Andersen Van & Storage

If I could give zero stars, I would. So disappointed with a company that is suppose to be military friendly. Very rude employees who not only treated my husband and I poorly, but our belongings as well. Wrapping wall decor items in rugs? Seriously? Not wrapping up our box spring to which we were promised would be done “when we get to our warehouse”? Finding things that we asked specifically to be wrapped and packaged coming of the truck not up to par? We’re lucky our items weren’t damaged or lost!

This company is absolutely terrible. I understand not all of these issues fall upon the company, but a majority of them do, namely and arguably the most important parts: inventory of your items, and proper packaging and shipping of these items. First off, they missed my initial pick up date, causing me to not even be in country when they picked up my items due to a military move. Secondly, they did a very lazy and terrible job of "inventory" on my items, if you can even call it that.

This company is appalling. My first military move was conducted with this company and I can not tell you how awful my experience was. On the day of my pick up, they attempted once to contact me that morning and it was until I called later in the evening did I get to coordinate a pick up. I wasn't given a window for the pick up prior and the movers arrived extremely late. Subsequently when my belongings were to arrive at my first duty station, the delivery date was pushed back days later.

Worst experience. I hired this company to move my items 2 miles down the street. When I called, a lady begin answering a few questions over the phone. She explained how I could hire two men for 140$ per hr minimum of 3 hours or 3 men for 175$ per hr. I called 3 other companies with better ratings but they were booked so I decided to give them the benefit of the doubt. I called the lady back and scheduled for July 18th and ordered the 2 men service.

Original review: Lots of stuff broken in the move. Terrible customer experience. Take photos before and after. Beware! Reply to Anderson Van and Storage: I have your inspection report from the delivery to your storage facility. A chair (a designer recliner worth over $4000) was intact on delivery. I received it smashed; the solid steel pedestal base was a folded like a pancake. It is unsalvageable. This happened in your warehouse. From the photos I see you stack things high.

Had a military move with them recently. Items were broken and all of my hanging clothes/uniforms they just stuffed in a box and are now wrinkles and need to be dry cleaned. For the parts box, they just put it in a box of tape and took me days to find where it was to set up my tables and furniture.