
Reply from the business

Dillon, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at [phone removed].

1-star Google reviewRachelle C.5 months ago
The “college” kids were in my mom’s house vaping in my face talking about getting Dave’s hot chicken as they threw her stuff into her house and broke it. Lost some of my mom’s furniture and my mom’s couch cushion which I can’t even understand . Dismantled her furniture then day of move back in told us they didn’t have any of the screws.
Reply from the business

Rachelle Coley, Thank you for giving us your honest feedback. We want you to know our College Hunks team is committed to providing exceptional service and take all feedback, including yours, very seriously and with the utmost concern.

1-star Google reviewYann M.3 years ago
Providence residents: I HEAVILY DISCOURAGE YOU FROM DOING BUSINESS WITH THIS COMPANY. Go with a local junk removal company that is friendlier and won't overcharge you as this company did to us. Moreover, College Hunks engages into despicable virtue signalling: we had plenty of donate-able goods yet they junked everything, and theil "meal-giving" program is infuriating: 2 meals offered on a $2800 job. IRS values a donated meal at 11cents! 22 cents donated on $2,800!
Reply from the business

Yann MK, Thank you for sharing your experience with us. We’re grateful for all feedback, whether positive or negative. We want to apologize for your experience and we’re so sorry we fell short of your expectations.

1-star Google reviewjen M.2 years ago
One apartment building to another that’s 2 buildings over, same complex took 4 hours and two trips….only moved the big bedroom furniture(basic, normal stuff) and a couch and 2 recliners. $200 an hour, while the guys text and talk on their phones in the truck non stop. Totally inexperienced movers that don’t know how to pack a truck. They backed into a car in the lot and caused extensive damage and kept us on the clock for a good half hour while they talked to the owner of the car.
Reply from the business

jen muschiano, We want you to know that our team takes all feedback seriously and we’re truly sorry you did not have a better experience. Please contact us so that we can help resolve any other issues at [phone removed].

1-star Google reviewMichael P.7 months ago
I want to preface this with, I used to reccomend these folks to everyone who needed movers. They moved me about 4 years ago and it was fantastic. However, I just hired them to move my mother, to move a few simple things, a bed, bureau and washing machine. When the estimator called everything seemed fine, nothing was ever mentioned in the two phone calls or emails about unhooking the washing machine.
Reply from the business

Michael Palazzini, We always strive to provide our customers with the best service possible and we’re truly sorry we did not leave you completely satisfied. Please contact us at your earliest convenience [phone removed] so that we can help resolve any other issues.

1-star Google reviewDeborah R.a year ago
I’ve never gone online to write a review but I was so frustrated with my experience with college hunks RI. I was told I would get a quote for a junk removal job, the team showed up and looked. Over a week and no quote after several calls to customer service. I was passed form phone to phone, told that manager or corporate would connect and nothing. All the while I waited over a week to get this junk removed and now I have to start the process over with a new company.
Reply from the business

Deborah, We apologize for the experience you had with us. Unfortunately there seemed to be a breakdown between our national call center and our local office in RI. We, here in RI, have no record of any follow up communication after our on site estimate.

1-star Google reviewAmanda B.a year ago
Would give zero stars if I could! I set an appointment weeks in advance to have old furniture removed from my apartment. Was never alerted by anyone at any point in the booking/confirmation process that there was a possibility of them cancelling last minute not being able to pick up my stuff. Drove five hours to meet the junk removal team at my old place, then got a call thirty minutes before my appointment that they were cancelling because they ran out of room and couldn't get to the dump.
Reply from the business

Amanda, We always strive to provide our customers with the best service possible and we’re truly sorry we did not leave you completely satisfied. Unfortunately, in this instance the previous job the crew was at was materially bigger than we anticipated and consequently effected their ability to do…

1-star Google reviewJodi D.7 months ago
I personally wouldn't recommend them the KIDS are very nice i will give them credit for that they are all young so definitely not professionals they broke my daughters vanity n proceeded to tell me the owner said nothing he could do about it cause the vanity was made outta cheap wood the vanity cost $400 I don't care if it was made outta plastic you cant just break people's belongings and because u don't like what its made out of doesn't mean you don't pay for you broke then I personally go to the office and get…
Reply from the business

Jodi Dumont, We want you to know that our team takes all feedback seriously and we’re truly sorry you did not have a better experience. Please contact us so that we can help resolve any other issues at [phone removed].

