Quick Reaction Moving and Storage

Cons: - quote accuracy (paid almost double) - communication (no response to emailed list concerns) - unprepared (ie., limited box cutters, wasted time trying to manually tear tape) - unprofessional (talked on phone/texted throughout move) - process (most boxes were not labeled, wasting time trying to open and figure out where items go) - lack of supervision and training - multiple items were broken Pros: - two of the movers were outstanding, and highly motivated with a purpose - willingness to cover steps and walls

It’s a shame I used them before and was given excellent service 5 years ago but maybe their hiring as dropped significantly. Chris and his colleague took 8 hours to move a 1 bedroom worth of stuff!!! COST ME $1,177 WHICH IS A JOKE. They barely even put things together too!! Just threw everything in. Noticed a few scratches on the floor when they moved the couch in that I’ll get charged for along with my tv stand got the wood chipped, plants broken, and not fragile with fragile boxes.

Today is 5 days after move; two items missing, a pair of mens shoes and my wifes favorite Rebok high top sneakers, my shoes were taken right off the floor and were not packed, my wife saw mover going through bag in truck; we should have taped everything shut to avoid loss.

My experience with QRM moving company was less than favorable. It has taken me a few months to write this review because I too am a veteran and wanted to support my veteran-owned company. I was moving less than half of mile down the road which I thought was going to be an easy move. Not so much!!! I elected to have them pack and move me which was my first mistake.

There were a lot of things that went wrong with this move. It started off with the quote that I received in the very start of the move. I was quoted for 7 hours and that would include packing then transport and unloading it was a decent price, so I moved forward. On the day of the move everything was good the movers made contact and were friendly and everything was off to a great start.

Hired them from a recommendation. Shopped around for different companies for an August move. They seemed affordable. Had the pre-screen call to determine the amount that was being moved. They did show up on-time, BUT once the two movers saw the amount they didn't have the right truck. So, one-hour later was when the finally were able to get things started, with the correct truck size. I lived in a high-rise condo community, thus needed to reserve the elevator with a moving fee.

⭐ AVOID AT ALL COSTS!!! DO NOT HIRE THIS COMPANY IF YOU VALUE YOUR SANITY AND YOUR BELONGINGS!!! I’m a 16-year active duty service member who’s done countless moves, and this is hands-down the WORST moving company I have EVER dealt with. I trusted them because they parade around as “military owned and friendly.” What a disgusting lie. They sweet-talk you with fake “customer service” until they screw up — then they show their true colors. They shattered my brand-new 86” TV.

Quick Reaction Movers showed up for my move over an hour late and then proceeded to tell me that if I did not pay $100 for extra liability insurance that many of my personal items that were being moved would not be covered for loss or replacement if they were damaged during the move. This is a sad bait and switch manipulation tactic. In addition, the crew was ill-equipped with the proper types of dollies and hand-trucks and worked very very slowly moving my boxes and belongings.