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Anber Déménagement & Entreposage Inc

Moving and storage service in Montréal, Quebec

Google rating

4.7

Ratings counted

560

Are 1 or 2 star

6.1%Above typical

The rating breakdown

34 of the 560 ratings in Google’s published star breakdown for Anber Déménagement & Entreposage Inc are one or two star.

Against other movers in Montréal

This company6.1%
Typical mover in Montréal2.3%

3.7 percentage points higher than the middle of the 24 movers in Montréal we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
49788.8%
4 star
213.8%
3 star
81.4%
2 star
40.7%
1 star
305.4%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Anber Déménagement & Entreposage Inc at 6.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Anber Déménagement & Entreposage Inc, counted by matching the words they used.

  • Crew conduct14 · 47%
  • Damage to belongings13 · 43%
  • Price rose after the quote4 · 13%
  • Items missing or never delivered2 · 7%
  • Late, delayed or a no-show1 · 3%
  • Belongings withheld over payment1 · 3%
  • Claim or refund went nowhere1 · 3%
  • Booked by one company, moved by another1 · 3%
  • Stopped responding1 · 3%

Counted across the 30 one and two star reviews we have read for Anber Déménagement & Entreposage Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewMusicolo M.13 years ago
The movers from Anber did a "good" job on my move BUT they damaged some furniture. When I called the representative to report the problem (the one who came to do the assessment and with whom I signed the moving contract, Mr. Gr...), he was immediately very aggressive, incredibly rude, and unprofessional. He denied everything from the outset and foolishly accused me and my family in an inappropriate and unacceptable manner. Even the receptionist on the phone was incredibly rude and rude, for no reason. Mr. Gr...
1-star Google reviewJanice L.5 years ago
Movers Beware! This is the second time I used Amber movers and will be the last. I did an identical move from type of building; elevators were ready and they could park right in front. I was the first move of the day and they arrived 45 minutes late and no reply at the office. (My time is worth money too). The move took 30% longer than last time not including travel time even though I have less boxes and furniture. They scratched the door and floor and basically told me too bad.
1-star Google reviewcristina D.2 years ago
While in the past this company was ok. My recent experience was simply horrible. They broke stuff (tv, lamps etc), deny responsibility, they call you multiple times to berate you and say you have no morals for asking for compensation. They took almost twice as long to do the same move as the team a year previously moving the same stuff. It’s all subcontractors so no accountability.
Reply from the business

thank you chistina ,yes we moved you and this time was no different each place is different you were at the end of the hall way the walking distance was long elevtor to elevator the men did not take a break or even stop for lunch well driving to the unloading destination which they are allowed to…

1-star Google reviewDarrin T.a year ago
I was not impressed with them at all, they were hired by my storage place to help move my furniture and remove the moldy wood from the floor , I had given them instructions and showed them what needed to be discarded from my locker, I then continued to move my items and they helped put my items in a temporary locker , once I had realized that my item was missing, I found out that they had thrown it out with all the materials for the garbage, when I contacted the company directly and told them that this had…
Reply from the business

We sincerely apologize for the misunderstanding and the loss of your item. We value your feedback and will use it to improve our communication and service.

1-star Google reviewakif M.8 years ago
Very Pathetic Service. They broke my TV and other fragile items as well during the move. Even though I bought the insurance with the move but they refused for the insurance claim. The staff was very rude when discussing about the broken items. They make big claims to get the service but actually they are really bad. They are very unprofessional. I dont recommend anber mover at all
1-star Google reviewJustin R.12 years ago
Anber Mover's owner Graham is not to be to be trusted. He totally miscalculated the size of the move and wanted to get 50% more on the delivery day and would not unload truck until receiving payment - all this without any notification. The men were decent. He is incredibly rude and uses the most offensive language. Stay away.
1-star Google reviewPatrick B.4 years ago
Worst experience I’ve had in life . After explaining in detail the furniture to be moved as well as the environment , I was sent 3 Pedro’s with an attitude who decided without a second thought they didn’t want to to the job . They gave me attitude and spent an hour standing outside , lazing , while I was myself with a friend moving bookcases down the stairs . They finally decided to extort cash from me ( over 2000$) to even consider the job they were hired for .
1-star Google reviewY.S. A.2 years ago
Horrible moving company... stay far away! They basically hire independent contractors to take care of the whole moving process. We hired this company for our move from Laval to Ottawa and they sent us a team that was managed by a 20 year old kid. It seemed like the kid was out partying the night before because he was out of it and he brought along his girlfriend to chat with during the move. They neglected to wrap my sofa's and all of them were stained with dirt and dust.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous270 · 60%
  • Worked hard and fast235 · 52%
  • Turned up when they said93 · 21%
  • Careful with belongings91 · 20%
  • Price matched the quote16 · 4%
  • Kept in touch11 · 2%

Counted across the 451 four and five star reviews we have read for Anber Déménagement & Entreposage Inc. A review can mention more than one thing.

In their own words

5-star Google reviewRamachandran C.9 months ago
I recently moved from Montreal to Toronto with Anber Movers and was highly impressed by most of the team. Graham made the initial booking process seamless, asking for details and photos, providing a prompt and reasonable quote, and showing patience and full transparency with all my questions. On moving day, the crew was extremely professional, careful with our belongings, organised, and communicative about their process.
5-star Google reviewPeter N.5 years ago
Anber just moved us from downtown Montreal to Pointe-Claire last week. This is at least the 6th time I and my family and friends have engaged Anber to help us move over the 25 (+) years. Once again they not only met but exceeded our expectations. Carlos was the Team Leader and he kept everything running smoothly. Terrific professional service at a reasonable price. An important point for me is ....... NO SURPRISES !! No unexpected charges for moving blankets, tape, anything.
5-star Google reviewAniko A.7 years ago
I moved with Anber April 5, 2019 and I can honestly say that it was the absolutely best moving experience ever. I had a lot of stuff (64 boxes of books alone) and as anyone who's done the packing on their own, it became clear that the more I packed, the more sh*te there seemed to be; they arrived on time (3 men) and I was still packing as they began the procedure: a simply BRILLIANT team (as opposed to 3 'beefcake' bodies) - these guys performed like a well choreographed dance team.
5-star Google reviewDevorah M.Edited 4 years ago
Anber movers is the most amazing moving company that one could ask for: professional, polite, aim to please, hardworking, responsible, service with a smile. We used them twice for major moves and once for a smaller move, and the men they send are so nice and friendly and out to do whatever it takes to make a stressful experience as calm and and as smooth as possible. All my belongings and furniture were transferred safely and in excellent condition.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • kind staff39
  • professional movers34
  • efficient team23
  • smooth move17
  • quick work13
  • polite movers13
  • professional crew9
  • no hidden fees5
  • fragile item handling2
  • patient movers2

What the company says about itself

Taken from Anber Déménagement & Entreposage Inc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Says it is insuredsays on their website
    Show the text this came from

    “…sail. As Montreal movers, we offer insured movers and efficient movers. Aside from”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Montreal Movers for Over 35 years Get a free quote or Book your move! Menu MTL Movers Abou”Raw text captured from the page, including any surrounding navigation.

  • Describes itself as family ownedsays on their website
    Show the text this came from

    “We are Anber Movers, a Montreal-based, family-owned Montreal moving company offering reside”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
    Show the text this came from

    “Us Trusted Montreal Moving Company Since 1989 English Français Get a quote on your ne”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “211; 1-800-561-MOVE Montreal Movers for Over 35 years Get a free quote or Book your move! Men”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • canpages.cadirectory
  • profilecanada.comdirectory
  • yellowpages.cadirectory

Before you hire Anber Déménagement & Entreposage Inc

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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