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All My Sons Moving & Storage

Moving and storage service in Woburn, Massachusetts

Its address is in Stoneham, Massachusetts. It appears here because Google returns it for Woburn.

Google rating

4.4

Ratings counted

1,717

Are 1 or 2 star

15.3%Well above typical

The rating breakdown

262 of the 1,717 ratings in Google’s published star breakdown for All My Sons Moving & Storage are one or two star.

Against other movers in Woburn

This company15.3%
Typical mover in Woburn8.2%

7.0 percentage points higher than the middle of the 4 movers in Woburn we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
1,39481.2%
4 star
543.1%
3 star
70.4%
2 star
201.2%
1 star
24214.1%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,614
5–10%
2,324
10–20%
1,521
20%+
538

The marker is All My Sons Moving & Storage at 15.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All My Sons Moving & Storage, counted by matching the words they used.

  • Damage to belongings24 · 28%
  • Crew conduct19 · 22%
  • Price rose after the quote14 · 16%
  • Late, delayed or a no-show13 · 15%
  • Items missing or never delivered4 · 5%
  • Stopped responding4 · 5%
  • Belongings withheld over payment1 · 1%

Counted across the 87 one and two star reviews we have read for All My Sons Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewNancy S.a year ago
If I could give zero stars, I would. I’ve moved 14 times and this was by far the worst experience I’ve ever had with a moving company. I paid nearly $10,000, including $800 for insurance, and they managed to completely destroy my $5,000 red light therapy system — the one thing I asked them to be careful with. Their response? $100. That’s what they think is fair compensation for thousands of dollars in damage.
Reply from the business

Thank you for your patience throughout the claims process Nancy. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that…

1-star Google reviewValerieEdited 2 months ago
NEVER use this company!!!!!!! I wish there is a way to give zero stars for a review. After showing up 30 minutes late (and charging us for the time when they weren't there), we were charged double the price of the original quote. The unprofessionalism of the movers started once they did arrive and informed us their boss was angry we didn't need to buy tape or boxes. I guess they needed to compensate themselves by stealing valuable handbags and sunglasses.
Reply from the business

You deserve the absolute best. We understand that moving can be an incredibly stressful experience as people move for many different reasons. At AMS, we know our customers come to us to alleviate those stresses.

1-star Google reviewSarah B.Edited a year ago
DO NOT USE On Saturday November 9, 2024 I hired All My Sons Moving and Storage (AMS) to move my furniture from a storage unit to my new apartment which are 5 minutes from each other. AMS did not disclose certain expenses to me over the phone when I originally called for a quote / estimate including the $168.25 for a “fuel charge” and $28.40 for “materials” They gave me one low quote initially and then I ended up facing a bill that was almost 3x the amount originally discussed.
Reply from the business

Thank you for your patience throughout the claims process Sarah. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that…

1-star Google reviewElizabeth G.a year ago
I have NOTHING good to say about this company. They misled me on packing materials (not included) and said it would take 2 - 3 hours MAX to load our Upack trailer. Its me (19) and my mom, so we couldn't do it all ourselves. They charged us from 9-1:30, yet arrived at 9:07, took 10 mins just to get the ramp up w/my help, and finished at 1:15. They took 30mins just for a full-sized headboard and 2 hours on a futon base.
1-star Google reviewJordan R.a year ago
Not sure where the specific team was based from. The team that did my move was just very unprofessional. I was asked several times what was being taken, and I had to keep reminding them about every little thing. Like they were bypassing things and I had to keep reminding them that everything was going. A couple of the guys argued throughout the whole thing. They left their toolbox at the second pickup location, so then I had to go back and get it.
Reply from the business

Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation.

1-star Google reviewGillian C.Edited a year ago
UPDATE: Andy Conant from corporate called me to discuss these issues. He was super nice and helpful, and was able to help me get $200 back. It was nice to know that someone at the company actually cared and wanted to help meditate the issue, however, I still wouldn’t use this company again. Don’t be fooled by the good reviews on the website, this is literally the worst company ever.
Reply from the business

We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you.

