American Classic Storage
Self-storage facility in Fredericksburg, Virginia
Google rating
4.9
Ratings counted
384
Are 1 or 2 star
1.3%Unusually few
The rating breakdown
5 of the 384 ratings in Google’s published star breakdown for American Classic Storage are one or two star.
Against other listings in Fredericksburg
3.0 percentage points lower than the middle of the 16 listings in Fredericksburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 356 | 92.7% | |
| 4 star | 16 | 4.2% | |
| 3 star | 7 | 1.8% | |
| 2 star | 2 | 0.5% | |
| 1 star | 3 | 0.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is American Classic Storage at 1.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for American Classic Storage, counted by matching the words they used.
- Items missing or never delivered1 · 100%
Counted across the 1 one and two star review we have read for American Classic Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Rented three units indoor climate controlled cameras passcode to get in the building thieves turn the cameras climbed up through the top and stole $30,000 worth of my My possessions
We are sincerely sorry to hear about your experience and understand how upsetting this situation has been. We appreciate the conversations we have already had with you regarding your concerns.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous82 · 32%
- Worked hard and fast13 · 5%
- Kept in touch9 · 3%
- Price matched the quote5 · 2%
- Turned up when they said2 · <1%
Counted across the 260 four and five star reviews we have read for American Classic Storage. A review can mention more than one thing.
In their own words
I am 66 yrs-old and have had a good number of storage units over the years, as well as having worked in the Moving & Storage business for some years. I can say unequivocally, that they all pale in comparison to 2 & 17 / American Classic Storage, on RT2 / Tidewater Trail in FXBG, VA, in terms of cleanliness and friendly, quality service. When you consider the fair pricing, in my opinion, 2 & 17 / American Classic Storage can not be beat!
Thank you so much for your glowing review, Glenn! We are thrilled to hear about your positive experience with us and thank you for your kind words and feedback. We always strive to provide top quality service, cleanliness, and value to our customers.
5 star customer service every single time I call. We can't find a better place to rent trailers in the area from. Will never rent from anyone else!!! 2 and 17 is always accommodating, friendly and responsive. Best place in the burg to rent a trailer or storage unit from!!!!! Lisa is beyond awesome!!! Love love love her!!! <3
Thank you so much for your kind words!
We asked for the size unit we wanted and received a call as soon as one was available. The process to sign up was quick and easy and as always the staff were so kind and helpful. I would recommend to anyone!
Thank you for your kind words! We appreciate your business! 😊 …
Very friendly and helpful staff. Any question is answered promptly with professionalism and a smile. They go out of their way to assist with any issues or inquiries. Glad to be a customer here.
Thank you!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff20
- rental process4
- clean property4
- inviting atmosphere4
- lighting in units2
- unit size2
- quick replies2
- trailer rental2
- thorough staff2
What the company says about itself
Taken from American Classic Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…on Sunday. Our gate is open to tenants 24 hours a day, seven days a week. Personal Storage in”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory
- superpages.comdirectory
- chamberofcommerce.comdirectory
- yellowpages.comdirectory