Andrew's Piano Sales & Service & Moving
Piano instructor in Winnipeg, Manitoba
Google rating
4.1
Ratings counted
27
Are 1 or 2 star
22.2%Well above typical
The rating breakdown
6 of the 27 ratings in Google’s published star breakdown for Andrew's Piano Sales & Service & Moving are one or two star.
Worked out from 27 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Winnipeg
18.0 percentage points higher than the middle of the 19 listings in Winnipeg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 20 | 74.1% | |
| 4 star | 1 | 3.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 22.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Andrew's Piano Sales & Service & Moving at 22.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Andrew's Piano Sales & Service & Moving, counted by matching the words they used.
- Crew conduct1 · 17%
Counted across the 6 one and two star reviews we have read for Andrew's Piano Sales & Service & Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I asked for them to move a piano from a rural area. They lied constantly about their location and ended up going over the border when the piano pick up was in Manitoba!! I did not follow through with their employment, as they were extremely unprofessional and unable to follow the directions we gave them to the pick up.
Hired Andrew to move a piano from a 3rd party to my house. I provided all of the information in writing so that he could connect with the pick-up location direct. Received a call saying they were on the way but had not contacted the pick up location to make arrangements prior so no one was home. Rescheduled to another day and all of the proper arrangements were made. They were at the house ready to pick-up the piano when he called to confirm and the price changed during that conversation.
These guys were supposed to move a baby grand piano at misrecordia hospital and well they showed up on moving day with 4 guys only to say they needed more guys and then proceeded to leave to only come back another day randomly unannounced with 3 guys and at this point we were totally annoyed as the hall the piano was in was booked for the day and the unprofessionalism was quite obvious so we told them to leave and hired Piano Movers winnipeg and they got the job done on time and efficiently with no problems…
Unfortunately I did not have a good experience. Andrew’s customer service really lacked. We were scheduled a pick up at 5:00 pm. I had to call Andrew at 5:30 to see where they were. He should have called to say he was running late. To make the story short they were 1.5 hrs late. I was not happy. I let him know next time call your customers to say you’ll be late. He gave nothing but attitude. I was going to get him to tune my piano too but I’m finding someone else who’s more professional.
Just witnessed one of the older employees with a black hat peeing on the side of my building. Absolutely ridiculous!!!!! Beware of this man! He doesn't care about someone else's home or property.
If you want to have your piano moved then fine use him. But his customer service and his pushy attitude is not good. Way Overpriced on tuning
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 40%
- Worked hard and fast6 · 30%
- Turned up when they said1 · 5%
- Price matched the quote1 · 5%
Counted across the 20 four and five star reviews we have read for Andrew's Piano Sales & Service & Moving. A review can mention more than one thing.
In their own words
Andrew and his team did a great job moving our piano into our home! The moving team was professional and efficient. Thank you!
Andrew was meticulous in tuning our piano. Knowledgeable, with decades of experience, he took the time to explain what he was doing, and why. Excellent service and *extremely* reasonable rate. I will use him again!
Andrew (and his team) moved a very old piano for us, and he tuned it once it was in place. We were very pleased! He also repaired a few small things that had deteriorated over the years. Andrew really knows his stuff, and has the tools and materials to fix at least small things on site, to get a piano sounding its best (I believe he also restores pianos). A year later he let us know that he would be passing near our town, so we got him to tune it again now that it has settled in. It sounds wonderful!
We recently asked Andrew to repair, tune and move a piano. His attitude is always professional and he is honest and straightforward when it comes to a piano. We purchased one from him 25 years ago and still call upon him when we need his services. He is an excellent piano technician and he would rather repair the piano than throw it away, but he will still be honest if there is nothing he can do, and his prices are quite reasonable. I highly recommend Andrew’s Piano to anyone that needs these services.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- piano moving9
- piano tuning3
- safe handling2
- efficient movers2
- piano repair2
- honest2
- house2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.cadirectory
- yelp.careviews
- mapquest.comdirectory
- canpages.cadirectory
- showmelocal.comdirectory
- chamberofcommerce.comdirectory