All The Way Moving
Moving and storage service in Lanham, Maryland
Google rating
4.7
Ratings counted
283
Are 1 or 2 star
7.1%Above typical
The rating breakdown
20 of the 283 ratings in Google’s published star breakdown for All The Way Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 262 | 92.6% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 0.4% | |
| 2 star | 4 | 1.4% | |
| 1 star | 16 | 5.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is All The Way Moving at 7.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All The Way Moving, counted by matching the words they used.
- Price rose after the quote8 · 40%
- Crew conduct6 · 30%
- Damage to belongings5 · 25%
- Late, delayed or a no-show1 · 5%
Counted across the 20 one and two star reviews we have read for All The Way Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT RECOMMEND. My sister used them to move into this past weekend and they are liars and scammers. They quoted her $496 to move her one bedroom apartment and she ended up paying $765. They charged her for materials she did not ask for or need, such as boxes and tape. Some of my sisters things were also broken during the move. They even did another job in the middle of moving her. When we called the manager, Leah B., to discuss some of these issues she was extremely nasty, rude, and unprofessional.
Mrs. You were not present for the move, and we already spoke the same day with your sister regarding her concerns. She spoke highly about our movers saying they were fast and packed her items and moved her in a timely matter.
I strongly do not recommend this company. I waited a couple of weeks to make this post to ensure I provided an objective response and not an emotional one. To make a long story short, they tried to perform a bait and switch when they knew I was in a bind. The company requested details on my move before providing me an estimate such as the contents and where the goods would be moved to. Based on that information I was quoted about $500 for a 1 bdr with 3 hours service and 1 hour travel time.
I would not recommend using All The Way Moving. tldr: under-estimate, overcharge, inefficient movers, dishonest, unresponsive It seems to me that their strategy is to give an unrealistically low estimate for how long it’ll take to move you. Then, once the sale is made, since they charge an hourly rate, they don’t make any effort to work efficiently. We moved from a one bedroom apartment to another- 3 blocks away (no exaggerations whatsoever).
I tried booking a truck today for a move tomorrow which seemed to be available and told the lady I wanted truck for the evening around 3-4pm and telling her i close in the morning to get the keys and she started to say how things can go wrong and etc but I confirmed it will take us no more then 30 mins what is it to go wrong when all we doing is picking up our keys and signing the deal is done. I ask for evening so we would be fine.
Thank you for sharing your feedback, Ms.Small. Mr.Small (your husband) called and spoke with our salesperson regarding moving the next day (and we often offer same day or last-minute moves) but unfortunately, we were booked that day. We offered your husband a different moving day and he declined.
I do not recommend this company. They did not send a large enough truck which added hours to the move, I booked 2 movers but 3 came and I had to pay more, they used my personal material without asking to pack my TVs and charged me and they milk the clock to make the move take longer than needed. I explained exactly what I had to move when I initially booked the move but the contract I recieved had the wrong number of rooms.
Listen to the reviews that tell you that they are horrible. They quote you a cheap price but they have a lot of hidden fees. They told me that they were running a special that included the materials. They ended up charging you for tape and for the plastic covers for your mattress and box springs. They argued that they tell you what’s included but they don’t tell you about extra fees and other pieces not included.
Mrs. Dweight, we love and appreciate our customers, and that is the reason we have thousands of satisfied customers who return over and over to use our services. To start with, we verbally and in writing tell clients(and you) what materials will not be and will be included (if you like we can…
Local move...should have been fast and efficient. All information about items in 3 bedroom house was given to the company. Sent a small truck and needed 3 trips. It would have been fine but mover called at 8 am that there's too much stuff and it won't get done in 6 hrs. We had never set a limit of 6 hrs...it was an hourly rate! Then at 2:30 the movers tell me it has to be done the next day because its taking too long and getting dark. It wasn't even 5 pm and the sun was shining brightly.
They took twice as much time as they had provided me quotation for. I moved a 1 bedroom apartment and boxed everything myself except the bed, couch and TV stand and moved 8 miles apart from 20770 to 20814. Initial quote was $300 while the actual cost came to $750. The movers were extremely rude and started telling me that I am lying and started swearing on their kids. They charged me for materials that I actually had and they could have used these materials but they didn't.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast94 · 39%
- Professional and courteous82 · 34%
- Turned up when they said48 · 20%
- Careful with belongings25 · 10%
- Price matched the quote14 · 6%
- Kept in touch5 · 2%
Counted across the 242 four and five star reviews we have read for All The Way Moving. A review can mention more than one thing.
In their own words
So totally impressed by the entire crew at All the Way Moving. The phone rep was friendly and kind, getting me scheduled with super short notice. Dave and Mike kept me updated on their arrival time and provided phenomenal service overall! Two very kind gentlemen who clearly care about their reputation and being safe with customers belongings. We did a quick walkthrough of what needed to go, which included televisions, computer monitors, and a glass coffee table.
After searching for a potential movers on Google and spending lots of hours and phone calls eventually, my colleague recommended me on 'All the way moving' services and I will recommend back from our personal experience with them. Ben was honest and nice and also gave us good price and a good service! Everything was well organized like we planned to, start from the packaging and paying attention for the fragile boxes (we had a lot of them) and until we arrived to our new home in Maryland :) We are so grateful for…
Shevah, thank you for your comment. Here at All The Way Moving, we strive to give each and every customer the same excellent service that Ben gave you. Our customers are very important and we value there opinion and satisfaction more than anything. Thanks again.
I inquired about moving companies online, and many companies sent emails and called me. Leah from All the Way Moving called me, and she was so cordial and professional, that I was immediately impressed! Even though my move was a small, local one, I was treated as if I was their most important customer. Leah followed up along each step. The movers were on time and called when they were on the way. Ben and Robert both jumped in immediately and had the truck packed in no time.
Debbie, thank you for the kind words and recommendation. We are glad the move was "seamless and a pleasure". It was a pleasure to take care of you and we will let the three employees you mentioned know how highly you spoke of them.
Ben and Robert are the best. I have used their service twice so far. They do quality work and take great care of every piece. Never a scratch. They bring wardrobes for hanging clothes, which saves you so much time when packing your clothes. I feel that I can trust Ben and Robert completely with all my valuables. Not to mention, the price is totally reasonable. I paid $600-700 for a studio. I recommend All the Way Moving to all my friends, especially my co-residents who are moving away for fellowship.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff11
- quick move6
- booking process3
- professional crew3
- on time3
- quick and easy2
- affordability2
- easy moving experience2
- hourly rate2
- safe moving2
What the company says about itself
Taken from All The Way Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“(202) 820-0771 CALL US NOW! To Get a Free Quote Request a FREE QUOTE NOW! Compare Our P”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“All The Way Moving and Storage is a family-owned business with years of experience. We a”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…ssional and friendly moving crews Fully Licensed and Insured Excellent fleet of trucks A”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…riendly moving crews Fully Licensed and Insured Excellent fleet of trucks All types of”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial