JK Moving Services

I paid JK Moving Services $37,000 for a cross-country move, including packing and unpacking, and while the packing crew was stellar, the delivery crew’s incompetence—enabled by JK’s horrific hiring and vetting policy—turned it into a disaster. The JK-employed packing team did an excellent job at my old home, carefully protecting the house and furniture. But the JK delivery crew was an absolute nightmare. They showed up with no regard for my new home.

I will give JK Moving credit that they got all of our stuff from point A to point B. The truck driver and the crews that they locally hired to load and unload our stuff were top notch. Beyond that, I did not have a good experience. A long story condensed: We moved across the country and drove due to not wanting our dog to suffer in the bottom of a plane. We chose JK because the sales person told us that we would know our delivery date two days prior to our stuff being picked up.

Avoid at all costs. Used them for a Florida to Va move. They were terrible. Broke several things including ruining a 3k mattress by folding it in half after being told not to. (The mattress has memory foam and coils, clearly states not to fold it). They then denied the claim (bought extra insurance, what a joke) saying they couldnt see the damage from the photo! Im probably 20 minutes from their office and their T&C states they reserve the right to inspect damaged items in person.

I’ve used JK Moving twice. My first experience in 2001 was excellent, but the move in 2022 was extremely disappointing. The company sent an understaffed team, and when subcontractors saw we were still packing a few boxes, they left—leaving only two movers to handle the entire job until a new crew was found the next day. Delivery was equally frustrating. The team consisted of the lead mover and his family, who were kind but clearly inexperienced.

This company came highly recommended. I'm looking to move in the next 30-45 days and needed a "quote". I was assigned to Clarke. I first spoke with him on the phone and explained to him some of the prices I've received from other companies that came out to look at my project. Clark said to me the average cost to move is about 5K. I explained to him that I did not want a "Virtual" estimate, so he scheduled to come out on Saturday with a window of 10-1pm.

We chose JK Moving expecting premium service, but the experience was disappointing from packing through post-move support. Communication problems started early, including the crew not knowing unpacking services were already paid for. Our crib was assembled incorrectly, the hardware was damaged, and we had to fix and reassemble parts ourselves. Sharp metal burrs on the crib screws caused a cut - a concern considering this is where our son sleeps.

Mildew covering our furniture and clothing demonstrates how poorly JK Moving treats the items it stores. We entrusted our household goods to JK Moving and spent almost $10,000 having the company move and store them while we lived abroad. Upon our return, we were eager to unpack and spend time with family and friends.

First, I want to acknowledge that the moving crew who arrived at my home was professional, understanding, and sympathetic to my situation. I truly appreciated their demeanor and conduct. Unfortunately, my experience with JK Moving’s sales and customer service team was the complete opposite. I found their practices to be unprofessional.