Rolly's Transfer

I phoned today to inquire about a quote for moving a piano and several pieces of furniture from one house to another. The man who picked up the phone provided basic information, and asked me about details such as steps (and seemed a bit impatient when I did not provide the specific information he was seeking immediately - i.e., TOTAL steps versus steps up to the door, up to the main room).

I’ve moved around a lot in my life (10+ times) because of work and have had some great experiences with moving companies. I’m currently recovering from torn patellar tendons in my knees so I was definitely going to need to hire movers for this one. I foolishly picked Rolly’s Transfer without much research. I booked a Saturday a month in advance and made sure to have everything boxed up and ready to go in my old apartment. I even brought everything to the living room to make it as easy as possible.

The last 2 times we purchased major appliances, the venders contracted delivery through Rollie’s. The first one was 3 weeks late, and the most recent one, scheduled to deliver yesterday (Friday) hasn’t arrived as promised via text message confirmation on Thursday. We tried to cancel the order (we kind of need a fridge ASAP), but the vendor says Rollies has physical possession, so the order can’t be cancelled, and our money refunded. We called rollies and May as well have talked to the wall.

On May 31st, 2016 I hired Rolly's Transfer to move my baby grand piano into my apartment at a very reasonable rate of $400. The movers themselves (Richard and Winston) were great; good humoured, polite, and they knew what they were doing. Super experience on that front. When I went to pay my credit card bill, I found that I had been charged for $800, twice the amount on my bill.

I'm sure the owners are lovely and the dispatch coordinator was also very kind. This rating is specifically in regard to the gentleman who identified himself as the general manager. I had a delivery scheduled for today and despite having confirmed a date, there was no window for drop off time given. So of course when they showed up, no one was home. My husband works close by and easily would have been able to meet them if we had been expecting the call or had any inclination if when our items would arrive.

Rolly’s provides the depot for the Bay furniture pick up. I have never had worse service in my life and I’m really old! I have been trying to get a table since end of April and 2 came broken, the 3rd was all marked up and still waiting for a good one. They have had the 4th table there for almost 2 weeks but are waiting for a sunny day to open it and make sure it is good. Really??? It take 2 minutes to inspect. Every single time they say “we will call you” but never do.

Edited for clarity: Was driving down Pembina and the guy had his turn signal on but I was already beside him (maybe in his blind spot?) so when he started to switch lanes into me I laid on the horn but he didn’t back off and almost ran me into the other lane and another car. Then he laid on His horn and tailed me all the way down Pembina and Taylor before turning off twoish blocks before the stop sign at the tracks. This was at around 12:10pm June 16th.

Do NOT use this company unless you have money to throw away. I was billed an excessive amount for the move that they did for me. They billed me 8 hours for 5 hours of work!!! They claim that the remaining 3 hours was all travel time - in Winnipeg. That is absolutely ridiculous. I called the office to inquire and was told that they would review and possibly refund 1/2 an hour. Although I still thought that was excessive I was willing to accept that. However, the manager later denied the refund.