Hilldrup
Moving and storage service in Fredericksburg, Virginia
Its address is in Stafford, Virginia. It appears here because Google returns it for Fredericksburg.
Google rating
4.8
Ratings counted
1,438
Are 1 or 2 star
3.1%Around typical
The rating breakdown
45 of the 1,438 ratings in Google’s published star breakdown for Hilldrup are one or two star.
Against other listings in Fredericksburg
1.1 percentage points lower than the middle of the 16 listings in Fredericksburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,334 | 92.8% | |
| 4 star | 44 | 3.1% | |
| 3 star | 15 | 1.0% | |
| 2 star | 6 | 0.4% | |
| 1 star | 39 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Hilldrup at 3.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Hilldrup, counted by matching the words they used.
- Damage to belongings2 · 22%
- Items missing or never delivered2 · 22%
- Crew conduct2 · 22%
- Late, delayed or a no-show1 · 11%
Counted across the 9 one and two star reviews we have read for Hilldrup. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
It took me a while to write this review. I was very upset with this company, but feel that I have to leave a review to help others in their decision making. In my personal experience, this moving company was not professional. I had several TVs and one of the movers kept asking me to for one of my TVs. Very unprofessional, joking or not. The other moving guy, Larry, who was responsible for my move was very rude and arrogant. How do you talk like that to someone who is paying your salary?
Hi Karen - Thanks for your review, and we're sorry that you did not have a satisfactory experience with our team. Our Director of Quality/Customer Relations will be reaching out to you to discuss these concerns in more detail.
My family and I have lived all over the world and relied on moving services on nearly every continent and I can say, without hyperbole, that Hilldrup was the absolute worst experience we have ever endured. They were truly atrocious from beginning to end. Fundamentally, a moving company has only two objectives: (1) pack someone's stuff so it doesn't break; and, (2) ensure that said stuff makes it from customer's old home to their new home. Hilldrup failed miserably on both counts.
Hi Anthony – We’re deeply sorry to read about your experience and how it fell short of the service we aim to provide to all our customers. We’ve escalated this with our team, who is aware of the issues you've outlined and actively working … More
I had a really negative experience with Hilldrup during my recent in-state move. The movers arrived late, stood around for a bit, and were both on the phone texting throughout the morning. They packed my furniture in FILTHY blankets that looked like they had been left outside. There are a lot of moving companies available, so please save yourself the hassle and avoid Hilldrup.
Hi Jewelle – We’re sorry to read about your experience and how it fell short of the service we aim to provide all our customers. We understand you’ve been in contact with our customer service team and that they’ve worked with you to address … More
BEWARE Do not use Hilldrup INTERNATIONAL Moving. I had an excellent experience with Hilldrup's domestic (in the US) move. But internationally it was TERRIBLE. This is a review of Hilldrup International division: Do not expect good communication, honesty in pricing, or accurate time estimates if you use for INTERNATIONAL moving. Their international division has the worst customer service/clear communication I have ever encountered in my life.
Hi Peter – We’re terribly sorry for the frustrations you experienced during your recent move. We recognize how significant an international move is, and we strive to make such a transition as seamless as possible for our customers. We’ve … More
This review is being posted for the various Hilldrup affiliates we had contact with in our move: I would never use Hilldrup again. They came recommended to us by family (who have also since had a negative experience). Issues started from the beginning when they did not send enough packers to complete our pre-move packing. The individual was nice but there was too much work for her to complete in the allotted time.
Hi Ariel - We’re incredibly sorry for the frustrations and challenges you encountered with your recent move. Your experience in no way reflects the high level of service we strive to provide all of our customers. We understand you have … More
Absolute circus. First estimator was 1/2 hour late. Went over what I needed them to move in great detail. On move day the movers are telling me about all the things they will not move, contradicting what I contracted them to do. Ended up taking at least 20 cars loads myself to make sure everything was moved by the time I had to be out of the house. On top of all that they had a major hydraulic fluid leak in my drive way, and decided to go four wheeling in the front yard of my new house.
Hi David - Thank you for sharing this feedback. We are sorry to hear that not all aspects of your move were completed to your satisfaction. If you would like to discuss your move further, please contact our Director of Quality and Customer Assistance at [phone removed].
