PODS Moving & Storage

If I could give them zero stars I would. I scheduled a moving container that never showed up. I contacted the company several times and was told that the storage container was on the way, but it was never delivered. The call center then told me they couldn't get a hold of the storage facility or manager, despite calling and emailing them.

Items stored in the PODS (container #118602BX) in front of my house for about 8 weeks were damaged due to water entering the unit. The product failed because the damage occured at the back, right concern of this new container. Several boxes containing coats, household furnishings (recently discovered: intangible keepsakes (my middle, high school & college yearbooks), pictures and books) were damaged and/or destroyed due to water, mildew & mold.

Anthony from Hyattsville did an excellent job for us. He is very skilled at his work. I need to update my review. While I stand by my review of Anthony and was having a good experience with PODS, that changed when i schedule the final pickup for my storage unit. When i request a final pickup for my storage unit I was informed I needed to provide more money for that. I pointed out that the quote i received from PODS already included that pickup charge.

I would not recommend PODS hyattsville to anybody! I moved from Florida to MD and the Florida facility notified me when some one was dropping off the pod as well as pick up. My estimated drop off was scheduled for today between the hours of 8pm-11pm. John arrived at my door at 4pm without notifying me he was on his way. Since my POD was scheduled for a later time, I ran up the street to get a coat due to the recent snow storm. I even made arrangements to have my car moved at 6pm.

The best thing about my PODS experience was when we picked up our items and knew we'd never have to deal with PODS again. AVOID THEM AT ALL COSTS!!! We received a damaged container (roof damage noted after we packed) and the only option provided was for us to repack into a new container. After 5+ calls to customer service it was not resolved and we just crossed our fingers and hoped our stuff wouldn't be too damaged. Then the driver refused to deliver the PODS to our new house and the option was a $549 delivery.

Absolutely terrible service. I needed to be present during delivery of the pod to make sure it was in the right spot for my row house driveway. We had an email confirming an 8:45-11:45 delivery. When the storage pod never arrived I called their customer service and the automated system told me the delivery time was 1:00-4:00. I waited to speak with a customer service agent which is located in Florida, that's relevant later.

AVIOD PODS.AVIOD PODS AVIOD. This company is a joke,I can't believe there still in business. The customer service is the worst.And that facility manager Victor in hyattsville is a complete idiot,who should be fired for dropping pod off at someone else's house and refusing to pick it up the same day 1 hour after dropping it leaving it for day and night blocking driveway of owners.total disregard of respect.There is no management in the entire eastern region either.after failing to drop off on dates 3 weeks in a…

If I could leave 0 stars I would. Everything was smooth sailing to order the PODS and deliver it to our house to fill. Once they picked it up, I waited a few days to call and make sure the PODS had arrived at the storage facility near our drop off zip code. I was assured the PODS had made it to the new storage facility. When it came time to schedule the delivery to our new address, we were informed that the PODS were actually at the initial storage facility over 1,000 miles away.