1-star Google reviewErica P.a year ago
Aug 2024 not sure why I hired these guys. They arrived at 8am, and took an hour to fill out paperwork which they charged me for about $200 or more, they asked for coffee and snacks , they looked like a rag tag team, it was even the first day for one of them. The team leader sat in truck most of the day not sure why, so basically it was 2 kids who only one could actually lift heavy objects. I informed All My sons moving how much furniture we had, what we needed taken apart a bunk bed and a day bed.
1-star Google reviewShane C.a year ago
Unfortunately, I have to write a review because of the abhorrent service I received and I hope to serve as a cautionary tale for anyone looking at hiring All My Sons for their next move. I booked with All My Sons in early June of 2024 for a September move with a rate of $199.00/Hr. I chose All My Sons after seeing their less than flattering rating at a national level but more positive reviews out of the Boston office. What a mistake this turned out to be.
Reply from the business

Thank you for contacting us, Shane. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Worked hard and fast197 · 46%
  • Professional and courteous197 · 46%
  • Careful with belongings81 · 19%
  • Turned up when they said35 · 8%
  • Kept in touch25 · 6%
  • Price matched the quote4 · <1%

Counted across the 427 four and five star reviews we have read for All My Sons Moving & Storage. A review can mention more than one thing.

In their own words

5-star Google reviewChristopher6 months ago
Brian and his crew at All My Sons were outstanding. They helped me with an interstate move and made what could’ve been a stressful experience feel easy. They worked quickly, were respectful, and took great care of my belongings. Nothing was damaged and everything arrived safely. A big thank you as well to the office team who pulled everything together on short notice. Their communication and organization were top-notch. I’m really grateful for the whole team and would absolutely use them again.
Reply from the business

Hi, Christopher. thank you for the 5-star review! If its local or long distance, home or apartment, rain or shine, it does not matter - we are always hear to provide the best move experience period. Your feedback is greatly appreciated. Thanks again for choosing us.

4-star Google reviewJim T.5 years ago
Overall very good job, hard working movers, very punctual, friendly, carried heavy stuff up narrow twisting staircase. But experience as a moving customer would have helped as we misunderstood a line item on the estimate. The estimate includes a 10% fuel surcharge. For a move of 7 blocks within Boston, I didn't think fuel would matter so i didn't even think about that line item. But just be aware the 10% applies to the total move cost.
5-star Google reviewKeitha year ago
Hector, Jean Pierre, Mo and Thomas were amazing. They were quick, organized, efficient and extremely friendly. They took care of crazy amounts of stuff and didn't even bat an eye at the stairs in our new home. Overall, if you want service for a reasonable price, this is the way to go and the team to request!
Reply from the business

Hi, Keith. Thanks for taking the time to share your feedback! Delivering exceptional moving services is always a top priority. This means being safe, timely, and going the extra mile every time. We truly appreciate you!

5-star Google reviewScott B.2 months ago
Everything about our experience with AMS was great. Customer service when booking our date was incredibly friendly, helpful, and explained everything thoroughly. They took a $100 deposit to hold the date we needed which counted toward our bill at the end. We received a call two days before our move confirming our moving day, arrival window, and a basic inventory of large items and estimated number of boxes for our two bedroom apartment, although it was large and closer to a three bedroom.
Reply from the business

Hi, Scott. Thanks for taking the time to share your feedback! Delivering exceptional moving services is always a top priority. This means being safe, timely, and going the extra mile every time. We truly appreciate you!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff156
  • careful handling115
  • efficient staff48
  • cost47
  • scheduling35
  • quick move34
  • furniture moving27
  • deposit22
  • careful movers15
  • unprofessional movers6
  • last minute move6
  • move duration6

What the company says about itself

Taken from All My Sons Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…moving quotes - Clients can get a free quote that covers every part of the move, inc”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…in Boston and across the country for more than 30 years. Our Boston moving company knows everyt”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “…packing, loading, and transportation. Licensed and insured team - We are fully license”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “…and transportation. Licensed and insured team - We are fully licensed and insure”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • trustpilot.comreviews
  • yelp.comreviews

Before you hire All My Sons Moving & Storage

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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