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous366 · 64%
  • Worked hard and fast264 · 46%
  • Turned up when they said112 · 19%
  • Careful with belongings58 · 10%
  • Kept in touch39 · 7%
  • Price matched the quote10 · 2%

Counted across the 576 four and five star reviews we have read for College Hunks Hauling Junk and Moving Rhode Island. A review can mention more than one thing.

In their own words

5-star Google reviewSabrina S.2 years ago
I reached out to four different companies about removing an old piece of furniture from my home. College hunks was the first to respond so they got the job. They were timely, very communicative, and they arrived early. The two staff members that removed the furniture from my home were friendly, professional, and funny. It was all very quick and easy. There are so many projects I need taken care of at my home. I am looking forward to hiring them again in the future!
Reply from the business

Sabrina, Thank you for sharing your experience with us! We appreciate your review and are always more than happy to help whenever you are in need of any junk hauling or moving services in the future.

5-star Google reviewChris D.2 years ago
on 4-2-2024 I got these guys to move furniture from middletown to north kingstown. I called the office phone because I lost the names of the 3 guys. They got stuck in traffic with me on the jamestown bridge area with me and were totally cool. (sittin in traffic together), the guys were awesome, parked where I wanted the truck. Last time my mover was asking all these stupid questions. I pointed out what I wanted done etc and they were very cool about it. I had a massage chair and they knew how to take it apart.
Reply from the business

Glad we were able to help, Chris! We always strive to provide the best experience for our customer’s junk removal and moving needs and are extremely pleased to see this was the case for you.

5-star Google reviewJavanna C.4 weeks ago
Very high-quality business with high-quality movers! Mike and Brady helped us empty out a storage unit after we just got done moving into our new house and we couldn't have asked for better movers! They were super nice and respectful of our items, many of which were antiques from loved ones passed, some of which have been in our family for over 150 years. We were quoted a fair price prior to the move, but we ended up paying even less because they both worked so efficiently.
Reply from the business

Thank you for the feedback, Javanna! We really appreciate you taking the time to leave us a great 5 star review. Our movers at College Hunks Hauling Junk and Moving Providence are trained to make every move stress-free, from careful packing to safe truck loading and unloading.

5-star Google reviewBarb F.2 years ago
We decided to try College Hunks on the recommendation of a friend. The junk that needed hauling included several furniture items, an old grill, some electronic equipment, small appliances, and a futon mattress. When I placed an inquiry on the website, I received a call almost immediately. The person on the phone explained the prices and scheduled our pick-up. Gregory, Tito, and Nate were on time (even a bit early), and I received notification by text and telephone call before they arrived.
Reply from the business

Thank you, Barb for your positive feedback. We’re happy to hear you had a good experience with College HUNKS Hauling Junk & Moving and we look forward to servicing you again in the future!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • friendly staff326
  • polite staff136
  • junk removal79
  • efficient staff40
  • furniture removal14
  • easy booking11
  • polite movers10
  • mattress removal5
  • refrigerator removal3
  • cardboard removal2

What the company says about itself

Taken from College Hunks Hauling Junk and Moving Rhode Island’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Says it is licensedsays on their website
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    “…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
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    “With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
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    “, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
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    “…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.

  • Advertises a warranty or guaranteesays on their website
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    “…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.

  • Mentions the Better Business Bureausays on their website
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    “Our Providence, RI College HUNKS has a Better Business Bureau A+ rating for our serviceable areas inc”Raw text captured from the page, including any surrounding navigation.

Before you hire College Hunks Hauling Junk and Moving Rhode Island

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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