All-Star Moving
Google rating
4.8
Ratings counted
380
Are 1 or 2 star
4.7%Around typical
The rating breakdown
18 of the 380 ratings in Google’s published star breakdown for All-Star Moving are one or two star.
Against other listings in St Louis
About the same as the middle of the 20 listings in St Louis we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 360 | 94.7% | |
| 4 star | 2 | 0.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 18 | 4.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is All-Star Moving at 4.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All-Star Moving, counted by matching the words they used.
- Damage to belongings7 · 50%
- Crew conduct6 · 43%
- Price rose after the quote1 · 7%
- Items missing or never delivered1 · 7%
Counted across the 14 one and two star reviews we have read for All-Star Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Hired them to help load rental truck for interstate move, 9/17/16. Boxes marked fragile were crushed. Many items broken. Bird cage crushed (thankfully no bird was inside at the time). Houseplants had items stacked on top and were broken. How do you manage to crush fabric lampshades packed inside heavy duty box and cushioned with crumpled newspaper? Ask these guys -- they did it. Our unloaders at the other end made numerous negative comments about the condition of our stuff and how it was packed into the truck.
We apologize for your misunderstanding of our policies. We offer ALL of our clients the option to have us PROFESSIONALLY pack your boxes. Furthermore, we also extend third party coverage to fully insure your belongings.
This review is very overdue but I am hopping mad about missing furniture. I had several moves in as many years and used All Star each time. I finally have all of my things back together (vs. split into storage). All Star mishandled my belongings, broke furniture without telling me and stole several items during those moves. Do not use them even if their bid seems reasonable. They are not vetting their crews well at all.
Rebecca, we apologize for any issues that came from your experience with All-Star. However, we see that we moved you back in 2018 and 2020 and you’re sending a review 4 & 6 years later.
Company did a terrible job with my move! They left items behind and didn't pack the storage well! DO NOT USE THEM! They spent triple the time quoted! Buyer beware!!!
We cannot comment on this review as we are unaware of just who this customer is. To the person who posted this, we ask that call our office directly to discuss any issues you may have with our service. Perhaps you are confusing us with another company.
I had to use two trucks and hire 4 people. I sure won't do that again. I constantly had two people standing around not doing anything. By the time we got to the second truck, standing around became a big problem. I even noticed how loose the second truck was packed and I suggested moving a few things, as we couldn't get everything in the truck. But was ignored both times I mentioned it.
Royal, I'd like to apologize for any unfortunate, undesirable experience you may have had with our team. This is the first I've heard from you or your wife about your experience. I would've loved the opportunity to work this out prior to reading about it online.
Had a VERY negative experience with all star moving. It started with pushy texts about booking. Walked through showing all the art on the walls to pack and confirmed the services. When the movers arrived, the youngest one didn’t know how to pack art. (The primary bulk of our move) and a supervisor had to “teach” him. He then proceeded to pack my art in ways that likely damaged it.
Alison, we understand moving day(s) can be very stressful. Finding and booking a mover can also be overwhelming. That is why we have upfront, honest and transparent pricing. When you originally reached out (almost two weeks ago), I completed a virtual walk through with you to fully understand what…
My friend recently used All Star for a move, and she had an extraordinarily bad experience with the owner, Matt. All Star required that she remove her negative Google review before they would reimburse her money for their poor service. However, if I were shopping for reliable movers, I would want to be warned. I would want to have access to this review: I used All Star for a recent move. When the movers showed up (I hired two) one immediately excused himself to the bathroom where he remained for 10-15 minutes.
We've searched our customer base and do not find this poster as a customer. The situation described here is of another's and does not reflect the actual events of the move in question or the activities surrounding the processing of the complaint.
Stay Away!! Very unprofessional moving crew. Not only did they damage a brand-new couch and chair, when it was brought to the attention of the movers, one of the crew members became unruly and began using profanity. When I called to complain to owner Lewis, he attempted to condone their behavior. Also read the fine print on the company’s liability damage policy as they will only reimburse you .66 per pound for damages.
BEWARE of this company. After reporting damage to my brand new floors due to their movers, and them asking for photos and coming out to see my floors in person, the owner refuses to take any responsibility. And is now trying to blame another contractor. In addition, the movers asked me to buy them lunch, which I did and tipped them and then found out afterwards that they were placing boxes in my garage, basement and other locations disregarding how boxes were labeled.
This customer’s move occurred on 7/26/19. Initially, there was damage to a dresser leg, a chair, and a small spot of drywall. All Star Moving immediately accepted responsibility for these particular damages.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous182 · 57%
- Worked hard and fast128 · 40%
- Careful with belongings70 · 22%
- Turned up when they said60 · 19%
- Kept in touch27 · 8%
- Price matched the quote14 · 4%
Counted across the 319 four and five star reviews we have read for All-Star Moving. A review can mention more than one thing.
In their own words
My husband and I hired All Star Moving for our move yesterday, and I don't think I can even describe how happy I was with how everything went. In the past, we've always just moved ourselves with the help of friends, but we've had some health issues lately and needed help this time. I was so nervous to let people I don't know move my most important things, but they were absolutely wonderful! We filled out the paperwork when we scheduled that listed our items, # of boxes, etc.
We had such a great experience with All Star Moving Company! The team was professional, efficient, and incredibly careful with all of our belongings—from heavy furniture to countless boxes. Moving can be stressful, but they made the entire process feel smooth and manageable. They showed up on time, worked quickly without cutting corners, and handled everything with care. Nothing was damaged, and they were even thoughtful about placement in our new home, which made unpacking so much easier.
The team truly enjoyed helping you with this big two trucker. We are VERY familiar with larger moves and love hitting our stride to make sure our clients are happy at the end of a stressful day. Thank you, Kayla!
We recently used All Star Moving for an in town move. I can't say enough good things about this company. They were professional from start to finish. Matt came to my home to do an in person estimate. He was prompt, professional, and left me with confidence that he and his crew would do a good job. On moving day, they arrived promptly (even a bit early - which was great for us), wrapped every piece of furniture with padding and additional wrap, and were careful with each and every item - both taking it out of our…
The three gentlemen were very professional. They asked what needed to be moved and immediately got to work wrapping my valuable items and loading everything onto the truck. The move was fairly simple since I only had six valuable items and 12 boxes, all already packed. The movers mainly just had to carry everything to the truck. My only concern was that they didn’t bring a dolly. The large Home Depot boxes I packed were extremely wide and heavy, transporting them without the proper equipment appeared challenging.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff34
- professional crew23
- fair pricing12
- quick move7
- piano moving4
- timely completion3
- equipment moving3
- courteous movers2
- large move2
- accurate estimate2
What the company says about itself
Taken from All-Star Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“Heldenbrand, All-Star Moving has been serving families for 19 years with one standard: white-glove service,”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Cathy M. Having a small hometown family-run business with the likes of Matt and his”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“STRESS FREE MOVES START HERE . Get your free quote Trusted by thousands across St. Louis.”Raw text captured from the page, including any surrounding navigation.