Canyon Self Storage
Self-storage facility in Santa Maria, California
Google rating
4.8
Ratings counted
236
Are 1 or 2 star
2.5%Around typical
The rating breakdown
6 of the 236 ratings in Google’s published star breakdown for Canyon Self Storage are one or two star.
Against other listings in Santa Maria
1.4 percentage points lower than the middle of the 13 listings in Santa Maria we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 212 | 89.8% | |
| 4 star | 14 | 5.9% | |
| 3 star | 4 | 1.7% | |
| 2 star | 1 | 0.4% | |
| 1 star | 5 | 2.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Canyon Self Storage at 2.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Canyon Self Storage, counted by matching the words they used.
- Damage to belongings2 · 40%
- Crew conduct2 · 40%
Counted across the 5 one and two star reviews we have read for Canyon Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Terrible customer service, they change their policies frequently and charge more and more for the units. Manager Gayle, is extremely rude and has no customer service skills. Expect the price of your unit to go up and up every few months. Units leak water in when it rains and items get damaged Store your stuff somewhere else.
Hi Daniel, We have had some difficulty reaching you in response to this review and apologize for not being able address or correct the concerns you have expressed sooner. We value our tenants greatly and are empathic to any issues that may cause them financial hardship making it difficult to pay…
I have been with this storage for many years as has different family members of mine. We have never had any issues with the managers until recently. In the beginning there was a very nice elderly couple that worked there and we never had issues with them. But now since they hired "new" help we have had some unsatisfactory customer service. One manager has been rude on the phone and in person as well. Not only was she extremely unhelpful but also did not conduct herself in a professional manner.
Thank you for taking the time to make us aware of your concerns and for being one of our valued tenants at Canyon Self Storage. We apologize for how you felt regarding this situation but our policy and rules on security here at the facility … More
So now since these new managers, we have to drive to the key pad then back up and go in the opposite direction to enter in all while making sure we get thru said gate before it closes again!!! They have raised the rates each year while NO …
We are very sorry for an inconvenience you may have had during the necessary repairs being made to our gate system. The gates are now operating perfectly to enter and exit the facility. Thank you for making us aware of your concerns and giving us an opportunity to address them for you.
All of my stuff was damaged from rats my new mattress was chewed in multiple spots the staff is exceptional but i definitely wouldn't rent there ever again.
Thank you Makayla for taking the time to help us address this very serious issue. Our records indicate you were in fact one of our valued tenants and that you moved out back in April of 2020. We deeply apologize for any damage that happened to your items while storing at our facility.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 38%
- Worked hard and fast1 · 6%
Counted across the 16 four and five star reviews we have read for Canyon Self Storage. A review can mention more than one thing.
In their own words
It was my first time dealing with renting a storage situation and Candy made it so easy and smooth . Love her customer service, she’s very knowledgeable and friendly. Made my Saturday morning brighter!
We are so happy to hear that we could accommodate you and provide a smooth rental experience here in Santa Maria. Thank you so much for choosing us for your storage needs!
Candy made the experience fast, safe, and easy. Thank you Candy for your help. 100/5 Stars for sure!
Thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs here in Santa Maria.
The storage units were clean and the process for getting a storage unit was super easy and I did it all online which made it very convenient. When I finally did check in with the office, Candy was super Helpful and made sure all my questions were answered.
Thank you for the kind words! We're committed to providing excellent customer service here at Canyon Self Storage.
Candy was very pleasant to deal with. She was very helpful and professional in her capacity as the resident manager. I will definitely refer her and the storage to all my friends.
Thank you so much for sharing the great feedback! We really appreciate you taking the time to share your experience with us here at Canyon Self Storage.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff14
- fast process6
- convenient location4
- booking process2
- safe facility2
- renting a unit2
- secure storage2
- clean units2
- joyful experience2
- pride in work2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- mapquest.comdirectory
- superpages.comdirectory