ALL PURPOSE JUNK AND MOVING
Moving and storage service in Norfolk, Virginia
Google rating
4.7
Ratings counted
174
Are 1 or 2 star
6.9%Above typical
The rating breakdown
12 of the 174 ratings in Google’s published star breakdown for ALL PURPOSE JUNK AND MOVING are one or two star.
Against other listings in Norfolk
1.8 percentage points higher than the middle of the 10 listings in Norfolk we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 160 | 92.0% | |
| 4 star | 1 | 0.6% | |
| 3 star | 1 | 0.6% | |
| 2 star | 4 | 2.3% | |
| 1 star | 8 | 4.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is ALL PURPOSE JUNK AND MOVING at 6.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for ALL PURPOSE JUNK AND MOVING, counted by matching the words they used.
- Damage to belongings3 · 25%
- Crew conduct2 · 17%
- Stopped responding2 · 17%
- Late, delayed or a no-show1 · 8%
Counted across the 12 one and two star reviews we have read for ALL PURPOSE JUNK AND MOVING. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Did not receive good service. we had broken furniture after an extremely long move. The ghosted us and never tried to return calls, or emails. They did not pay for damage. Very unprofessional.
Thank you for your review. We apologize for your experience not being the best . This matter has since been resolved. But we would like to point out that that moving takes time as well as insurance claims.
This company took our money for a deposit and then totally ghosted us- they didn't show up on the agreed upon moving date with no notice, and ignored our numerous texts and calls. Update: 6 hours after the time we expected the movers, we got a call promising they could arrive asap(which is tomorrow) or return our deposit. We chose to get our deposit back. I appreciate their willingness to apologize for the mistake and return our deposit.
movers was great. but boss was very unorganized and unprofessional.when i first called to make and appointment i explained what i wanted and gave me a rate of 165$ . next day he got my number wrong which was an honest mistake but i contacted him an hour before the appointment and he told me “ they didn’t have me on schedule for that day because i didn’t accept the agreement “ i explained i didn’t receive it and he put wrong number also said “we don’t have any times today but we can come tomorrow” i said ok and he…
By far the worst move I have ever experienced. Before the move I filled out the itemized forms listing everything in my apartment. I had a 2 bedroom apartment with a few heavy pieces of furniture but nothing excessive, and most of the items were boxed and stacked, ready to be moved out with a dolly. They sent a tiny truck and two men. My first conversation with them I expressed concerns about the size of the truck as well as pricing being that they only had the 2 of them.
I had an extremely disappointing experience with this moving company and would not recommend them to anyone. I wish I could give them negative stars. First, they arrived 30 minutes late. When they did show up, they brought the wrong size truck, which forced them to make two trips—something that should have been planned correctly from the beginning. This immediately turned what should have been a straightforward move into a drawn-out, stressful process.
This moving experience was a total disappoint. Two men showed up to move us from a 3br apartment and it took 4 hours to put the items in the truck with the help of 7 of our friends. It was not a speedy process and the manager had an attitude when we shared our disappointment saying "if you had 7 people why did you hire movers?". We ended up unloading the entire torch ourselves instead of paying more money for them to be slow.
Thank you for your response and we apologies that your experience wasn’t the best, but we can’t just load furniture without protective padding. Also with you having multiple people in our way it enables us to do our job properly.Once the truck was loaded you stated “ I dont think I’ll have enough…
DON'T book any jobs with this company. The information regarding pricing is not up front.I was charged 340.00 for a 1 hour total loading and to the destination hour an twenty minutes. You pay them to leave the warehouse and tolls to drive a total of 5 miles to the destination and an unspecified truck fee😒😒😒 JUST DONT BOTHER Update ,this was 3 years ago. My husband made the booking, not my nephew. They are just getting around to a response, a joke,I said what I said!!!!!
Thank you for your response, your nephew who booked service with us was well aware of all service charges prior to service. Respectfully we can’t express enough to read your contracts prior to going forward with same day services.
whoever was driving this truck must have thought he was in a Ferrari with the way he was driving. We get it, it’s 8:30 and you want to get home but don’t put peoples lives in danger! Anyways, this trucks engine and brakes must be really good with the way he’s flooring it just to stop at each stop light lol. Buddy in the truck ended up with the worst luck hitting all 4 lights before the bridge going into campostella coming from the Scope arena 😂
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous88 · 57%
- Worked hard and fast65 · 42%
- Turned up when they said36 · 23%
- Kept in touch20 · 13%
- Careful with belongings16 · 10%
- Price matched the quote8 · 5%
Counted across the 154 four and five star reviews we have read for ALL PURPOSE JUNK AND MOVING. A review can mention more than one thing.
In their own words
The was a nice and easy process! I heard of this company because they left an advertisement on my apartment door. As soon as I text the number, I was immediately contacted by the manager Dell. Dell was very professional, transparent, and answered all my questions. I scheduled 3 hours and paid a down payment via Cashapp. My movers were Rob and Will who showed up on time. They were very professional, speedy, and took good care of my stuff. Certain items were wrapped and padded by the movers.
Thank you so much, Sabrina! 🌟 We’re absolutely thrilled to hear about your great experience with All Purpose Junk & Moving. From your first call with Dell to moving day with Rob and Will, our goal is always to provide professional, transparent, and stress-free moving services that customers can…
Need a couch moved last minute. They showed up very quickly. Took it away for a very reasonable rate. They communicated well and did what they said they would.
Thank you for your wonderful review, Nicole! We're glad we could assist you with your last-minute couch move. Our team strives to provide quick and reliable service, and your feedback means a lot to us!
My elderly father called me late on a Friday evening to tell me that his deep freezer full of meat and seafood had unexpectedly stopped working. Having been through this experience before, I know that feeling. More importantly, I know that SMELL 🤢🤮☠️! Yes, everything had thawed out and was warm. Mind you, he lives in a senior living apartment complex on the second floor and it’s a LONG walk to the trash chute.
Thank you so much, William! 🌟 We truly appreciate you sharing your experience and are so glad we could help your father during that urgent situation. At All Purpose Junk & Moving, we take pride in being responsive, reliable, and professional, especially when time is critical.
Lemme tell you something… I did not hire a moving company. I hired the Navy SEALs of furniture relocation. These people moved my belongings with the type of precision usually reserved for open heart surgery and museum heists. I blinked and my entire house was packed, moved, and somehow organized better than it was before I even lived there. At one point, I’m pretty sure one of the movers made eye contact with my couch and respectfully whispered, “Don’t worry big fella, we got you.” My dresser? Untouched. My TV?
Reginald, thank you for the incredible review and the wonderfully entertaining comparison. We're thrilled to hear the crew treated your belongings with care, moved efficiently, and left everything organized and scratch-free.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff46
- polite staff22
- careful handling of belongings17
- junk removal12
- fast movers6
- reliable movers5
- respectful movers4
- small furniture moving4
- heavy item handling2
- timely completion2
What the company says about itself
Taken from ALL PURPOSE JUNK AND MOVING’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
- Says it is licensedsays on their website
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“…in our capable hands, as we are fully licensed to organize moving to another state, an”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“Safe and bump-free transport is guaranteed, as our experienced drivers use the saf”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“VA Suffolk, VA About Us Contact Us Get FREE Quote Menu Home Moving Services Local Movers”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- thumbtack.comreviews
- mapquest.comdirectory
- facebook.comsocial
- instagram.comsocial