Alliance Van Lines

BEWARE. DO NOT - I REPEAT - DO NOT use alliance van lines. the absolute worst service i/we have ever experienced in my entire life and career. i am in the industry and have worked with many logistics companies across the US and i truly do not understand how these guys are in business. they do not care about you. if you left a good review, you got SO LUCKY!!!! congrats!!!! in short. this entire business is a SCAM.

Very disappointed with my experience. My stuff was in Texas and I was already living in New Jersey. Everything was good up until the day they picked my belongings up. They were an hour late and never received a phone call saying they would be late. It made things frustrating because I had someone go during their lunch break to meet the movers and was late getting back to work. That’s not the worst part..

I would not recommend this company to anyone. They will lie to you from the very beginning. You wouldn’t even know they are lying to you because you’ll be moving your stuff for the first time. They claim that there are no hidden costs and later you find various other costs. One of the costs I had to bear which I wasn’t told earlier was the cost of moving the stuff from my door to the truck. They charge $50 for moving your stuff 75 feet out of the door.

This company is very close to being reputable but I have to say they failed and did not make amends. I scheduled a last minute move, this is difficult, but I was very clear of the expectations and they want above and beyond to verbally guarantee they could arrive on time. They did not show, did not call, would not answer my calls, and I couldn't get ahold of them until the next day.

Alliance Van LIne Service-Zero, Honesty less then that! I was not going to post this on Alliance Van Lines web site. My intent was to send a certified letter to the top CEO. I did not know until I attempted to get the CEO information, that they are brokers not movers, I found that out after being burned. Now I understand why not one person that I had any contact with has responded to phone, e-mail or text messages.

Do NOT use Alliance for moving. It takes more time than they estimated and more expensive than they estimate. Initially it was great, I had an accurate count and they adjusted my price based on the count. Verbally, Chris from Alliance said that we have to tell you 1-10 business days, but it usually takes about 3 business days. I was going to share a truck going yo/from the same states as me. I thought great, that’ll work out well with when I start my job.

I called to get a quote for a long distance move from OR to IA. The lady on the phone was very nice but kept bringing up how great of a company alliance was and how they had some many 5 star reviews and how you should hire the best company not the one with the lowest price. I thought that was strange but kept going with the phone call. I gave her a detailed list of my furniture and again she stated how great a company alliance was.

This was my first time reaching out to a moving company to handle the pick-up and delivery of my items, due to the fact I was moving a considerable distance. I was moving from NYC to Miami, FL. The agents assisting me with the initial moving process were nice enough. However, I would like to state, either through my own naiveté or perhaps not fully understanding the process, I was never fully understanding the full scope of the logistics of how this process all works.