All My Sons Moving & Storage
Moving and storage service in Safford, Arizona
Its address is in Tempe, Arizona. It appears here because Google returns it for Safford.
Google rating
4.6
Ratings counted
1,566
Are 1 or 2 star
9.1%Above typical
The rating breakdown
142 of the 1,566 ratings in Google’s published star breakdown for All My Sons Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,389 | 88.7% | |
| 4 star | 26 | 1.7% | |
| 3 star | 9 | 0.6% | |
| 2 star | 16 | 1.0% | |
| 1 star | 126 | 8.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is All My Sons Moving & Storage at 9.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All My Sons Moving & Storage, counted by matching the words they used.
- Damage to belongings26 · 43%
- Price rose after the quote11 · 18%
- Crew conduct11 · 18%
- Items missing or never delivered4 · 7%
- Stopped responding3 · 5%
- Late, delayed or a no-show1 · 2%
- Booked by one company, moved by another1 · 2%
Counted across the 60 one and two star reviews we have read for All My Sons Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Let me start by saying I’m not the type to leave bad reviews, but I remembered this experience enough to come back nearly a month later and express my thoughts. I originally left a 5 star review till we realized half our things were damaged during the move and we were severely overcharged. Said they would do the move for $189 an hour. Started by showing up more than 7 hours late. We were expecting them at 11am and they didn’t show up till after 5pm. Then we got the move done in around 2 hours.
Thank you for contacting us, Joren. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move.
This is my second time using All my sons for moving. The first time was a great experience. The 2 guys who came to move a small 2-bedroom apartment were very friendly, hard-working, and efficient. They got the entire move done in less than 4 hours including a 30-minute drive to the new apartment. Fast-forward 8 months later and we were moving again, I thought it was a no-brainer who to call. Our 2 new movers were once again very friendly and personable.
This was the absolute worst experience of my life with any moving company. These recent (1 star) review reflect perfectly what we’ve experienced today. They got here at 1:30PM, didn’t start until 1:50PM but started the clock at 1:15PM… The two men Matt and his friend tried to under the table scam us. Completely unprofessional and unacceptable and told us the company would charge us double if we didn’t give them money individually. Initially, it was supposed to be $375 for the first hour then an additional $165.
The movers asked us if very early into the move if we were using AMS coverage or if we had a third party coverage. We said we were 3rd party covered and this felt like it was the precursor to the care of how our furniture was handled during the move. The impression it gave was that since I was covered, it didn’t matter if anything got damaged since it will be my problem and I'll have to go out of my way to compensated for damages.
Hello Richard, Your concerns are important to us, and we're grateful that you took the time to share them with us. Your feedback regarding the damage to your TV and furniture is of great concern to us, and we are dedicated to thoroughly understanding the details.
I can't be more disappointed. I gave two stars only because the gentlemen were all very kind. However, the amount of damage was way more than expected. When I booked All My Sons Moving I was assured our things would be well cared for. I stated I would need some light packing. I had done about 90% of the packing but could not finish it all. I wasn't worried because I was told they would pack the rest. I called a couple of days prior to ask what to expect and asked if packing certain things would be a problem.
Julie, We sincerely apologize for the distress we may have caused during your move with us. All My Sons Moving and Storage fully understand that, in many cases, we are entrusted with items that hold high sentimental value.
Don’t Do it! Do your research on who is handling your belongings! If you decide to go cheap you will pay for it later. I moved this Saturday with this company 2 men came with a rental truck. I should have backed out right then. John Paul and his partner checked out my stuff that I was moving and yes they were on time. 7am I moved all y things downstairs except for my room tv bed and dresser.
Our commitment to our customers is to ensure that all items are handled with the highest level of care. Brina, we sincerely apologize for the necessity to file a claim in the first place as this is the opposite of our commitment.
I couldn’t be more disappointed in this company and the customer service through their support center. The individuals I spoke with never stated that there would be additional fees for the move itself and quoted me for the time and gas opposed to the move itself in conjunction with the hrs and gas. This was never discussed when I spoke with the two gentlemen, but once they got my $500 they had me locked in and their movers proceeded to tell me my total would be around $1500.
Thank you for contacting us, Calvin. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move.
I had a terrible experience with All My Sons Moving Company and feel compelled to warn others. I was given a quote of $750 for my move. After everything was loaded and delivered, they blindsided me with a final bill of $1,500—double the original estimate. No clear explanation, no heads-up, just a shockingly inflated bill at the end when I had no choice but to pay. Their behavior was deceptive and predatory. I asked for a breakdown of the charges and was met with vague responses and zero accountability.
Thank you for contacting us, Holly. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast293 · 51%
- Professional and courteous234 · 40%
- Careful with belongings57 · 10%
- Turned up when they said46 · 8%
- Kept in touch18 · 3%
- Price matched the quote3 · <1%
Counted across the 578 four and five star reviews we have read for All My Sons Moving & Storage. A review can mention more than one thing.
In their own words
Overall the move was pretty good. The three guys that came to do the move (John Paul, David L., and Lerett) were amazing! They were professional, friendly, fast, and we could see that they took pride in the level of service they were providing. They were very careful to not damage anything. If the whole moving experience was these three men, we would happily rate All My Sons 5+ stars! Unfortunately, the office personnel that handled the move scheduling and packing material distribution were not as impressive.
At the very last minute I needed help moving my stuff into my apartment. Luckily All My Sons sent 2 movers the next day, they arrived very early and they were able to move all my heavy item, couch, dresser, king size mattress and frame and many boxes up 4 flights of stairs! Matthew and his coworker were able to empty out our 15foot U-Haul in less than an hour- we are so thankful for this business, Matthew and his coworker. Thank you thank you- we will definitely use their services again in the future!
Hi, Matt. We appreciate the kind words and the 5-star review! We train all movers to understand the importance of careful and timely moving. We are so happy to see their hard work is appreciated.
I had a great experience with All My Sons moving today with Ben and Ja-von. They were friendly and charged a fair price. They even found a creative way to manage getting my king bed up to the 3rd floor when using the stairs would not work. Thank you so much! I would highly recommend!!
Hi, Krystle. Your feedback is highly appreciated. Thank you for trusting us with your move! We strive to make every local or long distance move seamless. Its gratifying to see that our movers and management teams achieved this for you. We hope to see you in the future!
"Exceptional Service – Highly Recommend All My Sons Moving!" I recently used All My Sons Moving, and I couldn’t be more impressed with the service provided, especially by Matthew Zaragoza! From the moment Matthew arrived, he was professional, courteous, and efficient. He made the entire moving process smooth and stress-free. Matthew and his team took great care with all of our belongings, ensuring everything was packed carefully and safely.
Thank you for taking the time to share your experience! Moving can be stressful even at the best of times. It is wonderful to know that our dedication to secure and timely moving services made a positive impact on your move. Thank you!
What the company says about itself
Taken from All My Sons Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…and accurate quotes - Clients can get a free quote that covers every part of the move, inc”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…the Surrounding Areas Our licensed and insured Mesa local movers provide all the packi”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Mesa and the Surrounding Areas Our licensed and insured Mesa local movers provide a”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…full-service Mesa moving company has over 30 years of experience helping individuals, fami”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- yelp.comreviews