Never, ever use Hilldrup. Barbara Schehl is incompetent and negligent. She will promise you in writing that your belongings will be delivered within two weeks of you notifying them, but it’s a lie. Instead, expect innocent drivers to call you clueless because she’s scheduled them for the wrong day and hasn’t even given them an address to deliver to. This will happen multiple times.
Thank you, CC, for your feedback. We sincerely apologize for the challenges you encountered with our service. Your experience is not reflective of our standards, and we are addressing the issues internally to prevent future occurrences.
Consider options. Had good experiences in the past but todays move did not meet those standards. Willing to pay the full move price for good customer service but today, that customer service did not exist. I should have shopped around. Sure …
Hi JD - Thank you for sharing this feedback, and we’re terribly sorry to hear about the frustrations you experienced during your recent move. Caring for our customers is our highest priority. We’d like to learn more about your move to address any issues that need to be remedied.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast11 · 52%
- Professional and courteous10 · 48%
- Turned up when they said4 · 19%
- Careful with belongings1 · 5%
- Kept in touch1 · 5%
Counted across the 21 four and five star reviews we have read for Hilldrup. A review can mention more than one thing.
In their own words
Outstanding Moving Experience with Hilldrup Movers! We couldn’t be happier with Hilldrup Movers when we moved into our new home. John, Rich, Wes, Nelson, and Marlon did an absolutely OUTSTANDING job from the moment they arrived until the last box was placed. They were prompt, worked incredibly fast and efficiently, and remained fully professional the entire time. Most impressively, they handled every single item with such care that NOTHING was broken or damaged — not even a scratch.
Thank you, Steve! We're thrilled to hear about your outstanding experience with Hilldrup. John, Rich, Wes, Nelson, and Marlon are truly exceptional, and it's wonderful to know they made your move smooth and stress-free. Your praise and 5-star rating on Google mean a lot to us.
Our move was handled professionally from beginning to end. Every item was packed as requested and labeled perfectly. Everything was reassembled in the right location and the communication from beginning to end was on point. Our driver Billy was exceptional! I have moved countless times over the years and this was by far the smoothest move I’ve ever had. I can’t recommend this company enough!! Maria followed every step of the move and was available at every turn. GREAT COMPANY!!!!
Thank you, William, for your fantastic review! We're glad to hear that your move was smooth and that both Billy and Maria made such a positive impact. Your recommendation means a lot to us!
Couldn’t be more thankful for the amazing job “Jersey Joe” did on all of our packing and moving! Blown away by how perfectly everything was packed and handled with care! We were moving a long distance and Joe made sure everything was packed thoughtfully with care and he also arrived ahead of schedule! Joe and his fantastic crew unpacked everything and were so kind and helpful with any questions along the way! This move went so smoothly because of Joe!
Thank you, Christina for your 5-star review! We're thrilled to hear "Jersey Joe" and his crew provided such an outstanding packing and moving service, ensuring everything arrived perfectly and ahead of schedule.
What can I say..these ladies are PHENOMENAL. On time, quick, professional. It’s safe to say I’d rank them number 1 in all of our military moves over 21 years. They truly went above and beyond and I’m still stunned how they took such great care in packing all of our stuff. I can’t recommend them enough and I wish all of our packers would have been as great as Yessica, Fanny and Cindy! Thank you from the bottom of my heart for such great care!
Thank you so much, Jenn, for your amazing feedback! We're so glad to hear Yessica, Fanny, and Cindy made your recent move a positive experience. Your kind words and recommendation mean the world to us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff244
- professional crew142
- polite staff71
- efficient staff51
- professional movers40
- careful packing33
- smooth move30
- moving crew26
- long distance move5
- interstate move3
What the company says about itself
Taken from Hilldrup’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“…in the Fredericksburg and Stafford Area Since 1903 Voted Best Moving Company by Best of th”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“& Financing Available Licensed and Insured Modern Equipment and Trucks Warehouse M”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“, logistics, and workplace services for over 120 years, Hilldrup’s dedicated team is ready to”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Insurance & Financing Available Licensed and Insured Modern Equipment and Trucks”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
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“…oordinator Support Move Insurance & Financing Available Licensed and Insured Modern Equipment a”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…dential Moving Customer Care (Available 24/7): 703-643-4207 or online Receptionist (”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- mapquest.comdirectory